You have access to your account, no matter where you live in the US. However, if you do move, please remember to update your address in the Bambu app. Some online merchants check the billing address associated with your card to make sure the card is valid and your transaction could be declined if you haven’t updated your address with Bambu.
Currently, we offer electronic monthly statements delivered in the Bambu Mobile App which you can print out or email as needed. If you require a paper statement, you may request one at no cost by calling Bambu customer service at 833-882-2628 or by submitting a written request to Bambu Customer Service, P.O. Box 2141, Cranberry Township, PA 16066
1. Tap the menu button on the Bambu mobile app homepage (the three green lines in the top, left corner) 2. Tap on your name or your photo at the top of the menu. 3. Select “Bank Accounts” and then tap the green plus sign. 4. Enter your bank’s routing number & account number. 5.Bambu will send two small deposits (both less than $.50) to that bank account within 24 hours. You then will enter those two deposit amounts in the Bambu mobile app to verify the account.
Your deposits are FDIC-insured through Metropolitan Commercial Bank, Member FDIC. The FDIC provides insurance coverage for deposit accounts up to $250,000. Your account is limited to a balance of $9,999 and must be a single account. Read more
Signing up for an account is easy. Depending on what mobile device you use, please visit and download the Bambu Mobile App directly from one of the major app stores: download here
Mybambu is committed to providing valuable services at the low costs. However, there are some fees associated with using your account. A complete listing of those fees is available at Accountholder Agreement.
First, make sure you’ve entered the correct mobile number or email address. If the phone number is incorrect, select “Change Phone Number” at the bottom of the screen and re-enter the correct number. Emails & text messages may experience delays in delivery. Wait a few minutes & select “Resend Code”, if you still haven’t received the code after multiple attempts.
Your account information, including your current account balance and your recent transactions is available in the Bambu mobile app 24 hours a day, 7 days a week. Your balance is displayed in the upper right corner of the Bambu mobile app home screen, and your transaction history can be viewed by tapping the “History” tab on the app home screen. You can also access account information by calling Customer Service at 833-882-2628.
The daily limit is $500.00 dollars. We may limit the amount of any individual ATM withdrawal Merchants, banks and ATM operators may impose additional withdrawal limits. For additional information on fees, please see the Accountholder Agreement.
It is important that you report an ATM cash error immediately. If the ATM provided a receipt, keep it as it contains important location information. If you did not receive a receipt, make sure that you record the exact date, time, location and if more than one ATM at that location, the ID number of the ATM. Then call Bambu Customer Service at (833)883-2628 and we’ll work with the ATM owner to investigate the error.
Bambu’s fee is $2.00. You may also be charged a fee by the ATM operator, even if you do not complete a transaction. For additional information on fees, please see the Accountholder Agreement.
To pay a US bill, tap the Pay Bill tile on the Bambu mobile app home screen, then tap the Find Billers icon. Enter in the biller’s name and the account number for the bill. Once the biller has been found, you’ll enter in the amount of your payment and hit Submit. If your biller is outside the US, tap the Pay International Bill tile on the mobile app home screen, then tap “Find Billers,” select the country in which the biller is based, and then scroll to find your biller. Once your biller has been found, you’ll be prompted to enter in the account number associated with the bill and the amount you wish to pay.
The Confirmation Number is a unique identifier that is automatically assigned to each payment you make online using “Bill Pay”. The confirmation number does not indicate whether the biller has received the payment. If you have a problem with a payment, please use the Confirmation Number to refer to the payment when you email us at email@example.com or call us at (833)882-2628. In addition, the Confirmation Number is automatically included with any payment inquiry.
You can pay almost any company or individual in the US and in Latin America. Search for a US biller by tapping the Pay Bill tile on the Bambu mobile app home screen, then tap the Find Billers icon. If your biller is outside the US, tap the Pay International Bill tile on mobile app home screen, then tap “Find Billers,” select the country in which the biller is based, and then scroll to find your biller.
Bambu does not charge a fee for paying a bill with a plastic or digital Bambu Visa card. However, the biller may assess a convenience fee for accepting a card payment. For more information on fees, please see the Accountholder Agreement.
There is a $1.00 fee for each US bill payment you make. For more information about fees, please see the Accountholder Agreement.
There is a $2.00 fee for each bill payment to a biller outside the US. For more information about fees, please see the Accountholder Agreement.
You may make a US bill payment for up to $2,000 or an international bill payment up to $500.For more information about fees, restrictions and limits, please see the Accountholder Agreement.
I paid a bill using bill pay and the payee claims they never received the payment. What should I do?
Not receiving credit does not necessarily mean the biller has not received the payment. Some billers cannot process third party originated bill payments quickly. You need to allow for sufficient time for your Payee to receive and process your payment. If you receive a late notice, call the Payee directly to ensure your payment and late notice did not -get lost in the mail. If your Payee still has not posted the payment to your account, please email us at firstname.lastname@example.org or call us at (833)882-2628. A Bambu Visa 3rd payment would be credited faster if your biller accepts card payments.
In general, you do not have the right to stop payment on any purchase transaction originated by use of your card, other than as provided in the Accountholder Agreement.
Bambu’s card fee is 3% of the dollar amount for each transaction. Visa may charge an additional fee. For additional information on fees, please see the Accountholder Agreement.
Please make sure you: 1. Have activated your card. 2. Have enough funds in your account to cover the purchase amount. Please remember that some merchants will temporarily hold more than the amount of the purchase price. 3. Are entering the correct Card PIN for PIN debit transactions. 4. Have checked your account status to ensure it’s not on hold or suspended due to possible fraud activity. If you still have questions about a transaction decline, please contact us via the Bambu Chat option (found in the green message button at the bottom of the Bambu mobile app), call us at (833)882-2628 or email us at email@example.com.
Gas stations, hotels and car rental agencies frequently preauthorize a transaction, which means they place a hold in advance on a certain amount of money in your account until the final amount owed is determined. Here are some common situations when an authorization hold may apply: i. Gas Stations. For pay-at-the-pump fuel transactions, a temporary authorization hold of up to $100 or more may be placed on your card before you pump gas so that the cost of the gas you actually pump is covered. Typically, within three days, the transaction will settle for only the actual amount of the gas purchased, but until then the entire amount remains on hold. Note: you can avoid the authorization hold by paying inside the station at the cashier instead of paying at the pump. ii. Car Rentals. You can use your card at car rental agencies that accept prepaid cards. However, they usually require a deposit of 15 percent more than the cost of renting the car. The rental agency will place a hold on the account for that additional amount of money which could last for a couple of weeks. We suggest that you call the car rental agency in advance of your rental to inquire about their prepaid card payment policies and their standard deposits. iii. Hotel Stays. You can use your card at hotels that accept prepaid cards to make a room reservation. However, you should expect the hotel to place a hold on your card. The hold will typically cover the hotel room rate plus an additional 15 percent. The funds will be held until the hotel settles the transaction, which is usually the day of your checkout. However, in some cases the hold could take several days to be released. We suggest that you call the hotel in advance to inquire as to their prepaid card payment policies and their typical authorization hold timeframe.
There are instances where a merchant preauthorizes a transaction and then later sends in the actual amount of the final transaction. When that happens, the initial preauthorized transaction should be overwritten by the final transaction. In some cases, however, the initial transaction is not immediately overwritten. If you feel that you have been double-charged in error, please contact Bambu customer service at 833-882-2682
If you believe there has been an error please contact us via chat, call us at (833)882-2628 or email us at firstname.lastname@example.org.
For a limited time only, Bambu will waive its usual fee and offer this service for at no cost. For additional information on fees, please see the Accountholder Agreement.
You can easily report your lost card by selecting the option “Report Lost or Stolen” in the Bambu Card section of the mobile app or by calling customer service at 833-882-2628. Fees may apply; see the Accountholder Agreement.
If your account is in good standing, you should automatically receive a new card about a month before your card expires. If you do not receive an automatic reissue, you can request a new card in the Bambu Mobile App by selecting the “Request Replacement Card” option in the Bambu Card section of the mobile app. If you have any questions, use our Chat messaging option (found in the green message button at the bottom of the Bambu mobile app), email us at email@example.com or call us at (833)882-2628 to get you a new card right away!
Tap the option “Replacement Card” in the Bambu Card section of the Bambu mobile app. Fees may apply; see the Accountholder Agreement.
· PAYABLE: It means that the transactions have been transmitted to the Payer and is ready to be collected
· IN PROCESS: Transactions is under a validation process of two different types:
Transactions submitted to bank account, takes 35 Minutes to be completed. During this time, the status will be IN PROCESS
Transactions submitted to Cash pick up takes 35 Minutes to be completed. During this time, the status will be IN PROCESS
Validations Process: Transaction is under validation Process. If necessary, customer will be contacted by UniTeller to validate additional information.
· PAID: Funds already collected by Beneficiary ( Or deposit in case of account credit)
· CANCELLED: Transactions terminated. No refund processes
· REFUND: Refund process for a cancelled transaction in process
· VOID: Cancelled and No funds were extracted
If you recently got married or divorced or you’ve legally changed your name and want to change in the name associated with your Bambu account, please email us at firstname.lastname@example.org or call us at (833)882-2628. You will need to send us proof by providing a approved version of an ID or an official government document showing your new name. These documents include a Social Security Card, a state ID or Driver’s License, or a current, unexpired passport.