FAQs Archive

What should I do if I believe my card is lost or stolen, or if I notice unauthorized transfers or transactions on my account?

If you believe your card is lost or stolen, please select the “Report Card Lost or Stolen” option in the “MyBambu Card” section of the mobile app and follow the outlined process. You can also call us at (833) 882-2628, email us at [email protected] or write to Bambu Systems, LLC, at P.O. Box 171 West […]

I withdrew money from an ATM and did not receive the full amount. What should I do?

It is important to report an ATM cash error immediately. If the ATM provided a receipt, keep it as it contains important location information. If you did not receive a receipt, make sure to record the exact date, time, ATM location, and, if more than one ATM at that location, the ID number of the […]

Does MyBambu offer a chip-enabled or EMV Debit Card?

Yes, MyBambu does offer this feature.

Why did I get this card – who sent it to me?

We sent you this card at your request. If you didn’t order this card, please email us at [email protected] or call us at (833)882-2628.

I received my physical card. How do I activate the card?

Once you receive the Physical Card, you can activate it in our app and set up your Card PIN code. Tap the MyBambu Card tile on the Mobile App homepage, then select “Activate my Card.”

Should I throw away my receipts after I complete a transaction?

Please keep your receipts. You should receive or request a receipt at the time you make a transaction or obtain cash using your card. Retain your receipts to verify your transactions. You can also access your transaction history on the MyBambu Mobile App home screen by selecting the History tab.