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Having concerns about a merchant charge to your debit or credit card? See a charge you don't recognize, and you think it may be fraudulent?

Quick and Easy Steps to Address your Concerns:

STEP 1: Review the Charge Details:

You can review transaction details on your account such as the merchant's name, phone number and your past activity with the merchant (if applicable).

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STEP 2: Contact the Merchant:

Merchants can resolve charge errors within a few days, where it can sometimes take MyBambu weeks to resolve. Keep track of the date you contact them, who you speak with, and their response. We may ask for these details if you decide to open a dispute later.

STEP 3: Still not resolved? MyBambu’s got you!:

If you have already contacted the merchant and reviewed the charges on your account but are still unable to resolve the issue, the next step is to get in touch with MyBambu.

Call Us: You can Reach our Customer Care team at 561-337-1494.

Our team is here to help ensure your concerns are addressed promptly and efficiently!

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Merchant Error Charges vs. Unrecognized (Fraudulent) Charges

Merchant Errors 

A Merchant Error refers to a transaction you recognize but believe to be incorrect. Common examples include:

  • Canceled Recurring Transactions or Subscriptions: Charges for a recurring service or trial subscription you previously canceled.
  • Undelivered or Delayed Goods/Services: You were charged for a product or service you never received or that was delivered late.
  • Uncredited Returns or Cancellations: A one-time purchase you returned or canceled but have not received the corresponding refund.
  • Overcharges: A charge that exceeds the amount listed on your receipt.
  • Dissatisfaction with Goods/Services: Receiving a product or service that does not meet your expectations or advertised standards.
  • Duplicate or Incorrect Amount Charged: Your card was charged despite paying with cash, another card, or the same card being charged multiple times for the same transaction.
  • Incorrect amount dispensed by the ATM: The ATM doesn’t dispense the cash you requested, dispenses the wrong amount, or charges your account even though no money was given.

Unrecognized (Fraudulent) Charges

An unrecognized (fraudulent) charge is a transaction that you did not make and was not made by anyone you authorized to use your MyBambu account. Here’s how to identify and handle it:

  • Confirm the Charge Wasn’t Authorized
  • Verify that neither you nor anyone authorized to use your card made the transaction.
  • Review the Transaction Details: Some merchants use different names or addresses for billing purposes. For example, the charge may show the merchant’s headquarters location instead of the store where you made the purchase.
  • Report Potential Fraud: If you still don’t recognize the charge and suspect it’s fraudulent, contact us at 1-833-882-2628 or 561-337-1494.
  • Lost or Stolen Card: If your card is lost, stolen, or you believe someone used your account without permission, call us immediately at 1-833-882-2628 or 561-337-1494.
  • Act quickly to protect your account and resolve any unauthorized charges.

Scams

What are scams?

While scams come in many forms, their goal is always the same: to steal your money or personal information.

Scammers employ increasingly sophisticated tactics that make it difficult to reverse or cancel fraudulent transactions. Once you’ve sent money to a scammer, getting it back is often impossible. Even worse, if you knowingly participate in a scam, you could face serious legal consequences, including hefty fines and criminal charges.

Digital Payment Apps: Money transfer apps allow you to send money without needing the recipient’s bank account details. These services work much like sending cash, meaning transactions are often untraceable and final.

Scammers may also attempt to steal your login information, tricking you into revealing access codes so they can sign into your account without your knowledge. Never share your access code, whether it’s to verify an account, request a refund, or for any other reason. 

Be cautious of scammers posing as bank representatives who may urge you to transfer money to another account to “protect” your money. Remember, legitimate institutions will never ask you to transfer money to yourself or to anyone else for security purposes. 

Stay alert and always verify the legitimacy of payment requests before acting. 

Watch for warning signs, such as: Too-good-to-be-true offers: If something seems too good to be true, it probably is. 

Unexpected messages: Be cautious of calls, texts, social media posts, or emails asking for money, account info, or access to your device.  

 Don’t send money to strangers: Never send money or share account details with someone you don’t know or a company you can’t verify.  

 Impersonators: Scammers may pretend to be tech support, government officials, or even MyBambu. Don’t hesitate to end the conversation and take time to check if it’s legitimate.  

Avoid payment scams: Double-check payment details: Before using money transfer services, make sure you’re sending money to the correct person. If you send money to a scammer, you may not be able to get it back. (Remember: these types of services are only to be used for money transfer service itself, not to purchase goods or services.)  

Avoid refund scams: Don’t send money back to someone who overpaid you for goods or services. It’s likely a scam.  

Protect your devices: Don’t let anyone else use your phone or computer. Add extra security to your banking and payment apps. 

Common Questions

MyBambu Card

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Will I need to use a Card PIN for my plastic MyBambu Visa® Debit Card ?

Yes, you will need to generate a 4-digit Card PIN for your plastic MyBambu Visa® Debit Card during the card activation process in the MyBambu Mobile App. You will need a PIN to obtain cash at an ATM or to make a PIN purchase. You should not write or keep your Password with your phone or PIN with your Card.

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Is there a fee for a balance inquiry at an International ATM location using my plastic MyBambu Visa Card?

MyBambu does not charge a fee for checking your balance at an international ATM location using your plastic MyBambu Visa® Debit Card. Please note that the ATM operator may charge you a fee. For more information about fees, you can refer to our Deposit Account and Cardholder Agreement.

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I want to send money within the US to an external bank account. Are there any fees associated with this type of transaction?

There are no fees charged by MyBambu for sending money within the US to external bank accounts. However, please be aware that the receiving bank may charge a fee on their end. For a comprehensive overview of fees, we recommend reviewing our Deposit Account and Cardholder Agreement. This document provides detailed information on fees and other important terms and conditions.

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How do I add my card to Google/Samsung pay wallet?

To add your card to Google Pay or Samsung Pay wallet, follow these steps:

  1. Open Google Pay (for Google Pay) or Samsung Pay (for Samsung Pay).
  2. Tap the “+” icon.
  3. Choose the card type you want to add.
  4. Enter your card details.
  5. Verification: Google Pay or Samsung Pay will contact your bank or card issuer to verify the card. This may involve receiving a one-time code via SMS or a phone call for verification. Follow the on-screen prompts to complete this step.
  6. Agree to the terms and conditions.
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Can I use my digital MyBambu Visa® Debit Card anywhere?

Your MyBambu digital Visa® Debit Card can be used for online purchases at any merchant that accepts Visa cards. Additionally, you have the option to add your digital card to your digital wallet for making payments at physical stores.

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MyBambu is not a bank. The MyBambu deposit account and MyBambu Visa® Debit Card are issued by Community Federal Savings Bank, Member FDIC. Not all financial services available through MyBambu are offered by Community Federal Savings Bank, refer to each service’s agreement and/or terms and conditions for further information.

BY USING THIS CARD, YOU AGREE TO THE TERMS AND CONDITIONS OF THE MYBAMBU DEPOSIT ACCOUNT AND CARDHOLDER AGREEMENT AND FEE SCHEDULE, IF ANY. The MyBambu Visa® Debit Card is issued by Community Federal Savings Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. This card can be used everywhere Visa® debit cards are accepted.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

1. Register and open a MyBambu account using your country’s issued ID; we do not check your immigration status.

2. No monthly Fee, No Overdrafts, No minimum Balance. An inactivity fee may apply after 12 months.

3. Extra fees, such as, transfer fees, intermediary bank or foreign exchange charges, may apply.

4. Offer valid only when your referred friend opens a new MyBambu account and is verified.

5. The Visa® Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit http://www.visa.com/security.

6. International money transfers are not offered by Community Federal Savings Bank. From time to time, MyBambu may offer promotions related to the use of this service. Extra fees, such as, transfer fees, intermediary bank or foreign exchange charges, may apply. Regular fees will apply as per MyBambu’s fee schedule at the conclusion of any promotion. MyBambu reserves the right to change or end any promotion at any time.

7. Card funds will be held at or transferred to Community Federal Savings Bank, Member FDIC. While there, card funds are insured up to $250,000 by the FDIC in the event Community Federal Savings Bank fails if specific deposit insurance requirements are met. FDIC insurance does not apply to non-bank deposit products.

8. All Zelle® trademarks are the exclusive property of Early Warning Services, LLC. MyBambu products and services ARE NOT AUTHORIZED, ENDORSED, OR SPONSORED BY EARLY WARNING SERVICES, LLC- OWNER OF Zelle®. MyBambu is not an In-Network participant of the Zelle Network® service. Enrollment requires MyBambu customers to add their debit card (connected to a MyBambu account) directly with the Zelle® App. MyBambu users must enroll directly through the Zelle® App and not simply add a user’s information to access Zelle®. Please visit the Zelle® App help page here: Contact Us | Zelle (zellepay.com) for additional information.

MyBambu© 2024. All other product names, logos, brands, trademarks, and registered trademarks are property of their respective owners. All company, product, and service names used in this website are for identification purposes only. Use of these names, trademarks, and brands does not imply endorsement.

FOR CUSTOMER SERVICE CALL MyBambu at 1-833-882-2628

P.O BOX 3811 West Palm Beach Fl 33402.