Common Questions

To close your account, tap the green menu icon in the top left corner of the mobile app, tap your name or photo and then tap “Settings.” Under “Other Settings,” tap “Close Bambu App Account” and follow the instructions.

You have access to your account, no matter where you live in the US. However, if you do move, please remember to update your address in the Bambu app. Some online merchants check the billing address associated with your card to make sure the card is valid and your transaction could be declined if you haven’t updated your address with Bambu.

Accounts can be closed for a variety of reasons. For additional information, please call us at 833-882-2628.

There is no fee to cancel/close your account. However there is a fee if you request we mail you a check for the balance of your account. The check delivery may take up to 5 business days. See the Accountholder Agreement for fees.

There are many reasons why an account could not be immediately opened. Please contact the Customer Care Chat messaging option for assistance. The chatbot can be opened by tapping the green message button at the bottom of the app.

You can find your direct deposit account number in your profile. To access your profile, tap the menu button in the top left corner of the Bambu mobile app home screen, then tap your name or your photo and view “Direct Deposit Information.”

You can find your routing number in your profile. To access your profile, tap the menu button in the top left corner of the Bambu mobile app home screen, then tap your name or your photo and view “Direct Deposit Information.”

Currently, we offer electronic monthly statements delivered in the Bambu Mobile App which you can print out or email as needed. If you require a paper statement, you may request one at no cost by calling Bambu customer service at 833-882-2628 or by submitting a written request to Bambu Customer Service, P.O. Box 2141, Cranberry Township, PA 16066

1. Tap the menu button on the Bambu mobile app homepage (the three green lines in the top, left corner) 2. Tap on your name or your photo at the top of the menu. 3. Select “Bank Accounts” and then tap the green plus sign. 4. Enter your bank’s routing number & account number. 5.Bambu will send two small deposits (both less than $.50) to that bank account within 24 hours. You then will enter those two deposit amounts in the Bambu mobile app to verify the account.

Your funds will be held at or transferred to Metropolitan Commercial Bank, an FDIC-insured institution.
While there, your funds are insured up to $250,000 by the FDIC in the event Metropolitan Commercial Bank fails if specific deposit insurance requirements are met and your card is registered.
See fdic.gov/deposit/deposits/prepaid.html for details. FDIC insurance does not protect your funds in the event of MyBambu’s failure or from the risk of theft or fraud.

Signing up for an account is easy. Depending on what mobile device you use, please visit and download the Bambu Mobile App directly from one of the major app stores: download here

To open an account that can perform financial transactions, you’ll need to supply us with your full name, valid US residence address (no PO boxes), mobile number, email address, your date of birth, and SSN or photo of a valid foreign or US ID.

Mybambu is committed to providing valuable services at the low costs. However, there are some fees associated with using your account. A complete listing of those fees is available at Accountholder Agreement.

First, make sure you’ve entered the correct mobile number or email address. If the phone number is incorrect, select “Change Phone Number” at the bottom of the screen and re-enter the correct number. Emails & text messages may experience delays in delivery. Wait a few minutes & select “Resend Code”, if you still haven’t received the code after multiple attempts.

One has four attempts to scan documentation, if it does not work after that please contact customer service.

The whole account opening process should not take more than 4-5 minutes.

One account per person. No joint accounts are permitted.

Your account information, including your current account balance and your recent transactions is available in the Bambu mobile app 24 hours a day, 7 days a week. Your balance is displayed in the upper right corner of the Bambu mobile app home screen, and your transaction history can be viewed by tapping the “History” tab on the app home screen. You can also access account information by calling Customer Service at 833-882-2628.

This service is not currently available. Please check our site for future updates.

You will be able to access your account as soon as the verification process has been completed.

Anyone living in the US with a valid US residence address and an unexpired foreign or US government issued ID is permitted to open an account.

18 years old.

Anyone living in the US with a valid US residence address and an unexpired foreign or US government issued ID is permitted to open an account.

Anyone living in the US with a valid US residence address and an unexpired foreign or US government issued ID is permitted to open an account.

While some ATMs allow for cardless ATM transactions, for ATM cash withdrawals you must use your plastic card.

The daily limit is $500.00 dollars. We may limit the amount of any individual ATM withdrawal Merchants, banks and ATM operators may impose additional withdrawal limits. For additional information on fees, please see the Accountholder Agreement.

It is important that you report an ATM cash error immediately. If the ATM provided a receipt, keep it as it contains important location information. If you did not receive a receipt, make sure that you record the exact date, time, location and if more than one ATM at that location, the ID number of the ATM. Then call Bambu Customer Service at (833)883-2628 and we’ll work with the ATM owner to investigate the error.

Bambu’s fee is $2.00. You may also be charged a fee by the ATM operator, even if you do not complete a transaction. For additional information on fees, please see the Accountholder Agreement.

Bill Pay allows you to pay bills online, saving you time, envelopes and stamps. It is an optional service on your account. You may pay bills using your Bambu Mobile App.

Just select the “Bill Pay” option on your Bambu Mobile App and start using the service.

1. Biller name

2. Account number

3. Amount to be paid

To pay a US bill, tap the Pay Bill tile on the Bambu mobile app home screen, then tap the Find Billers icon. Enter in the biller’s name and the account number for the bill. Once the biller has been found, you’ll enter in the amount of your payment and hit Submit. If your biller is outside the US, tap the Pay International Bill tile on the mobile app home screen, then tap “Find Billers,” select the country in which the biller is based, and then scroll to find your biller. Once your biller has been found, you’ll be prompted to enter in the account number associated with the bill and the amount you wish to pay.

This function is currently unavailable through the Bambu Mobile App.

The funds are removed from your account immediately. However, you must allow 2-7 business days, before the due date, for each bill payment to reach the Payee.

To view your last 15 paid bills, select the “Bill Pay” option from the main menu and then select “History.”

You may manage your Payees, including deactivation by selecting the “Manage My Payees” option which allows the list to be edited.

The Confirmation Number is a unique identifier that is automatically assigned to each payment you make online using “Bill Pay”. The confirmation number does not indicate whether the biller has received the payment. If you have a problem with a payment, please use the Confirmation Number to refer to the payment when you email us at customercare@mybambu.com or call us at (833)882-2628. In addition, the Confirmation Number is automatically included with any payment inquiry.

You can pay almost any company or individual in the US and in Latin America. Search for a US biller by tapping the Pay Bill tile on the Bambu mobile app home screen, then tap the Find Billers icon. If your biller is outside the US, tap the Pay International Bill tile on mobile app home screen, then tap “Find Billers,” select the country in which the biller is based, and then scroll to find your biller.

With Bill Pay you may not make a payment of payroll or employee benefits, payments to settle securities purchases, payments to interest-bearing or other depository accounts, alimony, maintenance, child support, liens, taxes or other governmental fees or court-ordered payments.

Bambu does not charge a fee for paying a bill with a plastic or digital Bambu Visa card. However, the biller may assess a convenience fee for accepting a card payment. For more information on fees, please see the Accountholder Agreement.

There is a $1.00 fee for each US bill payment you make. For more information about fees, please see the Accountholder Agreement.

There is a $2.00 fee for each bill payment to a biller outside the US. For more information about fees, please see the Accountholder Agreement.

You may make a US bill payment for up to $2,000 or an international bill payment up to $500.For more information about fees, restrictions and limits, please see the Accountholder Agreement.

You may pay up to 15 bills in a calendar month.

1. Per transaction $500.00.

2. 15 per month

Not receiving credit does not necessarily mean the biller has not received the payment. Some billers cannot process third party originated bill payments quickly. You need to allow for sufficient time for your Payee to receive and process your payment. If you receive a late notice, call the Payee directly to ensure your payment and late notice did not -get lost in the mail. If your Payee still has not posted the payment to your account, please email us at customercare@mybambu.com or call us at (833)882-2628. A Bambu Visa 3rd payment would be credited faster if your biller accepts card payments.

Biller’s name, account number, and the amount to pay

The fee is $1.00 for each U.S. bill payment you make, and $2.00 for each bill payment to a biller outside the U.S. For more information on fees, see https://mybambu.com/politica-de-privacidad/.

Bambu does not charge a fee for plastic or digital Bambu Visa card bill payments. However, the biller may charge a service fee for accepting a card payment. For more information on fees, please see https://mybambu.com/politica-de-privacidad/.

The plastic and digital Bambu Visa cards are prepaid cards, not credit cards or gift cards and are not intended for gifting purposes.

Split transactions are permitted. If you do not have sufficient funds loaded on your card when making a purchase from a merchant, you can instruct the merchant to charge a portion of the purchase to the card and pay the remaining balance with cash or another card.

In general, you do not have the right to stop payment on any purchase transaction originated by use of your card, other than as provided in the Accountholder Agreement.

Bambu does offer this feature.

Bambu’s card fee is 3% of the dollar amount for each transaction. Visa may charge an additional fee. For additional information on fees, please see the Accountholder Agreement.

Yes, you can use your plastic or digital Bambu Visa card outside of the US.

To obtain or reset your Card PIN, use the “Change Card PIN” feature in the Bambu Card section of the Bambu mobile app. Your PIN will be immediately reset.

If you haven’t used your card yet, make sure that it has been activated. If the problem continues please call us at (833) 882-2628 or contact us through our Chat messaging option by tapping the green message button found at the bottom of the Bambu mobile app.

Please make sure you: 1. Have activated your card. 2. Have enough funds in your account to cover the purchase amount. Please remember that some merchants will temporarily hold more than the amount of the purchase price. 3. Are entering the correct Card PIN for PIN debit transactions. 4. Have checked your account status to ensure it’s not on hold or suspended due to possible fraud activity. If you still have questions about a transaction decline, please contact us via the Bambu Chat option (found in the green message button at the bottom of the Bambu mobile app), call us at (833)882-2628 or email us at customercare@mybambu.com.

The maximum amount is $2000.00. Two $500.00 barcode deposits and two $500.00 card deposits per day.

The cost is $3.95 for each deposit at any of the merchants we have available for deposit.

Within the application you will find the places near your location where you can make deposits. Some of the retail stores where you can add money: Walgreens, Walmart, CVS, 7 Eleven, among others.

You should be informed that you should try the deposit through the Vanilla Direct application; you don’t need to mention MyBambu. To add money to your account you can do it with your physical card or with the barcode. If you have any problems, please contact Customer Service at 561-337-1494. Remember to retail store address, the date and time of the transaction.

Whether you deposit with your card or use the barcode, your money was available immediately. Note: Keep your receipt handy and verify the transaction amount after adding money to your account.

There could be several reasons this is happening, please try to change your PIN Code in the MyBambu Mobile App and if that does not work, contact us via chat, call us at 833-882-2628 or email us at customercare@mybambu.com.

Gas stations, hotels and car rental agencies frequently preauthorize a transaction, which means they place a hold in advance on a certain amount of money in your account until the final amount owed is determined. Here are some common situations when an authorization hold may apply: i. Gas Stations. For pay-at-the-pump fuel transactions, a temporary authorization hold of up to $100 or more may be placed on your card before you pump gas so that the cost of the gas you actually pump is covered. Typically, within three days, the transaction will settle for only the actual amount of the gas purchased, but until then the entire amount remains on hold. Note: you can avoid the authorization hold by paying inside the station at the cashier instead of paying at the pump. ii. Car Rentals. You can use your card at car rental agencies that accept prepaid cards. However, they usually require a deposit of 15 percent more than the cost of renting the car. The rental agency will place a hold on the account for that additional amount of money which could last for a couple of weeks. We suggest that you call the car rental agency in advance of your rental to inquire about their prepaid card payment policies and their standard deposits. iii. Hotel Stays. You can use your card at hotels that accept prepaid cards to make a room reservation. However, you should expect the hotel to place a hold on your card. The hold will typically cover the hotel room rate plus an additional 15 percent. The funds will be held until the hotel settles the transaction, which is usually the day of your checkout. However, in some cases the hold could take several days to be released. We suggest that you call the hotel in advance to inquire as to their prepaid card payment policies and their typical authorization hold timeframe.

There are instances where a merchant preauthorizes a transaction and then later sends in the actual amount of the final transaction. When that happens, the initial preauthorized transaction should be overwritten by the final transaction. In some cases, however, the initial transaction is not immediately overwritten. If you feel that you have been double-charged in error, please contact Bambu customer service at 833-882-2682

If you believe there has been an error please contact us via chat, call us at (833)882-2628 or email us at customercare@mybambu.com.

For a limited time only, Bambu will waive its usual fee and offer this service for at no cost. For additional information on fees, please see the Accountholder Agreement.

One plastic card is permitted.

You will need to create a 4-digit Card PIN for your card when you activate the card in the Bambu Mobile App.

Once you receive the card you will need to activate it in our app and set up your Card PIN code. Tap the Bambu Card tile on the mobile app homepage, then select “Activate my Card.”

No, you cannot get cash back when using your plastic Bambu Visa card. This feature is not yet available, but will be coming soon.

You can easily report your lost card by selecting the option “Report Lost or Stolen” in the Bambu Card section of the mobile app or by calling customer service at 833-882-2628. Fees may apply; see the Accountholder Agreement.

If your account is in good standing, you should automatically receive a new card about a month before your card expires. If you do not receive an automatic reissue, you can request a new card in the Bambu Mobile App by selecting the “Request Replacement Card” option in the Bambu Card section of the mobile app. If you have any questions, use our Chat messaging option (found in the green message button at the bottom of the Bambu mobile app), email us at customercare@mybambu.com or call us at (833)882-2628 to get you a new card right away!

Tap the option “Replacement Card” in the Bambu Card section of the Bambu mobile app. Fees may apply; see the Accountholder Agreement.

Please allow for 5-7 business days for your card to arrive.

A Card PIN is not required to use your digital card.

There is no fee for a digital card.

You can activate your digital card in the Bambu mobile app in the “Bambu Card” section of the app by selecting the “Activate Card” button.

You can use your digital card to make mobile payments using Apple Pay, Samsung Pay or Android Pay. You may not use your account or digital card at ATMs or point of sale devices that require a physical card.

Please click on the option to request a new digitial card in the MyBambu App. Your old digital card number an information will be deleted and replaced with a new one.

One digital card is permitted.

Your digital card can be used at any online merchant that accepts Visa Debit cards.

A Card PIN is not required to use your digital card.

Bambu offers all customers a digital Visa card delivered to them on the Bambu mobile app. Use your digital Bambu Visa card for online purchases by entering your card number, card expiration date and the three-digit security code provided in the “Bambu Card” section of the Bambu app. To view your digital Bambu Visa card, tap the “Bambu Card” tile on the home screen of the Bambu mobile app.

For a limited time only, Bambu will waive its regular rate and offer this service at no charge. For additional rate information, please see https://mybambu.com/politica-de-privacidad/.

Once you receive your card, you will need to activate it in our app and set your card’s PIN code. Tap the “Bambu Card” tile on the home page of the mobile app and then select “Activate my Card”.

Please allow 5 to 10 business days for your card to arrive.

You can easily report the loss of your card: select the “Report Lost or Stolen” option in the “Bambu Card” section of the mobile app or call customer service at 561-337-1494. Fees may apply; see https://mybambu.com/politica-de-privacidad/

If your employer offers direct deposit, you can have part or all of your paycheck deposited into your account, free of charge. Simply provide your employer with your bank routing number and account number, and your paycheck will be deposited into your account and available on your regular payday.

Generally, funds are available at 8:00 a.m. Eastern Time on the day your employer or other payer tells us to make your funds available. In the event of a transmission error or transfer irregularity, you may have to wait longer to withdraw funds. Generally, when this occurs, funds become available within five (5) business days after the transfer. You can use the Bambu mobile application to find out if the deposit has been made.

In order to provide direct deposit information all you have to do is log in to your MyBambu account, click on the Direct Deposit option in the Main Menu, enter your 4 digit PIN and you are ready to go. The information to provide is the routing and account number. The bank is under the name of Metropolitan Commercial Bank.

Receiving your direct deposit to your MyBambu account is no cost.

Please note that funds are available depending on the time of deposit. If your employer deposited in the morning, your deposit should be reflected by noon at the latest. Otherwise, you should check with your employer to make sure they have made the transfer with your correct routing and account number.

You can send up to $1,999 a day in two separate transactions: one of $500 and the other one of $499. You can do 15 transactions a month in bank to bank transfer or cash withdrawal.

Could be either “Bank Account”, for the beneficiary to receive the funds directly at a bank account or “cash pickup”, to physically collect the funds.

Depending on the destination country, your beneficiary must present the transaction number and a valid official photo identification such as a National ID Card ,  passport,  etc.

You can send remittances using your Mybambu account.

You can have up to 100 persons registered in your contact list.

After a few wrong password attempts, the account gets locked for security. 

·       Yes if the payer allows the correction. Please transfer customer to UniTeller Customer service to receive support- 1-800-456-3492

·       PAYABLE: It means that the transactions have been transmitted to the Payer and is ready to be collected

·       IN PROCESS: Transactions is under a validation process of two different types:

Bank account:

Transactions submitted to bank account, takes 35 Minutes to be completed. During this time, the status will be IN PROCESS

Transactions submitted to Cash pick up takes 35 Minutes to be completed. During this time, the status will be IN PROCESS

  Validations Process: Transaction is under validation Process. If necessary, customer will be contacted by UniTeller to validate additional information.

·       PAID: Funds already collected by Beneficiary ( Or deposit in case of account credit)

·       CANCELLED: Transactions terminated. No refund processes

·       REFUND: Refund process for a cancelled transaction in process

·       VOID: Cancelled and No funds were extracted

Please, check the transaction status in your activity and if the status is: PAYABLE, it means the funds are available for your beneficiary.

The money with will be available from 35 minutes to 1 hour.

To add a new Beneficiary; please find  History and Format.

Yes: if the transaction has not been paid, a transaction can be cancelled.

• Look in to ¨Transaction activity¨
• Select the  Transaction
• Click on ¨Cancel ¨   *In case Cancel option is not enabled and transaction is still active, please contact UniTeller via email or phone to request cancellation.

No: No fee, percentage or commission will be charged: Full amount of transaction and fee will be fully reimbursed.

Cancel your transactions and your funds take up to 2 business days to be credited to your account.

No:  Any extracted amount  will be reimbursed, cannot be accumulated for future transactions.

The exchange rate is dictated by the currency market and it may vary from one moment o another. Is not possible to guarantee same one will prevail in a 2^nd  transaction.

It is possible to modify Name errors or missing data (Middle name, second last name) but not to fully change the beneficiary.

It is not possible. If the payer is not the one desired/needed, a new transaction with new payer information must be created.

You can send up to $1,000 a day in two separate transactions: Each transaction must be for $500. You can do 15 transactions a month in bank-to-bank transfer or cash withdrawal.

1. You can receive the credited money directly into your bank account by selecting the “Deposit to Account” option.
2. You can also pick up the funds directly at the Bank’s teller window, by selecting the option “Claim Money”.

Yes, if allowed by the Bank that receives. Please contact the UniTeller Customer Service line – 1-800-456-3492 for assistance in this case.

24 to 48 hours (business days)

Depending on the bank or location of payment (varies by country and bank)

If you opened your account on or after March 10, you don’t have to do anything, it will be sent to the address registered in the App. Please note that both the virtual and physical card will be operational as of March 27th.

We may have exchanged you for a new, more modern, more secure card that is about to arrive at your mailing address. As of March 26th the old cards will no longer work, you must tear it up and discard it. Please note that you must activate your virtual card and change your PIN for the physical card to work.

Yes, since March 27 you can do it, activate it within the App.

Contact us through any of our customer service channels, an advisor will guide you on what you should do next.

The virtual card you are currently using will continue to work until March 27th. On this date you must log in to your MyBambu App and activate the new MyBambu card.

You can request a replacement of your current physical card until March 10. After this date, it is possible to continue using your virtual card.

To refer your friends and family you must do it strictly from the application. You must go to the “Invite Friends” option, select the social network and send your referral the link that is automatically generated. The link is different so you must always send the invitation in the same process.

You receive $15 for each referral that verifies their account.

There is no limit to the number of people you can refer.

You should check if your referral verified his or her account completely. This means, if your referral completed the entire account opening process.

Indefinitely.

This is an option in which you can send and receive immediate funds between MyBambu users. Funds received will be reflected in the available balance and must be accepted by the recipient. If the recipient does not accept the funds within 30 days, they will be returned to the sender and will be reflected in the sender’s available balance.

No. The people to whom you can send or request money are people who already have a fully verified MyBambu account.

The recipient receives their money immediately.

It is completely no cost between users.

You must verify that the information you are entering is correct. That is to say, verify if the cell phone number or email address is the information that the person registered when opening their MyBambu account.

If you recently got married or divorced or you’ve legally changed your name and want to change in the name associated with your Bambu account, please email us at customercare@mybambu.com or call us at (833)882-2628. You will need to send us proof by providing a approved version of an ID or an official government document showing your new name. These documents include a Social Security Card, a state ID or Driver’s License, or a current, unexpired passport.

Go to “Profile” by tapping your name or photo, then “Settings” and under “Bambu App Account Settings” you will be able to update your email with your Bambu PIN Code.

Go to “Profile” by tapping your name or photo, then “Settings” and under “Bambu App Account Settings” you will be able to update your mobile number with your Bambu PIN Code.

Go to “Profile” by tapping your name or photo, then “Settings”, and under “Bambu App Account Settings” you will be able to update your billing address information with your Bambu PIN Code.

Go to “Profile” by tapping your name or photo, then “Settings”, and under “Other Settings” you may select “Logout.”

Go to “Profile”, then “Settings”, and under “Privacy and Security” you can select to “Block Users.”

Go to “Profile”, then “Settings”, and under “Privacy and Security” you can select to “Change Pin.”

You can purchase minutes and data for your cell phone number or another phone in the U.S. or many Latin American countries by simply purchasing a mobile top up directly from the Bambu mobile app. Tap the “Top Up Phone” tile on the Bambu mobile app home screen and then select a country and mobile carrier.

It may prevent for some reasons. One of them may be that the Provider you select is not the Provider of the cell phone number. Another reason may be that the number to enter is incorrect or out of service.

At the moment the plans available for top ups are a minimum of $5 and a maximum of $15.

Since it is a PIN purchase, you need to redeem the PIN for the plan to appear as available on your phone line.

It should be available on the phone line within 30 minutes.

If your bank supports bank-to-bank money transfer through its mobile app or online banking service, you can transfer money to your account using those services. You may need to register your account information with your bank before you can transfer funds. This registration process may require you to provide your account number and routing number,

To view your account number and routing number

1. Login to the application

2. On the main menu you will see the Direct Deposit option.

3. Enter your security pin

4. You will see your account number and routing number.

 If you would like Bambu to initiate the transfer of funds from your external bank account to your account, we must first validate that you are the holder of that external account. This validation process requires Bambu to send two small deposits to your external bank account. These deposits may take up to three days to appear in your account.

Once you see them in your account, you will need to confirm in the Bank Accounts section of the Bambu mobile app the exact amount of those two deposits. When this validation process is successfully completed, you will be able to initiate transfers from that account to your account and will not have to repeat the account validation process again for that account.

MyBambu does not currently offer a wire transfer service.

Our clients can receive money into their MyBambu account from an external account by linking their MyBambu account to the external account from the external account portal or application.

Another way to receive money into your MyBambu account is through direct deposits from your payroll, or by redirecting a percentage of your payroll to MyBambu.

The difference between ACH and Wire Transfer is that an ACH transfer is completed through clearing and can be used to process direct payments or direct deposits.

Wire transfers allow the movement of money from one bank account to another, usually in exchange for a fee.

Wire transfers also transfer funds from one account to another, but unlike ACHs, banks act as intermediaries.

Differences to keep in mind: 

ACH:

1. Can take several days

2. Can send or request funds

3. More security

4. Usually free of charge

5. No human intervention

Bank transfer:

1. Instantly

2. Only send payments

3. Less security

4.Fee between $10 and $60

With human intervention