MYBAMBU PREPAID VISA® CARD
ATM balance inquiry (in network or out of network)
Customer service (automated or live agent)
$0.00 per call
Inactivity (after 12 months with no Card or Card Account transactions)
$3.00 per month
We charge 5 other types of fees. Here are some of them:
Fee for an international cash transfer for pick up at selected retail or bank locations:
Currency conversion fee for international cash transfer for pickup at selected retail or cash locations:
*This fee can be lower depending on how and where your account is reloaded.
**This fee can be lower depending on the remittance receiving country.
No overdraft/credit feature.
Your funds are eligible for FDIC insurance.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
Find details and conditions for all fees and services in the account agreement accessed from your Bambu mobile app or call 833-882-2628.
MYBAMBU PREPAID VISA® CARD AGREEMENT
IMPORTANT–PLEASE READ CAREFULLY
EFFECTIVE SEPTEMBER 5, 2023
TABLE OF CONTENTS
- Terms and Conditions for the MyBambu Prepaid Visa® Card.……………………………………. 1
- Your Card, Card Account and Mobile App……………………………………………………………….. 2
- Schedule of Fees and Charges………………………………………………………………………………….. 4
- Authorized Users…………………………………………………………………………………………………… 4
- Account and Card Use and Purpose.………………………………………………………………………… 4
- Limitations on Frequency and Dollar Amounts of Transactions.…………………………………… 9
- Password; Personal Identification Numbers (“PIN”)…………………………………………………. 12
- Adding Funds to Your Account……………………………………………………………………………… 13
- Using Your Physical Card to Get Cash or Card Account to Make Payments or Transfers. 14
- Split Transactions Using Your Physical Card…………………………………………………………… 15
- Transactions Using Your Card Number………………………………………………………………….. 16
- Your Obligation for Negative Balance Transactions.…………………………………………………. 16
- Business Days……………………………………………………………………………………………………… 16
- Authorization Holds…………………………………………………………………………………………….. 16
- Recurring Transactions………………………………………………………………………………………… 17
- Preauthorized Credits………………………………………………………………………………………….. 17
- Returns and Refunds……………………………………………………………………………………………. 17
- Account and Card, Cancellation and Suspension……………………………………………………… 18
- International Transactions……………………………………………………………………………………. 18
- Receipts……………………………………………………………………………………………………………… 19
- Obtaining Balance and Transaction Information for Your Account; Periodic Statements Alternative…………………………………………………………………………………………………………. 19
- Confidentiality…………………………………………………………………………………………………….. 19
- Our Liability for Failure to Complete Transactions.…………………………………………………. 20
- In Case of Errors or Questions about your Account or Card.…………………………………….. 20
- Lost or Stolen Cards/Unauthorized Transfers.…………………………………………………………. 21
- Your Liability for Unauthorized Transfers.…………………………………………………………….. 21
- Other Terms……………………………………………………………………………………………………….. 22
- Amendment and Cancellation of Your Physical Card.………………………………………………. 22
- Telephone Monitoring/Recording Calls and Messages to Mobile Phones……………………… 23
- No Warranty Regarding Goods and Services; Disclaimer of Warranties.…………………….. 23
- Arbitration Provision…………………………………………………………………………………………… 23
- Delivery of Electronic Communications.…………………………………………………………………. 27
- Third Party Agreements.………………………………………………………………………………………. 29
- English Language Controls…………………………………………………………………………………… 29
This document is an agreement (“Agreement”) containing the terms and conditions that apply to your MyBambu Prepaid Visa® Card issued to you by Metropolitan Commercial Bank (Member FDIC) under a license from Visa U.S.A. Inc. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank © 2014. By accepting and/or using your Card (as defined below) or the prepaid account to which it is linked (“Card Account” or “Account”), you agree to be bound by the terms and conditions contained in this Agreement which includes an Arbitration Provision in Section 31. The “Program Manager” for the MyBambu Prepaid Visa® Card is Bambu Systems, LLC (the “Program Manager”) and the Program Manager’s customer service (“Customer Service”) telephone number is (833) 882-2628 or the toll-free telephone number on the back of your Physical Card. In this Agreement, “Card” means the MyBambu Prepaid Visa® Card issued to you by the Bank (as defined below), including any Physical Card you may request, as permitted under this Agreement and the Virtual Card (each as defined below). “Card Account” includes the records we maintain to account for the value of transactions associated with the Account and Card. “You” and “your” mean the person who has opened an Account and is authorized to use the Account and the Card as provided for in this Agreement. “We,” “us,” “our,” and “Bank” mean Metropolitan Commercial Bank, together with its successors and assigns. “Program Manager” means Bambu Systems, LLC, doing business as MyBambu® together with its successors and assignees. The Physical Card will be issued to you only at your request, will remain the property of the Bank and must be surrendered upon demand. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time by us without prior notice subject to applicable law. Please read this Agreement carefully and keep it for future reference.
To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a Card Account or obtains a Card. What this means for you: When you apply for your Card Account or Card, we will ask for your name, address, date of birth, social security number or certain government issued identification documents and other information that will allow us to identify you. We also may ask to see a copy of your driver’s license or other government documentation bearing your photo as verification of your identity, which may include other identifying documents. By applying for and using your Card Account, Card or participating in the Card program, you agree and represent that the information and statements you provide us are true and accurate, including, but not limited to, your real name, valid U.S. mailing address (not a P.O. Box) and residential address (if different), social security number, other identification documentation, date of birth, and telephone number and that you are a U.S. citizen, or non-U.S. person residing in one of the 50 states or the District of Columbia. If you fail to provide accurate information that we request, we may cancel your Card Account and Card. In addition, funds tied to suspected illicit or illegal activity may be subject to both internal and potentially federal investigation. We reserve the right to restrict or delay your access to any such funds.
PLEASE NOTE: SECTION 31 OF THESE TERMS CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT APPLIES TO ALL ACCOUNTHOLDERS. BY ACCEPTING THESE TERMS, YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION AND CLASS ACTION WAIVER. PLEASE READ IT CAREFULLY.
English Language Controls. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information provided in the original English Agreement. In the event of any conflict between the English version and the non-English version, the English version will control.
(a) Your Card Account and Card. The Card Account is a prepaid account and the Card is a prepaid card. The Card allows you to access funds loaded or deposited to your Card Account by you or on your behalf. The funds in your Card Account will be FDIC-insured once we have verified your identity. You may access the funds in your Card Account by using (1) your Card, (2) the number inscribed or printed on the front of your Physical Card or the number provided to you in connection with your Virtual Card, as applicable (the “Card Number”), (3) by automated clearinghouse (“ACH”) debit using your Account Number, (4) the Bambu mobile application (“Mobile App”), or (5) in the other ways described in this Agreement. The Card is not a credit card. The Card is not a gift card, nor is it intended for gifting purposes. You will not receive any interest on your funds in your Card Account. The funds in your Card Account will not expire, regardless of the expiration date on the front of your Card.
You may request, be issued, and/or use a physical plastic card (a “Physical Card”) in addition to the Virtual Card. The virtual representation of a card (a “Virtual Card”) will be automatically issued to you only if and when you receive and activate your Virtual Card. See the Subsection below titled “Opening Your Account” for information about opening your Card Account. If you have and use a Physical Card and a Virtual Card at the same time, both forms of your Card are associated to one Primary Access Number (“PAN”), which allows you to access the funds available in your Card Account. Except as otherwise stated in this Agreement, you have the same rights and responsibilities under this Agreement whether you use a Physical Card or Virtual Card. Both Cards are linked to the Card Account (as described in the Section below titled “Adding Funds to Your Account”). The value of the funds available on your Card Account at any time is referred to as your “available balance” or “available funds.” You must have a Physical Card in order to obtain cash at an Automated Teller Machine (“ATM”). To request your Physical Card, use the Mobile App. You may use your Virtual Card to make mobile payments using Apple Pay, Samsung Pay or Android Pay. (See the Section below titled “Third-Party Agreements”). You may not use your Card Account or Virtual Card at ATMs or point of sale devices that require a physical card if you do not have a physical card.
(b) Virtual Card. Your Virtual Card upon issuance will be displayed in the Mobile App. and ready for full use after the first successful load of funds to your Card Account. You may access the funds in your Card Account by using your Card Number for transactions or purchase initiated over the phone or online. You will not receive a PIN for your Virtual Card. If you choose to receive and use a Physical Card, you will be able to continue using your Virtual Card.
(c) Physical Card. If you request a Physical Card, it will be mailed to the address you provide to us during the registration process. When you receive your Physical Card, you may activate it through the Mobile App or by calling Customer Service at (833) 882-2628 and receive your PIN (as set forth in the Section of this Agreement titled “Password; Personal Identification Numbers (“PIN”)”). Upon receipt and activation of your Physical Card, your Virtual Card will not be automatically disabled. You must activate the Physical Card before it can be used. If you call us to activate your Physical Card you will need to provide personal information in order for us to verify your identity in addition to verification upon Card Account opening.
(d) Downloading the Mobile App. Please see the Mobile App Terms and Conditions located here: www.mybambu.com/en/termsandconditions. The Mobile App is not affiliated with or serviced by Metropolitan Commercial Bank. When downloading the Mobile App, you will be prompted to provide your name, email address and a valid mobile phone number and verify such number as instructed by us. To verify your mobile device number, the Program Manager will send you a code via text message to the mobile phone number you provide, and you must enter that code as instructed by us. The Mobile App, and software that access the Card Account, Account services and Card (“Software”) are made available by the Program Manager on an Android or iOS mobile phone and the availability of some mobile services may be limited by your mobile phone operating system. See the Section below titled “Delivery of Electronic Communications-Hardware and Software Requirements” for mobile phone system requirements.
(e) Using Your Card Account. You must apply for the Card Account and the Card Account must be approved by us before you can use it. Please follow the directions in the Mobile App in order to open the Card Account. The Program Manager will communicate to you once you successfully open your Card Account.
(f) Other Account Matters. We may refuse to approve your Card Account application in our sole discretion. Because your Card Account is a prepaid account prior to the use of the Card there must be funds loaded to the Card Account. The Card allows you to access funds loaded or deposited to your Card Account by you or on your behalf. You may access the funds in your Card Account by using your Card or Card number or by automated clearing house (“ACH”) debit using your 13-digit Account number we assign (“Account Number”) described in the Section 5 below titled “Account and Card Purpose” below once we have approved your Card Account. Our routing number and your Account Number are for the purpose of initiating direct deposits to your Card Account and authorized ACH debit transactions only. See your Mobile App for details about our routing information. The 16-digit Card Number on your Virtual Card or embossed or printed on your Physical Card should not be used for ACH transactions or these ACH transactions will be rejected. You are not authorized to use our routing number and Account Number to make a debit transaction with a paper check, check-by-phone or other item processed as a check. These debits will be declined, and your payment will not be processed.
THE FEES RELATING TO THE USE (AND MISUSE) OF YOUR CARD ACCOUNT AND CARD ARE SET FORTH IN THE “SCHEDULE OF FEES AND CHARGES” (SCHEDULE A) ATTACHED TO THIS AGREEMENT AND INCORPORATED HEREIN BY REFERENCE. FEES AND CHARGES INCURRED PURSUANT TO THE TERMS OF THIS AGREEMENT WILL BE WITHDRAWN FROM YOUR CARD ACCOUNT AND WILL BE ASSESSED SO LONG AS THERE IS A REMAINING BALANCE IN YOUR CARD ACCOUNT, UNLESS PROHIBITED BY LAW. You agree to pay all fees and charges associated with the Card Account and Card. We may from time to time amend the “Schedule of Fees and Charges (Schedule A)” at our sole discretion and as set forth in the Section of this Agreement below titled “Amendment and Cancellation of Your Physical Card.”
You may not request an additional Physical Card (“Secondary Card”) to allow another person to access the funds in your Card Account. The maximum number of Secondary Cards permitted is 0. If you permit another person to have access to any Card, Card Account, Mobile App or Card Number, you are liable for all transactions made with any Card, Card Number Mobile App or Account Number, and all related fees incurred, by those persons. To cancel a Card, telephone the toll-free number on the back of your Card or 833-882-2628 and you must follow-up not later than 10 business days with the written notification to revoke (cancel) permission for any person you previously authorized to use your Card. Until we have received your notice of such a revocation (cancellation) and have had a reasonable time to act upon the written notification of cancellation, you are responsible for all transactions and fees incurred by you or any other person you have authorized. If you tell us to revoke (cancel) a Card, we may revoke (cancel) your Card and issue a new Card with a different Card Number and/or Account Number. You are wholly responsible for the use of each Card according to the terms of this Agreement, subject to the Section labeled “Lost or Stolen Cards/Unauthorized Transfers” below, and other applicable laws.
Subject to the transaction and frequency limits described in the Section below titled “Transfer Types and Limitations” and the other limitations set forth in this Agreement, you may use your Account number, Card, or Card Number, as applicable, to (i) add funds to your Card Account (as described in the Section below titled “Adding Funds to Your Account”), (ii) transfer funds from your Card Account to another person’s Card Account or to your or another person’s U.S. bank account, (iii) purchase goods or services wherever your Card is honored as long as you do not exceed the value available in your Card Account and the aggregate purchases do not exceed the single-day transaction limits, including the Daily Purchase Limit (as described in the Section below titled “Transfer Types and Limitations-Account Access”), (iv) pay U.S. or international billers or any other person using our bill payment service (as described in the Subsection below titled “Bill Payment Service”), (v) make international transfers for International Payouts (as described in the Subsection below titled “International Payouts”), (vi) top-up minutes and data to your or someone else’s U.S. or international mobile phone account (as described in the Subsection below titled “Mobile Phone Top Up”), (vii) withdraw cash from your Card Account (as described in the Section below titled “Your Account and Cards”) and (viii) transfer funds to another person who, at the time of transfer, does not have an Card Account but who, at the time of receipt of notice of such transfer (by email or text message), will be sent an invitation to apply for and upon approval open a Card Account and have a limited time to open a Card Account and accept the funds (30 days)(such other person’s failure to do so within such limited time or upon rejection of such application will cause such intended transferred funds automatically to be available for use in your Card Account). There may be fees associated with some of these transactions. For fee information, see accompanying “Schedule of Fees (Schedule A)” attached to this Agreement. You agree not to use your Card Account or Card for illegal gambling or any other illegal purpose, including without limitation, sexually-oriented services; illegal gambling activities; fraud; money-laundering; or funding terrorist organizations. If we suspect that you have used your Mobile App, Card or Card Account to conduct an illegal transaction, we reserve the right to cancel your Card and Card Account. We may refuse to process any transaction that we believe may violate law and neither we nor the Program Manager are liable if you violate the law or the terms of this Agreement.
Bill payment service is provided by a third party, Arcus Financial Intelligence, Inc. and is in no way affiliated with or provided by Bank. For the Bill Payment Terms and Conditions please go to the Mobile App Terms and Conditions. For each bill payment transaction that you submit, you agree to pay a transaction fee (the “Bill Payment Transaction Fee”) and for International Bill Payment Transactions that are not paid in U.S. Dollars, a currency conversion fee. These fees are set forth in Schedule A.
The terms and conditions of this service can be found in the Mobile App Terms and Conditions. This service is provided by the Program Manager and the service is in no way affiliated with or serviced by Bank.
This service is provided by a third party, Servicio UniTeller, Inc. and is in no way affiliated with or serviced by Bank. The terms and conditions for this service can be found here: www.mybambu.com/en/mtagreement
(i) Domestic Transfers and International Remittances.
You may make domestic transfers and international remittances with your Card Account. We may charge for transfers as disclosed in Schedule A. Some limitations on transfers may apply as described in this Agreement in the Section below titled “Account Access-Bill Payment, International Transfers”. You agree to only use transfer features with people or merchants that you know. While you may transfer funds to merchants for goods or services you understand and agree that you will not transact with people or merchants you do not know and that we offer no protections for authorized payments for goods and services. If you choose to send money to a recipient’s bank account, you represent that the recipient’s bank account is denominated in the same currency as the remittance transfer . If the bank account is not denominated in the same currency as the remittance Transfer, the remittance transfer may be cancelled.
You have a right to dispute errors in your transaction. For errors or questions on your domestic transfers please refer to the Section of this Agreement below titled “Error Resolution and Cancellation”. You may cancel for a full refund within 30 minutes of payment of a remittance, unless the funds have been picked up or deposited.
“Remittance Transfers” means an International Bill Payment, International Payout or deposit to a foreign bank account. If the biller, Payout Provider or bank receiving a Remittance Transfer is not located in the U.S., the country where the biller, Payout Provider or bank is located is the “Recipient Country”. A “Recipient” is an individual who receives an International Payout or deposit to their foreign bank account from you (the “Sender”). For each Remittance Transfer that you make, in addition to a “Remittance Transfer Fee” that will be disclosed to you prior to you authorizing the Remittance Transfer, the Money Transmitter will charge you a “Foreign Currency Exchange Fee” when a Remittance Transfer is not paid out in U.S. Dollars. The Foreign Currency Exchange Fee is the fee the Money Transmitter charge you to buy foreign currency. Any foreign currency exchange rate will be disclosed to you prior to you authorizing a Remittance Transfer. There may be Local Taxes in certain Recipient Countries. Any applicable Local Taxes will be disclosed to you prior to you authorizing a Remittance Transfer. The “Remittance Amount” is the amount deducted from your Card Account, excluding the Remittance Transfer Fee which is set out in the “Schedule of Fees and Charges (Schedule A)”. The “Remittance Payout Amount” is the amount paid out to the Recipient or Biller, excluding any taxes or charges that may be levied under the laws of the Recipient Country (the “Local Taxes”). All Remittance Transfer Fees are made free and clear of, and without any deduction or withholding for and on account of, any Local Taxes, duties or other deductions. Any such deduction or withholding, if required by the laws of any country are your sole responsibility. We provide estimates of the Local Taxes and other fees that may be charged for a Remittance Transfer, but the exact amount of the Local Taxes and fees are determined by the Recipient Country.
You may cancel a remittance transfer within 30 minutes of authorizing your remittance transfer, unless the funds have already been paid out. Your Card Account will be credited for the amount debited (including any fees, and taxes if not prohibited by law) in connection with the cancelation of a remittance transfer.
What to do if you think there has been an error or problem with your Remittance Transfer:
If you think there has been an error or problem with your Remittance Transfer:
- Email the Program Manager at email@example.com
- Call the Program Manager at (833) 882-2628; or,
- Write to the Program Manager, Bambu Systems, LLC, at P.O. Box 171 West Palm Beach, FL 33402
You must contact us within 180 days of the date we promised to you that funds would be made available to the Beneficiary. or Recipient. When you do, please tell us:
(1) Your telephone number;
(2) The error or problem with the transfer, and why you believe it is an error or problem;
(3) The name of the person receiving the funds, and if you know it, his or her telephone number or address;
(4) The dollar amount of the bill payment or Remittance Transfer; and
(5) The confirmation code or number of the transaction.
We will determine whether an error occurred within 90 days after you contact us and we will correct any error within one business day. We will tell you the results within three Business Days after completing our investigation. If we decide that there was no error, we will email you a written explanation. You may ask for copies of any documents we used in our investigation.
What to do if you want to cancel a Remittance Transfer:
We will refund your debited amount, including any fees in U.S. Dollars (and taxes unless prohibited by law) within three Business Days of your request to cancel a Remittance Transfer (within 30 minutes of authorizing your Remittance Transfer) as long as the funds have not already been paid to or deposited into a Recipient’s bank account or the Biller has not been paid.
After 30 minutes, we generally do not provide refunds unless the Money Transmitter did not process your Remittance Transfer according to your instructions. To request a refund, please contact the Program Manager by email or call the Customer Service. Refunds will be credited to your Card Account and will be made in U.S. Dollars. Refund amounts will not be adjusted to account for changes in the value of the U.S. Dollar or foreign currency from the time your Remittance Transfer was submitted.
(d) Using Bill Payment and Remittance Transfers
By using Bill Payment and Remittance Transfers (collectively, “Transfer Services”) you represent, warrant, consent to and acknowledge, as applicable the following:
(1) You or your Beneficiary, if you are not the Beneficiary, has consented to our accessing the Beneficiary’s account information and permitted us and the Program Manager to collect and verify information about the Beneficiary.
(2) If you use the Transfer Services, we may share the information about you to third parties we and/or the Program Manager use or rely on to provide the service.
(3) You know your Beneficiary.
(4) The Transfer Services may not be available in whole or in part in different countries and jurisdictions as determined by local laws and regulations or if we reasonably determine that providing the Transfer Service in a particular country or jurisdiction presents an unacceptable level of risk to us, our users or our systems.
(5) We may, at any time and in our sole discretion, refuse any Transfer Service. This may include these services for certain Beneficiaries or to certain Billers, including without limitation, entities and individuals that are included on the Specially Designated Nationals list, Non-cooperative Countries and Territories list, United Nations Security Council Sanctions List, and such other lists as may be issued from time to time by government agencies. We may also, at any time and in our sole discretion, limit the amount to be transferred on a per Transfer Service basis or an aggregated basis without prior notice. Any such limits may be imposed on individual accounts or on related accounts or households. We may reject or limit Transfer Services based on violations of this Agreement, local laws and regulations or if we reasonably determine processing a Transfer Service presents an unacceptable level of risk to us, our users or our systems.
(1) General. We reserve the right at any time, and from time to time, to modify or discontinue any Transfer Service (or any part thereof) with or without notice (except where required by law).
(2) Delays or Cancellations. Your Transfer Service may be delayed or cancelled at any time prior to completion without prior notice. We may delay or cancel your Transfer Service for reasons that include, but are not limited to, failure to verify identity; validation of your Transfer Service instructions; fraud and anti-money laundering compliance review; contacting and locating you, your Beneficiary, the Biller and to comply with applicable law, rules or regulations. Business hours, systems availability and currency availability of our Billers may also cause delays. Nevertheless, you may be entitled to a refund in certain circumstances, as described above.
(3) Commercial Transactions. You agree that you will only use the Transfer Service for your or your Beneficiary’s personal reasons. If we reasonably suspect or discover you are using the Transfer Service to send a transfer to or on behalf of a Beneficiary which is a business or entity, we may, in our sole discretion, cancel your Transfer Service and close your Account. You agree that we and the Program Manager are not liable for your use of the Transfer Service for commercial purposes. Prohibited Transactions. You may not use the Bill Payment or Remittance Transfer service in violation of this Agreement, the service terms and conditions which may be found in the Mobile App Terms and Conditions and the Uniteller User Agreement or applicable law, rules, or regulations.
The total amount of purchases that you can perform in any single day is limited to the Daily Purchase Limit, and the total amount of deposits, transfers, and cash withdrawals (including withdrawals inside a bank office) that you can perform in any single day is set forth in the Transaction Limits amounts and the Daily Withdrawal Limit is defined and set forth in the table below. The maximum aggregate value of your Card Account is restricted to $9,999 at any point in time. In our discretion including for security reasons, we may further limit the number or dollar amount of transactions you can make with your Card Account and Card. The following grids are provided in order to highlight the frequency and limitations of Cardholder transactions in a single day or additional time frame if warranted:
As discussed in the Section below titled “Adding Funds to Your Account”, you may use your Card Account to make deposits to your Card Account using any of the methods below. We reserve the right to reject or limit transfers via direct deposit in our sole discretion, and may reject or suspend any direct deposit that has identifying information that does not match the identifying information (such as name or Social Security number) that we have on file for you. We reserve the right to accept or reject any request to reload your Card Account at our sole discretion. Only you may reload your Card Account at a Retailer. We may reject any attempt by any other person to load your Card Account.
Maximum Amount and Frequency
Direct deposits or any other incoming ACH credit
Maximum of $9,999 per transaction unless approved by us;
ACH transfers initiated in the Card Account to be pulled from a verified bank account at an outside financial institution (outgoing ACH credit)
Deposits to your Card Account using your Card number from an external debit card (no gift cards or credit cards) issued by outside financial institution*
Maximum of $1,000 per transaction; maximum of $20,000 per month
Deposits to your Card Account using PayPal*
Maximum of $1,000 per transaction; maximum $15,000 per month
Cash reloads using an authorized retail location**
Transfers from another Bambu accountholder
For Card swipe loads, Maximum of $1,000 per load; $1 minimum; $15,000 per month
For barcode loads, Maximum of $1,000 per load; $5 minimum; $15,000 per month
Maximum $1,000 per transaction; $2,000 per day; $15,000 per month
*Direct deposits or credits using a debit card from an outside financial institution: Any such deposits received from a different financial institution and the card name does not match the Account holder registered to the Card Account may be returned to the originator. Deposits using an external debit card from an outside financial institution may be available within minutes of a successful transaction, however there may be times when such transactions are delayed due to network timing or other factors. These transactions are final and non-refundable.
**Third party money transfer services used to reload funds to your Card Account may impose their own fees, per transaction, daily, weekly or monthly limits on the frequency or amount of cash you may reload to the Card Account.
(i) Domestic Transfers/Payments
You may use your Card Account to transfer funds between your Card Account and (i) another person’s Card Account, or (ii) your checking account or (iii) another person’s checking account, in the U.S., whenever you request. See the transaction types and dollar limits below:
Sending Transaction Type
Frequency and/or Dollar Limits
Transfer to another Bambu accountholder
Maximum of $1,000 per transaction, $2,000 per day; $16,000 per month
ACH transfer (incoming debit) from your Card Account
Maximum of $2,000 per transaction; $4,000 per day; $10,000 per month
Transfers from your Card Account using your Card number to an external debit card (no gift cards or credit cards) issued by outside financial institution
Maximum of $1,000 per transaction, $2,000 per day; $15,000 per month
(i) Bill Payments, International Transfers
You may pay bills directly from your Card Account using the Mobile App in the amounts and on the days you request. See the transaction types and dollar limits below.
Frequency and/or Dollar Limits
U.S. bill payment
Maximum of $1,000 per transaction; $1,000 per day; $2,000 per month
International bill payment
Maximum of $500 per transaction; $1,000 per day; $2,000 per month
International bank transfer
Maximum of $500 per transaction; $1,000 per day; $10,000 per month
International cash pick up
Maximum of $500 per transaction; $1,000 per day; $10,000 per month
You may use your Physical Card or Virtual Card, as applicable, to:
(i) Withdraw cash from your Card Account.
(ii) Pay for purchases at places that have agreed to accept the Physical Card or Virtual Card, as applicable.
(iii) Pay bills directly by telephone or by the internet from your Card Account in the amounts you request at places that have agreed to accept a Physical Card or Virtual Card, as applicable.
With your PIN, you may use the Physical Card to obtain cash from your Card Account at any Automated Teller Machine (“ATM”) that bears the Visa®, Interlink®, Plus®, or Maestro® Acceptance Marks. All ATM transactions are treated as cash withdrawal transactions. ATM cash withdrawals and purchases are all subject to the $2,000 maximum amount that can be spent on the Card per day.
Non-Visa Debit Transactions. New procedures are in effect that may impact you when you use the Physical Card at certain merchant locations. In the past, transactions have been processed as a Visa-debit transaction unless you entered a PIN. Currently, if you do not enter a PIN, transactions may be processed as either a Visa debit, Interlink®, Plus®, or Maestro® transaction.
Merchants are responsible for and must provide you with a clear way of choosing how to make a Visa debit transaction if they support the option. If you choose to use the Interlink®, Plus®, or Maestro® network when making a transaction without a PIN, different terms may apply. Certain protections and rights applicable only to Visa debit transactions as described in this Agreement will not apply to transactions processed on the Interlink®, Plus®, or Maestro® network. Please refer to the Section below titled “Your Liability for Unauthorized Transfers” for a description of these rights and protections applicable to Visa debit and non-Visa debit transactions.
To initiate a Visa debit transaction at a point-of-sale, swipe the Physical Card through the POS terminal, sign the receipt, or provide your 16-digit Card number for a mail order, telephone, or Internet purchase. To initiate a non-Visa debit transaction at the POS, enter your PIN at the POS terminal or provide your 16-digit Card number after clearly indicating a preference to route your transaction as a non-Visa debit transaction for certain bill payment, mail order, telephone, or Internet purchases.
The maximum aggregate value of your Card Account at any one time is restricted to $30,000. We will determine any maximum value by aggregating the activity and value of all Card Accounts you may have with us. The table below sets out limits on the payments or transfers from your Card Account and Card in a single day or additional time frames. We reserve the right, in our sole discretion, to limit the amount, number or type of transactions you can make on or with your Card Account and Card.
Card Transaction Type
Frequency and/or Dollar Limits
Maximum balance on the Card
ATM Withdrawal (U.S.)
$1,000 per transaction
Maximum $1,000 per day; 5 times per day
ATM Withdrawal (International)
$500 per transaction
Maximum $500 per day; 5 times per day
OTC Cash Withdrawal (bank teller)
Cash Back at POS
$2,000 per day
Card Account balance unless the merchant imposes a lower limit
Card Purchases (POS Signature and PIN)
(Daily Purchase Limit)
No limit on number of transactions/$2,000 per day
Card Account balance unless the merchant imposes a lower limit
Combined POS, Cash advance and ATM daily limit
You will select a personalized password number for the Mobile App (“Password”) when you open your Card Account. You will select a PIN that you will use with your Physical Card once your Card Account has been opened and your identity has been verified. You will need a PIN to obtain cash at an ATM or to make a PIN purchase. You should not write or keep your Password with your phone or PIN with your Card. If you believe that anyone has gained unauthorized access to your PINs or Passwords, you should advise the Program Manager immediately by using your Mobile App, by writing the Program Manager, Bambu Systems, LLC at P.O. Box 171 West Palm Beach, FL 33402 or by calling Customer Service telephone number which is (833) 882-2628 and check your Card Account or Card transaction history.
You can add (reload) funds to your Card Account (a “load”) at any time. The maximum aggregate value of funds in your Card Account may not exceed $30,000 at any time. Note: some cash load locations may have limits on the minimum amount you may load to your Card Account. The limit on the dollar amount of a load, the number of times you may load your Card Account in a day and the maximum cumulative amount of loads is described above. See Section above titled “Transfer Types and Limitations – Account Access”. You agree to present your Physical Card and meet identification requirements to complete a Card value load transaction as may be required from time to time. Load locations may have their own load limits that may be less than our allowable amount. Load locations also may assess a fee to load funds to your Card Account. We will not accept wire transfers to load your Card Account. You also may direct deposit funds to your Card Account by providing our routing number and your assigned Account Number to your employer or other direct deposit payor (as described in the Section above titled “Account and Card Access and Purpose”). You cannot load your Card Account by check or money order.
You may load your Card Account in retail stores that participate with us for load transactions (each, a “Retailer”). Use your Mobile App to find a Retailer near you. At Retailers that permit a load using your Mobile App you may load your Card Account by following the directions supplied on the Mobile App. For information about funds availability see Section below titled “Funds Availability”.
(i) From your bank. You may load your Card Account by arranging for the transfer of funds using the ACH system (“ACH Deposit”) from your bank account at a bank located in the U.S. using your bank’s routing number and your bank account number.
(ii) From another Card Account. Your Card Account may be loaded by a transfer to you from another Cardholder.
(iii) Direct deposits. You may arrange to have all or a portion of your paycheck, government benefits payment, tax refund, or other electronic funds transfer direct deposited to your Card Account. If you want to cancel the direct transfer authorization you will need to contact your employer or payor and provide them sufficient time to act upon the notice. Your employer or payor may terminate this method of payment, with or without cause, at any time.
(iv) Federal payments. THE ONLY FEDERAL PAYMENTS THAT MAY BE DEPOSITED TO THE CARD ACCOUNT ARE FEDERAL PAYMENTS FOR THE BENEFIT OF THE ACCOUNTHOLDER. If you have questions about this requirement, please call Customer Service at (833) 882-2628.
You may load your Card Account by arranging for the transfer of funds to your Card Account from your debit card issued by a U.S. financial institution.
With a PIN, you may use your Physical Card to obtain cash or check your balance at any Automated Teller Machine (“ATM”) that bears the Visa®, Plus®, Interlink® or Maestro® brand. All ATM transactions are treated as cash withdrawal transactions. We limit the amount of any individual ATM withdrawal as described above, and merchants, banks and ATM operators may impose additional withdrawal limits. You will be charged a fee by us for each cash withdrawal and balance inquiry made at an ATM or cash withdrawal obtained through a bank teller, in the amount disclosed in the accompanying “Schedule of Fees and Charges (Schedule A)” attached to this Agreement. In addition, when you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).
Funds from electronic direct deposits to your Card Account will be generally available on the day we receive the deposit.
Funds “availability” means your ability to withdraw funds from your Card Account by any method we offer you for access to your Card Account. If deposited funds are not “available” to you on a given day, you may not use the funds to pay items or honor other withdrawals you request. We may determine the amount of available funds in your Card Account for the purpose of deciding whether to return an item for insufficient funds at any time between the time we receive the item and when we return the item or send a notice in lieu of return. We need only make one determination, but if we choose to make a subsequent determination, the Account balance at the subsequent time will determine whether there are insufficient available funds. Please remember that even after the item has “cleared,” we have made funds available to you, and you have withdrawn or used the funds, you are still responsible for items you deposit that are returned to us unpaid and for any other problems involving your deposit. The chart below sets out fund availability for various types of deposits:
Transfers of funds from your verified bank account (ACH debit)
Funds from your bank account may take up to 4 Business Days to be available based on the day and time of day you request the transfer. Your Account Balance will be increased when the funds are available.
Transfers of funds from a debit card issued by another bank or by us under a different program
Funds are available as soon as we receive authorization from your debit card issuer.
Direct deposit (you can set up direct deposit from your employer or other payor)
Generally, the funds are available at 8:00 a.m. ET on the day your employer or other payor tells us when to make your funds available.
In case of transmission error, or transfer irregularity, your ability to withdraw funds may be delayed. If this occurs, then funds will generally be available within five (5) Business Days after the transfer. You can look on your Mobile App to find out whether or not the deposit has been made.
Person to person (from one Cardholder to another Cardholder
Funds received will be reflected in the available balance and must be accepted by the recipient. If funds are not accepted by the recipient within 30 days they will be returned to the sender and will be reflected in the sender’s available balance.
Cash/Retail loads (the Retailer may have more restricted limits than our own)
Funds are generally available immediately but may take up to 15 minutes after we receive notification of the transaction from the Retailer.
(i) Case-by-Case Delays. In some cases, we will not make all of the funds that you deposit available to you as provided above such as a result of an emergency, a failure of computer or communications equipment.
(ii) OFAC. We are under no obligation to accept any item, ACH funds transfer, or other transaction for deposit to your Card Account or for collection, and we may refuse to cash or give value for any such item. We may restrict access to any deposit credited to your Card Account that violates any laws of the United States including those giving rise to OFAC sanctions.
When making a purchase from a merchant using your Physical Card, if you do not have enough value loaded on your Physical Card, you can instruct the merchant to charge a part of the purchase to the Physical Card and pay the remaining amount with cash or another card. These are called “split transactions.” Some merchants do not allow cardholders to conduct split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash. If you fail to inform the merchant that you would like to complete a split transaction before swiping your Physical Card, your Physical Card is likely to be declined.
You may initiate a transaction with your Virtual Card without presenting your Physical Card. If you initiate a transaction with your Virtual Card and without presenting your Physical Card (such as for a mail order, internet or telephone purchase, or an ACH debit purchase), the legal effect will be the same as if you used the Physical Card. A transaction using a Virtual Card will require you to use your Virtual Card CVV and expiration date.
Each time you initiate a Card transaction, you authorize us to reduce the funds available in your Card Account by the amount of the transaction and all associated fees. You are not allowed to exceed the available amount in your Card Account through an individual transaction or a series of transactions (creating a “negative balance”). Nevertheless, if any transactions cause the balance in your Card Account to go negative, including any purchase transactions where the retailer or merchant does not request authorization, you shall remain fully liable to us for the amount of any negative balance and any corresponding transaction fees. We reserve the right to bill you for any negative balance or to recoup such negative balance from any other Card we have issued to you. You agree to pay us promptly for the negative balance and any related fees. We also reserve the right to cancel your Card Account and Card if you create one or more negative balances with your Card.
For purposes of these disclosures, our Business Days are Monday through Friday 8 a.m. – 8 p.m., excluding federal and legal banking holidays in the State of New York.
You do not have the right to stop payment on any purchase transaction originated by use of your Card, other than a Recurring Transaction as described in the Section below titled “Recurring Transactions.” When you use your Card to pay for goods or services, certain merchants may ask us to authorize the transaction in advance, and the merchant may estimate its final value. When you use your Physical Card to obtain cash at an ATM or from a bank teller, we will authorize the transaction in advance (including all applicable fees). When we authorize a purchase transaction, we commit to make the requested funds available when the transaction finally settles and we will place a temporary hold on your Card Account funds for the amount indicated by the merchant. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds. Car rentals, hotels and other service-oriented merchants may choose to factor in additional amounts upon check-in, and it may take up to 60 days after your stay or your rental to have any excess amounts held by the hotel or rental company added back to your available balance. Similarly, some gas stations may factor in additional amounts to cover potential filling of the tank; if you want to avoid such a hold, you may want to pay inside the gas station, instead of paying at the pump. Until the transaction finally settles, the funds subject to the hold will not be available to you for other purposes. We will only charge your Card Account for the correct amount of the final transaction, and we will release any excess amount to your available balance when the transaction finally settles.
When you use your Card at certain restaurants and service-oriented merchants, there may be an additional 20% (or more) added to the authorization to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding in the additional 20% (or more), exceeds the amount available on your Card Account, your transactions may be declined. Accordingly, you should ensure that your Card Account has an available balance that is 20% (or more) greater than your total bill before using your Card.
If you intend to use your Card for recurring transactions, you should monitor your balance and ensure you have funds available in your Card Account to cover the transactions. “Recurring transactions” are transactions that are authorized in advance by you to be charged to your Card Account at substantially regular intervals. We are not responsible if a recurring transaction is declined because you have not maintained a sufficient balance in your Card Account to cover the recurring transaction. If these recurring transactions may vary in amount, the person you are going to pay should tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice, only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.) If you receive electronic deposits of federal payments to your Card Account or if you have told us in advance to make regular payments (i.e., recurring transactions) from your Card Account, you can stop the payment by notifying the Program Manager using your Mobile App, by writing the Program Manager, Bambu Systems, LLC, at P.O. Box 171 West Palm Beach, FL 33402 or by calling the Customer Service telephone number which is (833) 882-2628, in time for us to receive your request at least 3 Business Days or more before the scheduled date of the transfer. If you call, we also may require you to put your request in writing and get it to us within 14 days after you call. If you order us to stop one of these payments 3 Business Days or more before the transfer is scheduled), and we do not do so, we will be liable for your losses or damages. If you have authorized a merchant to make the recurring transaction, you also should contact the applicable merchant in order to stop the recurring transaction.
If you have arranged to have direct deposits made to your Card Account at least once ever sixty (60) days from the same person or company, you can view your balance using the Mobile App or call the Customer Service telephone number which is (833) 882-2628 to find out whether or not the deposit was made.
If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card Account for such refunds. You are not entitled to a check refund unless your Card Account has been closed. The amounts credited to your Card Account for refunds may not be available for up to 5 days from the date the refund transaction occurs. If you or such other person or the applicable merchant experiences any problem or difficulty with such refund transaction, use your Mobile App to contact the Program Manager or call the Customer Service telephone number which is (833) 882-2628.
We reserve the right, in our sole discretion, to limit your use of the Card Account or Card, including limiting or prohibiting specific types of transactions. We may refuse to open an Card Account or issue a Card, revoke a Card, terminate Card Account privileges or cancel your Card Account or Card with or without cause or notice, other than as required by applicable law. If you would like to cancel the use of your Card Account or Card, you may do so by calling Customer Service at (833) 882-2628 or emailing the Program Manager at firstname.lastname@example.org. You agree not to use a revoked, canceled, suspended, terminated or otherwise invalid Card or Card Account or an expired Card. Our cancellation of Card Account or Card privileges will not otherwise affect your rights and obligations under this Agreement. If we cancel or suspend your Card or Card Account privileges through no fault of yours, you will be entitled to a refund as provided below in the Section below titled “Amendment and Cancellation of Your Physical Card.” Not all services described in this Agreement are available to all persons or at all locations. We reserve the right to limit, at our sole discretion, the provision of any such services to any person or in any location. Any offer of a service in this Agreement shall be deemed void where prohibited. We can waive or delay enforcement of any of our rights under this Agreement without losing them. We are under no obligation during or after termination to pay from uncollected funds or insufficient funds available, or from funds subject to court order.
You have authority to terminate the Card Account and Card unilaterally without cause. You may close your Card Account at any time by emailing the Program Manager at email@example.com or calling Customer Service at (833) 882-2628. Receipt of notice is necessary to effect termination, but termination may become effective at the time notice is given. Your obligation for any Card Account deficiency is not extinguished when the Card Account is closed, whether or not we initiate termination. Subject to applicable law we will refund to you available funds in your Card Account we close. If you do not perform any financial transactions for 12 months or more and there is no balance on your Card Account, we may close your Card Account. If you would like to reopen your Card Account you may contact Customer Service and we will provide a replacement Card Account.
If you cancel your Card or Card Account, you may zero out your Card Account balance before closing your Card Account. If you do not zero out your Card Account we will send you a check in the amount of your Card Account balance when you close your Card Account, which we will do for no charge as set forth in the accompanying “Schedule of Fees and Charges (Schedule A)” attached to this Agreement. If your Card Account is canceled by us when your Card Account has a balance, we will send you a check in the amount of your Card Account balance for no charge. In all events, any check we send to you will be sent to the address we have for you in our records.
Any transaction initiated on a Card in a currency or country other than the currency or country in which the Card was issued will be subject to a fee on the transaction (including credits and reversals) as set forth in the “Schedule of Fees and Charges (Schedule A)” attached to this Agreement. This fee is in addition to the currency conversion rate. If you effect a transaction with your Card in a currency other than US Dollars, Visa will convert the charge into a US Dollar amount. The Visa currency conversion procedure includes use of either a government mandated exchange rate, or a wholesale exchange rate selected by Visa. The exchange rate Visa uses will be a rate in effect on the day the transaction is processed. This rate may differ from the rate in effect on the date of purchase or the date the transaction was posted to your Card Account. In addition, if you obtain your funds in a currency or country other than US Dollars, the Program Manager may increase the currency conversion rate up to an additional 3% of the transaction amount and will retain this amount as compensation for the Program Manager’s services. This charge is independent of and in addition to the currency conversion rate established by Visa.
You should get or request a receipt at the time you make a transaction or obtain cash using your Physical Card. You agree to retain your receipts to verify your transactions. You can access your transaction history using the Mobile App, and obtain a receipt at the time you use an ATM terminal.
You should keep track of the amount of funds available in your Card Account. You may obtain information about the amount of funds you have remaining in your Card Account by using the Mobile App or calling Customer Service at (833) 882-2628. This information, along with a history of all of your account transactions since your Card Account was opened, is also available in the Periodic Statements in the Mobile App. A 24-month written history of your Periodic Statements account transactions in a permanent format is available to you by email after you request it by using the Mobile App, emailing us at firstname.lastname@example.org, calling Customer Service at (833) 882-2628, or by writing the Program Manager, Bambu Systems, LLC, at P.O. Box 171 West Palm Beach, FL 33402. The Customer Service phone number appears on the back of the MyBambu Prepaid Visa® Card. You will not be charged a fee for this information.
If we do not complete a transfer to or from your Card Account on time or in the correct amount according to our agreement with you, we will be liable for your losses or direct damages. However, there are some exceptions. We will not be liable, for instance: (1) if, through no fault of ours or of the Program Manager, you do not have enough funds available in your Card Account to complete the transaction; (2) if a merchant refuses to accept your Card or provide cash back; (3) if an ATM where you are making a cash withdrawal does not have enough cash; (4) if an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction; (5) if access to your Card has been blocked after you reported your Card or Access Code(s) (“Access Code” includes your user ID(s), password(s), PIN(s), and any other access code or credential related to your Card Account) lost or stolen; (6) if there is a hold or your funds are subject to legal process or other encumbrance restricting their use; (7) if we or the Program Manager have reason to believe the requested transaction is unauthorized; (8) if circumstances beyond our or the Program Manager’s control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we or the Program Manager have taken; or (9) for any other exception stated in our Agreement with you.
IF YOU THINK AN ERROR HAS OCCURRED IN YOUR CARD ACCOUNT OR CARD, YOU HAVE QUESTIONS ABOUT YOUR CARD ACCOUNT OR CARD, OR YOU THINK YOUR STATEMENT, TRANSACTION HISTORY OR RECEIPT IS WRONG OR IF YOU NEED MORE INFORMATION ABOUT A TRANSFER LISTED ON THE TRANSACTION HISTORY OR RECEIPT PROMPTLY CALL CUSTOMER SERVICE AT (833) 882-2628, WRITE TO THE PROGRAM MANAGER, BAMBU SYSTEMS, LLC, AT P.O. BOX 171 WEST PALM BEACH, FL 33402 AS SOON AS YOU CAN, OR EMAIL THE PROGRAM MANAGER AT CUSTOMERCARE@MYBAMBU.COM AS SOON AS YOU CAN.
We will allow you to report an error until 60 days after the earlier of the date you electronically access your Card Account or Card, if the error could be viewed in your electronic history, or the date we sent the FIRST electronic history on which the error appeared. You may request an electronic history of your transactions at any time by calling the Customer Service telephone number which is (833) 882-2628, writing the Program Manager, Bambu Systems, LLC, at P.O. Box 171 West Palm Beach, FL 33402 or by writing the Program Manager at email@example.com. You will need to tell us: (1) your name and Card Account or Card Number; (2) why you believe there is an error, and the dollar amount involved, and (3) approximately when the error took place. If you tell us orally, we will require that you send your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 business days (five business days for Visa Point of Sale Signature unauthorized debit transactions, unless the dispute resolution team determines an exceptional basis exists, in which case Visa allows an additional five Business Days in which to provide the provisional credit) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your Card Account within 10 Business Days (five Business Days for Visa Point-of Sale Signature unauthorized debit transactions, unless the dispute resolution team determines an exceptional basis exists, in which case Visa allows an additional five business days in which to provide the provisional credit) for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within 10 Business Days, (five Business Days for Visa Point-of Sale Signature unauthorized debit transactions) we may not credit your Card Account. For errors involving a new Card or Card Account (that is, an new Card Account for which the initial deposit or value load occurred within the last 30 days), POS transactions, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three Business Days after completing the investigation. If we decide that there was no error, we will send you a written explanation and debit your Card Account for the amount of the provisional credit. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call the Customer Service telephone number which is (833) 882-2628, write the Program Manager at P.O. Box 171 West Palm Beach, FL 33402 or email us at firstname.lastname@example.org.
If you believe your Physical Card, Access Codes, including your Card PIN has been lost or stolen, email the Program Manager at email@example.com, call the Program Manager at (833) 882-2628 or write to the Program Manager, Bambu Systems, LLC, at P.O. Box 171 West Palm Beach, FL 33402. You also should email us, call the number or write to the address shown here if you believe an electronic transfer has been made using the information from your Card, Card Account or Access Code including your Card PIN without your permission.
You agree to exercise reasonable control over the information related to your Card Account, including your Card, Access Codes, including Card PIN. Tell us AT ONCE if you believe your Physical Card, Access Codes, including Card PIN has been lost or stolen. Also, if your transaction history shows transfers that you did not make, including those made with your Card, Card Number or Account Number, or you believe an electronic transfer has been made without your permission, tell us at once. The best way to keep your losses down is by emailing the Program Manager at firstname.lastname@example.org, calling the Program Manager at (833) 882-2628 or writing to the Program Manager at P.O. Box 171 West Palm Beach, FL 33402. You could lose all of the money in your Card Account. If you tell us within two business days after you learn of the loss or theft of your Card, you can lose no more than $50.00 if someone used your Card without your permission. If you do NOT tell us within two business days after you learn of the loss or theft of your Card, and we can prove that we could have stopped someone from using your Card without your permission if you had told us, you could lose as much as $500.00. If you do not tell us within 60 days after the earlier of the date you electronically access your Card Account or the date we sent the FIRST written history on which the error appeared, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
Visa’s Zero Liability Policy. In addition to the limitations on liability described above, you will not be liable for unauthorized use that occurs after you notify us of the loss, theft or unauthorized use of your Card, Access Codes, including Card PIN. You also agree to cooperate completely with us in attempts to recover funds from unauthorized users and to assist in their prosecution. We may issue a replacement Card and Card PIN, but only after you have provided such proof and security or indemnification as we may require. In addition, you acknowledge that we may have to deactivate your Card and/or Card Account to prevent future losses. If you share your Card, Access Codes, including Card PIN with another person, use of your Card Account by that person may be considered as authorized. If you authorize another person to use your Card, Access Codes, including PIN, you agree that you will be liable for all transactions arising from use of the Card, Access Codes, including Card PIN by such person except as otherwise set forth in this Agreement. In all cases, our liability for an unauthorized transaction is limited to reimbursing you for the face amount of the unauthorized transaction and any corresponding fees, except as otherwise required by applicable law. A transaction is unauthorized if it is not initiated by you, you did not give permission to make the transaction and you do not benefit from the transaction in any way. Visa’s Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions outside the Visa and PLUS networks, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify us promptly of any unauthorized use.
Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card Account and Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. Except as set forth in the Arbitration Provision, if any provision of this Agreement is determined to be invalid or unenforceable under any rule, law or regulation of any governmental agency whether local, state or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. THIS AGREEMENT SHALL BE GOVERNED BY THE LAW OF THE STATE OF NEW YORK EXCEPT TO THE EXTENT PREEMPTED OR GOVERNED BY FEDERAL LAW.
We may amend or change the terms and conditions of this Agreement at any time. We will not apply any amendments to changes to the Arbitration Provision to any arbitration that is pending at the time of the amendment or change. You will be notified of any change in the manner provided by applicable law before the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. You may cancel your Physical Card by calling Customer Service at (833) 882-2628 or emailing at email@example.com. If you cancel your Card Account or Card, you may zero out your Card Account balance by using your Card Account or Card or before cancelling your Card Account of Card or request that we send you a check in the amount of your Card Account balance when you close your, which we will do without charge as set forth in the “Schedule of Fees and Charges (Schedule A)” attached to this Agreement. If your Card Account or Card is canceled by us when your Card Account has a balance, we will send you a check in the amount of your Card Account balance for no charge. In all events, any check we send will be sent to the address we have for you in our records. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement before termination.
From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law. We may use automated telephone dialing and electronic mail to provide communications and to contact you about transactions and other important information regarding this Agreement or your relationship with us. Telephone messages may be played by a machine automatically when the telephone is answered whether answered by you, someone else or a voicemail or answering machine. You authorize us to call any telephone number you have given us or you give to us in the future and to play prerecorded messages with information about the Agreement over the phone. You also give us permission to communicate such information to you by e-mail. You understand that, when you receive such calls or e-mails, you may incur a charge from the company that provides you with telecommunications, wireless and/or internet services. You agree that we will not be liable to you for any fees, inconvenience, annoyance, or loss of privacy in connection with such calls or e-mails. You understand that anyone with access to your telephone, answering machine or email account may listen to or read the messages, notwithstanding our efforts to communicate only with you. This authorization is part of our bargain concerning your use of the prepaid card subject to this Agreement and we do not intend it to be revocable. However, to the extent we are required by applicable law to allow you to revoke your consent to these automatic reminders, you may do so by calling Customer Service at (833) 882-2628, or by writing the Program Manager, Bambu Systems, LLC, at P.O. Box 171 West Palm Beach, FL 33402.
We are not responsible for the quality, safety, legality or any other aspect of any goods or services you purchase with your Card Account or Card. EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS AGREEMENT OR REQUIRED BY LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND TO YOU, WHETHER EXPRESS OR IMPLIED, REGARDING THE CARD ACCOUNT OR CARD, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
This Arbitration Provision sets forth the circumstances and procedures under which Claims (as defined below) shall be arbitrated instead of litigated in court upon the election of either party.
YOU MAY REJECT THIS ARBITRATION PROVISION BY SENDING US A WRITTEN NOTICE WHICH GIVES YOUR NAME, ADDRESS, EMAIL ADDRESS, AND EACH CARD OR CARD ACCOUNT NUMBER WITH A STATEMENT THAT YOU REJECT THE ARBITRATION PROVISION. THE REJECTION NOTICE MUST BE SENT BY CERTIFIED MAIL, RETURN RECEIPT REQUESTED, TO PROGRAM MANAGER, BAMBU SYSTEMS, LLC, AT P.O. BOX 171 WEST PALM BEACH, FL 33402, ATTN: ARBITRATION REJECTION NOTICE. A REJECTION NOTICE MUST BE SIGNED BY YOU AND RECEIVED BY US WITHIN 45 DAYS AFTER THE DATE THE DATE YOU RECEIVE THE FIRST CARD ISSUED UNDER THIS AGREEMENT. REJECTION OF ARBITRATION WILL NOT AFFECT ANY OTHER TERM OF THIS AGREEMENT.
(a) Definitions: As used in this Arbitration Provision, the term “Claim” means any claim, dispute or controversy between you and us, or between you and Bambu Systems, LLC as Program Manager for the MyBambu Prepaid Visa® Card or any of its agents, contractors or retailers, arising from or relating to the Card, Card Account or this Agreement as well as any related or prior agreement that you may have had with us or the relationships resulting from this Agreement or any of the foregoing. “Claim” includes claims of every kind and nature, including but not limited to initial claims, counterclaims, cross-claims and third-party claims, claims based upon contract, tort, fraud and other intentional torts, consumer rights, statutes, regulations, ordinances, common law and equity, and claims which arose before the date of this Agreement. The term “Claim” is to be given the broadest possible meaning that will be enforced and includes, by way of example and without limitation, any claim, dispute or controversy that arises from or relates to (i) your Card or Card Account; (ii) the amount of available funds on the Card Account; (iii) advertisements, promotions or oral or written statements related to the Card or Card Account, or goods or services purchased with the Card or the Card Account; (iv) the benefits and services related to the Card or the Card Account; (v) data breach or privacy claims arising from or relating directly or indirectly to our disclosure of any non-public personal information about you; (vi) collection of any debt and the manner of collection; and (vii) your enrollment for your Card. We shall not elect to use arbitration under the Arbitration Provision for any individual Claim that you properly file and pursue in a small claims court of your state or municipality so long as the Claim is individual and pending only in that court; any Claim that is appealed, transferred or removed from that court shall be subject to arbitration. Also, “Claim” does not include disputes about the validity, enforceability, coverage, or scope of this Arbitration Provision or any part thereof; all such disputes are for a court and not an arbitrator to decide. Notwithstanding the foregoing, the term “Claim” includes any dispute about the validity or enforceability of this Agreement as a whole; any such Claim is for the arbitrator, not a court, to decide. Even if all parties have opted to litigate a Claim in court, you or we may elect arbitration with respect to any Claim made by a new party or any Claim later asserted by a party in that or any related or unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to be asserted on a class, representative or multi-party basis). Nothing in that litigation shall constitute a waiver of any rights under this Arbitration Provision. As solely used in this Arbitration Provision, the terms “we” and “us” shall for all purposes mean the Bank, the Program Manager, wholly or majority owned subsidiaries, affiliates, licensees, predecessors, successors, and assigns; and all of their agents, employees, directors and representatives. In addition, “we” or “us” shall include any third party using or providing any product, service or benefit in connection with your Card or Card Account (including, but not limited to merchants who accept the Card, third parties who use or provide services, debt collectors and all of their agents, employees, directors and representatives) if, and only if, such third party is named as a co-party with us (or files a Claim with or against us) in connection with a Claim asserted by you. As solely used in this Arbitration Provision, the terms “you” or ”yours” shall mean all persons or entities approved by us to have and/or use a Card or Card Account, including but not limited to all persons or entities contractually obligated under any of the Agreements and all additional cardholders.
(b) Initiation of Arbitration Proceeding/Selection of Administrator: Any Claim shall be resolved, upon the election by you or us, by arbitration pursuant to this Arbitration Provision and the code of procedures of the national arbitration organization to which the Claim is referred in effect at the time the Claim is filed. Claims shall be referred to either Judicial Arbitration and Mediation Services (“JAMS”) or the American Arbitration Association (“AAA”), as selected by the party electing to use arbitration. If a selection by us of one of these organizations is unacceptable to you, you shall have the right within thirty (30) days after you receive notice of our election to select the other organization listed to serve as arbitrator administrator. For a copy of the procedures, to file a Claim or for other information about these organizations, contact them as follows: (i) JAMS at 1920 Main Street, Suite 300, Los Angeles, CA 92614; website at www.jamsadr.com; and (ii) AAA at 120 Broadway, Floor 21, New York, NY 10271; website at www.adr.org. If both JAMS and the AAA are unable to serve as administrator and we cannot agree on a replacement, a court with jurisdiction will appoint the administrator or arbitrator.
(c) Significance of Arbitration: IF ARBITRATION IS CHOSEN BY ANY PARTY WITH RESPECT TO A CLAIM, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR HAVE A JURY TRIAL ON THAT CLAIM, OR TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED FOR IN THE CODE OF PROCEDURES OF JAMS OR AAA, AS APPLICABLE (THE “CODE”). FURTHER, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. THE ARBITRATOR SHALL NOT CONDUCT A CLASS, PRIVATE ATTORNEY GENERAL OR OTHER REPRESENTATIVE ARBITRATION. THE ARBITRATOR SHALL NOT JOIN OR CONSOLIDATE CLAIMS EXCEPT AS SET FORTH BELOW. THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING. NOTE THAT OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
(d) Restrictions on Arbitration: If either party elects to resolve a Claim by arbitration, that Claim shall be arbitrated on an individual basis. There shall be no right or authority for any Claims to be arbitrated on a class action or private attorney general basis or on bases involving Claims brought in a purported representative capacity on behalf of the general public, other Cardholders or other persons similarly situated. The arbitrator’s authority to resolve Claims is limited to Claims between you and us alone, and the arbitrator’s authority to make awards is limited to you and us alone. Furthermore, Claims brought by you against us or by us against you may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed to in writing by all parties. This section of this Arbitration Provision is the “Class Action Waiver.” (Special procedures apply to Claims that seek public injunctive relief, as set forth below).
(e) Location of Arbitration/Payment of Fees: Any arbitration hearing that you attend shall take place in the federal judicial district of your residence. At your written request, we will consider in good faith making a temporary advance of all or part of the filing, administrative and/or hearing fees for any individual Claim you initiate as to which you or we seek arbitration. At the conclusion of the arbitration (or any appeal thereof), the arbitrator (or panel) will decide who will ultimately be responsible for paying the filing, administrative and/or hearing fees in connection with the arbitration (or appeal). If and to the extent you incur filing, administrative and/or hearing fees in arbitration, including for any appeal, exceeding the amount they would have been if the Claim had been brought in the state or federal court which is closest to your billing address and would have had jurisdiction over the Claim, we will reimburse you to that extent unless the arbitrator (or panel) determines that the fees were incurred without any substantial justification.
(f) Arbitration Procedures: This Arbitration Provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended (the “FAA”). The arbitration shall be governed by the applicable Code, except that this Arbitration Provision shall control if it is inconsistent with the applicable Code or with other provisions of this Agreement. The arbitrator will be selected under the administrator’s rules, except that the arbitrator must be a lawyer with experience in the subject matter of the Claim or a retired judge, unless you and we agree otherwise in writing.
The arbitrator shall apply the applicable substantive law, consistent with the FAA, that would apply if an individual matter had been brought in court. The arbitrator may award any damages or other relief of remedies that would apply under applicable law to an individual action brought in court, including, without limitation, punitive damages (which shall be governed by the Constitutional standards employed by the courts) and injunctive, equitable, and declaratory relief (but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim). The arbitrator will have the authority to award fees and costs of attorneys, witnesses and experts to the extent permitted by the administrator’s rules or applicable law. The arbitrator shall apply applicable statutes of limitations and shall honor claims of privilege recognized at law and, at the timely request of either party, shall provide a brief written explanation of the basis for the decision. In conducting the arbitration proceeding, the arbitrator shall not apply the Federal or any state rules of civil procedure or rules of evidence. Either party may submit a request to the arbitrator to expand the scope of discovery allowable under the applicable Code. The party submitting such a request must provide a copy to the other party, who may submit objections to the arbitrator with a copy of the objections provided to the request party, within 15 days of receiving the requesting party’s notice. The granting or denial of such request will be in the sole discretion of the arbitrator who shall notify the parties of his/her decision within 20 days of the objecting party’s submission. The arbitrator shall take reasonable steps to preserve the privacy of individuals, and of business matters. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The arbitrator’s decision will be final and binding, except for any right of appeal provided by the FAA. However, if the amount in controversy exceeds, $50,000, any party can appeal that award to a three-arbitrator panel administered by the same arbitration organization, which shall consider anew any aspect of the initial award objected to by the appealing party. The appealing party shall have 30 days from the date of entry of the written arbitration award to notify the arbitration organization that it is exercising the right of appeal. The appeal shall be filed with the arbitration organization in the form of a dated writing. The arbitration organization will then notify the other party that the award has been appealed. The arbitration organization will appoint a three-arbitrator panel which will conduct arbitration pursuant to its Code and issue its decision within 120 days of the date of the appellant’s written notice. The decision of the panel shall be by majority vote and shall be final and binding except for any appeal rights under the FAA.
(g) No Preclusive Effect: No arbitration award involving the parties will have any preclusive effect as to issues or claims in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration award in prior disputes involving other parties have preclusive effect in an arbitration between the parties to this Arbitration Provision.
(h) Continuation and Severance: This Arbitration Provision shall survive cancellation, suspension, revocation or termination of your Card, Card Account or this Agreement as well as voluntary payment of the debt in full by you, any legal proceeding by us to collect a debt owed by you, and any bankruptcy by you or us. If any portion of this Arbitration Provision is held to be invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Provision, the Agreement or any prior agreement you may have had with us, each of which shall be enforceable regardless of such invalidity except that: (A) If the Class Action Waiver is declared unenforceable in a proceeding between you and us with respect to a Claim that does not seek public injunctive relief, and that determination becomes final after all appeals have been exhausted, this entire Arbitration Provision (except for this sentence) shall be null and void in such proceeding; and (B) If a claim is brought seeking public injunctive relief and a court determines that the restrictions in the Class Action Waiver and/or elsewhere in this Arbitration Provision prohibiting the arbitrator from awarding relief on behalf of third parties are unenforceable with respect to such Claim, and that determination becomes final after all appeals have been exhausted, the Claim for public injunctive relief will be determined in court and any individual Claims seeking monetary relief will be arbitrated. In such a case the parties will request that the court stay the Claim for public injunctive relief until the arbitration award pertaining to individual relief has been entered in court. In no event will a Claim for class-wide or public injunctive relief be arbitrated.
The following E-Communication Disclosure (“Disclosure”) applies to any and all communications or disclosures that we are legally required to provide to you in writing in connection with your Card Account and any related products and services (“Communications”), to the extent you have consented to receiving such Communications electronically and failure to consent will result in a declined application for a MyBambu Prepaid Visa Card, except as provided below.
(a) Scope of Communications to Be Provided in Electronic Form. When you use a product or service to which this Disclosure applies, you agree that we may provide you with any Communications in electronic format, and that we may discontinue sending paper Communications to you, unless and until you withdraw your consent as described below. Your consent to receive electronic Communications includes, but is not limited to:
- All legal and regulatory disclosures and communications associated with your Card Account and any related products or services
- Your Agreement and any notices about a change in terms to it
- All disclosures, notices and other communications regarding transactions you make through your Mobile App
- Disclosures, agreements, notices and other information related to the opening or initiation of a Card Account, product or service including, but not limited to, your Agreement, fee schedules or other disclosures or notices that may be required by the Electronic Fund Transfer Act, the Gramm Leach Bliley Act or other applicable federal or state laws and regulations
- Periodic, annual, monthly or other statements, disclosures and notices relating to the maintenance or operation of your Card Account, any product or service including, but not limited to, Card Account information, Card Account activity, Card Account inactivity, payments made or due, or other statements, disclosures or notices that may be required by the Electronic Fund Transfer Act, the Gramm Leach Bliley Act or other applicable federal or state laws and regulations
- Any notice or disclosure regarding your Card Account, product or service fee
- Any notice of the addition of new terms and conditions or the deletion or amendment of existing terms and conditions applicable to Card Account, products or services you obtain from us
- Privacy policies and notices
- Error resolution policies and notices
- Responses to claims filed in connection with your Card Account
- Notices regarding insufficient funds or negative balances
(b) Method of Providing Communications to You in Electronic Form. All Communications that we provide to you in electronic form will be provided either (1) via an email notice we send to you at the time the information is available, or (2) by posting such Communications in the Mobile App, or (3) via optional text messages (SMS). Once you provide your mobile phone number and download the Mobile App to your mobile phone, we will send you important notices to the mobile number you have provided to the Mobile App. In addition, if you provide your mobile phone number and download the Mobile App, you expressly consent to receive text messages relating to your Card Account at that number and device. Third-party data and message fees may apply.
(c) How to Withdraw Consent. You may withdraw your consent to receive Communications in electronic form at any time by emailing the Program Manager at firstname.lastname@example.org, calling Customer Service at (833) 882-2628 or writing to the Program Manager at P.O. Box 171 West Palm Beach, FL 33402. If you do withdraw your consent, we will close your Card Account, except where prohibited by law. We will not impose any fee to process the withdrawal of your consent to receive electronic Communications. Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your request for withdrawal. In the meantime, you will continue to receive Communications in electronic form. If you withdraw your consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected.
How to Update Your Records. If you change your mobile phone number or text message address, you must promptly provide and verify your new mobile device number or text message address. It is your responsibility to provide the Program Manager with your true, accurate and complete email address (if you have elected to receive email messages from us), your contact information and other information related to this Disclosure and your Card Account, and to maintain and update promptly any changes in this information. You can update information (such as your email address) through the Mobile App or by calling Customer Service at (833)882-2628.
(d) Hardware and Software Requirements. In order to access, view and retain Communications that we make available to you electronically, you must have:
- A smartphone that runs on Apple iOS version 5Se or later or Google Android version 6 or higher;
- Internet access to your smartphone using a cellular data package or WiFi;
- An e-mail account with an Internet service provider and e-mail software available on your mobile phone;
- Sufficient electronic storage in the smartphone to install the mobile application
(e) Requesting Paper Copies. We will not send you a paper copy of any Communication unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic Communication by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, call the number on the back of your Card, (833) 882-2628; email the Program Manager at email@example.com, or write to the Program Manager at P.O. Box 171 West Palm Beach, FL 33402.
(f) Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.
Your use of the mobile phone may be subject to separate agreements you may enter into with your mobile device operating system provider (e.g., Apple, Google or Microsoft®), your mobile device manufacturer (e.g., Apple, Samsung®), your mobile service carrier (e.g., AT&T® or Verizon®). You agree to comply with all applicable third-party terms of agreement when using the Mobile App. We are not a party to those agreements and have no responsibility for the products and services provided by third parties.
Any translations of this Agreement that may be provided are for your convenience only and may not accurately reflect the original English meaning. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English. In the event of any conflict between the English version and the non-English version, the English version will control.
WHAT DOES METROPOLITAN COMMERCIAL BANK DO WITH YOUR PERSONAL INFORMATION?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
§ Social Security number § Account transactions
§ Account balances § Checking account information
§ Transaction history § Wire transfer instructions
When you are no longer our customer, we continue to share your information as described in this notice.
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Metropolitan Commercial Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does Metropolitan Commercial Bank share?
Can you limit this sharing?
For our everyday business purposes –
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
For our marketing purposes –
to offer our products and services to you
For joint marketing with other financial companies
For our affiliates’ everyday business purposes –
Information about your transactions and experiences
We don’t share
For our affiliates’ everyday business purposes –
Information about your creditworthiness
We don’t share
For nonaffiliates to market to you
We don’t share
Call 1-866-363-8226 or go to www.mcbankny.com
What we do
How does Metropolitan Commercial Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Metropolitan Commercial Bank collect my personal information?
We collect your personal information, for example, when you
§ Open an account or give us your contact information
§ Apply for financing or show your driver’s license
§ Provide account information
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
§ sharing for affiliates’ everyday business purposes – information about your creditworthiness
§ affiliates from using your information to market to you
§ sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Companies related by common ownership or control. They can be financial and nonfinancial companies.
§ Metropolitan Commercial Bank does not share with our affiliates.
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
§ Metropolitan Commercial Bank does not share with nonaffiliates so they can market to you.
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
§ Our joint marketing partners include credit card account companies.
Other important information
For Alaska, Illinois, Maryland, and North Dakota Customers. We will not share personal information with nonaffiliates either for them to market to you or for joint marketing without your authorization.
For Massachusetts, Mississippi, and New Jersey Customers. We will not share personal information from deposit or share relationships with nonaffiliates either for them to market to you or for joint marketing without your authorization.
For Vermont Customers.
· We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you other than as permitted by Vermont law, unless you authorize us to make those disclosures.
· Additional information concerning our privacy policies can be found at www.mcbankny.com or call 1-866-363-8226.
Schedule of All Fees and Charges for the MyBambu Prepaid Visa® Card:
MYBAMBU PREPAID VISA® CARD
List of all fees for the Account and Prepaid Visa® Card
Card Account opening including a Virtual Card
Physical card purchase
Monthly fee: Account and Virtual Card
This is our fee. Third party fees may apply.
Fees up to $3.95 may be collected by InComm and participating retailers may apply when reloading cash to your Card Account at InComm participating retail reload locations. This fee is subject to change. This fee is not deducted from your Card Account and will not be reflected in any transaction histories. Participating retailers and their locations may be found on the Mobile App. Our fee is $0.00.
Bank transfer to Account by an ACH deposit
Debit card transfer to Account
Per Card POS purchase with PIN
Per Card POS purchase with signature
Bill Payment Transaction Fee
This is the total of our fee. Regular bill pay transactions will be completed within 3 Business Days.
ATM withdrawal or declines using your Physical Card (in-network)
“In-network” refers to the locations with the Visa®, Interlink®, Plus®, or Maestro® acceptance marks.. Locations can be found at https://www.visa.com/locator/atm and https://www.mastercard.ie/en-ie/personal/get-support/find-nearest-atm.html.
ATM withdrawal using your Physical Card (out-of-network)
Our fee is $0.00. “Out-of-network” refers to the ATMs outside the Visa®, Interlink®, Plus®, or Maestro® networks. This fee may be higher or subject to change. You may be charged a fee by the ATM operator, even if you do not complete a transaction.
Cash back at point of sale using your Physical Card
Customer service (live agent or automated)
ATM balance inquiry (in-network)
“In-network” refers to the locations with the Visa®, Interlink®, Plus®, or Maestro® acceptance marks.. Locations can be found at https://www.visa.com/locator/atm and https://www.mastercard.ie/en-ie/personal/get-support/find-nearest-atm.html.
ATM balance inquiry (out-of-network)
Our fee is $0.00. “Out-of-network” refers to the ATMs outside the Visa®, Interlink®, Plus®, or Maestro® networks. This fee may be higher or subject to change.
Account balance and transaction history inquiry
There is no fee for accessing Account information on the Mobile App.
You may be charged a fee by the carrier.
Using your Account outside the U.S.
International Card transaction
The fee is calculated on the U.S. dollar value of each transaction. This is the Visa fee.
International ATM withdrawal using your Physical Card
This is our fee. You may also be charged a fee by the ATM operator, even if you do not complete a transaction.
International ATM balance inquiry using your Physical Card
This is our fee. You may also be charged a fee by the ATM operator.
Currency conversion fee for international bill payments
This is our fee if the bill payment is not in U.S. dollars; however, our third-party service providers may charge a fee for the currency conversion. We will display a local currency payment based on an exchange rate that the third-party service providers determine.
Currency conversion fee for international cash transfer for pick up at selected retail or bank locations.
Up to 3%
The fee for currency conversion is a U.S. dollar amount of each transaction if the transaction is not in U.S. dollars, and will vary but will not exceed 3%. This is our fee and may include a fee for third-party providers that provide this service.
Currency conversion fee for international transfers of cash to an international bank account
Up to 3%
The fee for currency conversion is a U.S. dollar amount of each transaction if the transaction is not in U.S. dollars, and will vary but will not exceed 3%. This is our fee and may include a fee for third-party providers that provide this service.
International bill payment transaction fee
This is our fee and includes a fee for our third-party providers that provide this service. A list of the billers can be found on the Mobile App.
Fee for an international cash transfer for pick up at selected retail or bank locations
up to $5.50
This is our fee and includes a fee for third-party providers that provide this service. A list of the cash pick up locations can be found on the Mobile App.
Fee for an international transfer of cash to an international bank account
up to $0.85
This is our fee and includes a fee for third-party providers that provide this service. You may be charged a fee by the receiving bank. A list of the participating banks can be found on the Mobile App.
Person to person transfers between Mobile App users
You will be charged this fee each month beginning in the 13th month after you have not completed an Account deposit or withdrawal transaction or used your Card for 12 months and will be charged until there is activity in your Account or on your Card.
Cancelling or closing the Card or closing the Account
Physical Card replacement
Expedited replacement Card
Paper Account cancellation check to you for your Account balance when you cancel your Account
This fee is for a check we write to you if you decide to cancel your Account, you have an Account balance and you request that we send you a paper check. The check delivery may take up to 5 Business Days. There is no fee for a paper Account cancellation check if we or you decide to close your Account.
ACH Originated Return fee
ACH Return fee
Register your card for FDIC insurance eligibility and other protections. Your funds will be held at or transferred to Metropolitan Commercial Bank, an FDIC-insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event Metropolitan Commercial Bank fails, if specific deposit insurance requirements are met and your card is registered. See fdic.gov/deposit/deposits/prepaid.html for details.
No overdraft/credit feature.
Contact Bambu, Bambu Systems, LLC, the Program Manager, by using your Mobile App, by calling (833) 882-2628 or by mail to the Program Manager at P.O. Box 171 West Palm Beach, FL 33402.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
If you have a complaint about your Account, call the Consumer Financial Protection Bureau at 855-411-2372 or visit cfpb.gov/complaint.