How do I report an issue with a Bambu Pay or Transfer from Card transaction?
You can contact MyBambu customer support for assistance.
Can I use Bambu Pay to send money internationally?
Currently, Bambu Pay supports domestic debit card transfers within the U.S. only.
How do I remove a debit card from the Bambu Pay feature, Transfer from Card?
To remove a linked debit card: 1. Open the MyBambu app. 2. Go to the “Deposit Money” tile and select “Transfer from Card”. 3. Select the card menu. 4. Tap the trash icon next to the card you want to remove. 5. Confirm the removal.
Can I link multiple debit cards of my own to the Bambu Pay feature, Transfer from Card?
Yes, you can link multiple debit cards and select which one to use for each transaction. The debit cards must be Visa or Mastercard and registered under your name.
What happens if my payment fails?
If a payment fails, you will receive an email explaining the reason. You can retry the transaction after resolving the issue.
Can I cancel a payment after it’s been sent?
Once a transfer is processed, it cannot be canceled. For urgent cases, contact customer support.
How will I be notified about my Bambu Pay transactions?
You will receive notifications in the MyBambu app and via push notifications and email for every completed transaction. You can also check your transaction history in the Bambu Pay history section.
Are there any fees for using Transfer from Card?
Yes, Transfer from Card has a structured fee system based on transaction type: Incoming Deposits (Transfer from Card):No fee for up to two (2) transactions per calendar month of $500 or less. Our fee is 0.50% of the amount of the transaction for transactions in excess of two (2) per month. Minimum deposit is $1.
Are there any fees for using Bambu Pay?
Yes, Bambu Pay has a structured fee system based on transaction type: Incoming Deposits (Request Money): No fee for up to two (2) transactions per calendar month of $500 or less. Our fee is 0.50% of the amount of the transaction for transactions in excess of two (2) per month and above $500. Minimum deposit […]
How do I request money using Bambu Pay?
To request money: 1. Open the MyBambu app and go to Bambu Pay, which is located under the “Money Transfers” tile on the home screen menu. 2. Select “Request Money”. 3. Enter the amount and choose the recipient. 4. The recipient will receive a request notification with instructions to complete the transaction.