Instant digital VISA® debit card. Receive your Physical card at your doorstep in a few days

We apologize for any inconvenience you’re facing. There could be various reasons for this issue. Please follow these steps to address it:

1. First, try changing your PIN Code within the MyBambu Mobile App. You can do this by tapping on the MyBambu Card tile on the mobile app’s home screen and selecting “Change PIN.”

2. If changing the PIN within the app doesn’t resolve the problem, please reach out to us for assistance. You have several options:

• Use our Chat messaging option (located in the green message button at the bottom of the Bambu mobile app).
• Call us at (833) 882-2628.
• Email us at [email protected].

Our team will assist you in resolving the issue with your MyBambu Visa® Debit Card PIN.

If your account is in good standing, you should automatically receive a new card approximately one month before your current card expires. However, if you do not receive an automatic reissue, follow these steps to request a replacement card:

1. Open the MyBambu Mobile App.
2. Navigate to the “MyBambu Card” section within the app.
3. Select the “Request Replacement Card” option.

If you have any questions or need further assistance, you can reach out to us through various channels:

• Use our Chat messaging option, which is accessible through the green message button at the bottom of the Bambu mobile app.
• Send an email to [email protected].
• Call us at (833) 882-2628, and we will promptly assist you in obtaining a new card.

Resetting your Card PIN is easy and convenient. Follow these steps to reset your Card PIN:

1. Open the Bambu mobile app.
2. Go to the “MyBambu Card” section within the app.
3. Utilize the “Change Card PIN” feature.

By following these steps in the app, your PIN will be immediately reset, ensuring the security of your MyBambu Visa® Debit Card.

If your card was declined despite having enough funds in your account, please make sure to:

1. Confirm that your card has been activated.
2. Ensure that you have enough funds in your account to cover the purchase amount. Keep in mind that some merchants may place a temporary hold on more funds than the actual purchase price.

Verifying these two factors can help resolve the issue if your card is declined. If you continue to experience difficulties, please feel free to reach out to our customer support for further assistance. You can reach out to us through various channels:

• Use our Chat messaging option, which is accessible through the green message button at the bottom of the Bambu mobile app.
• Send an email to [email protected].
• Call us at (833) 882-2628

If your card is not working, please follow these steps:

1. If you haven’t used your card yet, ensure that it has been activated. Activation is often required before you can use the card for transactions.
2. If the problem persists after activation, please reach out to us for assistance. You can contact us through the MyBambu mobile app:
   • Open the app and go to the “Profile” section.
   • Click on “Contact Us.”
   • You’ll have the option to either “Email Us” or “Call Us” by tapping the respective message button located at the bottom of the screen.
     *You can also send an email to [email protected] or call us at (833) 882-2628.

Our team is here to help you get your card working smoothly again, so don’t hesitate to contact us if you encounter any issues.