Option 3

You must go to a participating provider in order to receive your discount. Find participating providers in the app or online, or call Member Support Monday to Friday, 7:00 am to 7:00 pm and Saturday, 8:00 am to 5:00 pm Central Time for questions or help locating a provider.

If enrolled, the discount extends to all immediate family members, including your spouse and up to four legal dependents under the age of 26 residing in the same household.

Recommend a Provider through the app, online or by calling Member Support. Submit the provider’s information, and Aetna will contact the provider about joining the network.

Visit the mobile app and web portal to access Diagnostic Imaging. Visit the websites for additional information, then call to schedule an appointment for imaging services. Mention code MEMBERPERKS to receive your additional discount.

For the colorectal cancer screening kits: Visit coloncancerscreeningkit.com to order your kit. Enter coupon code MEMBERPERKS to receive your additional discount.

If enrolled, the discount extends to all immediate family members, including your spouse and up to four legal dependents under the age of 26 residing in the same household.

You can use this discount as often as needed.

Check your order status online or by calling Monday, 7 a.m. to 8 p.m., and Tuesday to Friday, 7 a.m. to 7 p.m. CST. Online, you will need to enter your order number and zip code.

Request a return online. You must enter your order number and zip code in the provided form. If you placed an order by phone, you can call to request a return.

If you need to return or exchange the item, please contact Allegro within 30 days of receipt of your purchase. Items must be returned in new, unused, and resalable condition, and in their original packaging. Return shipping costs will be at the customer’s expense. Some products are offered with free shipping, so please note if you return a product that has free shipping, the actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanged for another item of the same or greater value.

When you call, an advocate will explain the Amplifon process, and assist you in making an appointment with a hearing care provider. Amplifon will send information to you and the hearing care provider. This will ensure your Amplifon program is activated.

Locate providers near you through the app or online or by calling Monday to Friday, 7 a.m. to 7 p.m. Central Time.

Yes, we have a nationwide network of over 5,100 hearing healthcare providers.

Yes. We offer over 2,000 hearing aid models from leading manufacturers such as Oticon, Phonak, and Starkey.

A serious medical condition such as heart disease, prostate cancer, or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can increase your chances of identifying potential medical conditions, and establish a baseline of your normal ranges from which future tests can be monitored.

This lab testing benefit service does not file insurance claims. Some insurance plans have a wellness or prevention benefit included. The lab testing service can provide you with CPT codes so that you may file for reimbursement yourself. There is no guarantee your claim will be reimbursed. Contact your insurance provider for your benefits and reimbursement options.

Direct access testing allows greater participation in one’s own health care. Your health care provider can refer you to one of the participating lab facilities, but it’s not a requirement. However, you will be asked to provide the specific name of the test you wish to order. This service is not allowed to make any test recommendations. Participating lab facilities are CLIA-certified and regulated by appropriate governmental agencies.

First you order your test online, through chat, or by telephone. Next, print your requisition form which you must have when you go to the Patient Service Center for your blood draw. The lab will not draw your blood without the requisition*. There, your blood is drawn by a certified phlebotomist. The results are received by our office generally within 24-48 hours for most tests and uploaded to your secure online account.

*When you go to the lab to have your blood drawn, take the requisition form and your photo ID. If you bring a requisition to a lab OTHER than the one provided through this service, you will receive a bill from that lab for which you will be responsible. Bring NO other requisition forms. If you go to another lab that is not included in the list of participating Patient Service Centers, you will be responsible for the bill from that lab.

Patient Service Centers are certified laboratories where patients have blood drawn. These centers are staffed by licensed phlebotomists, and are the same facilities used by health care providers.

An appointment is usually not required at most Patient Service Centers. You are encouraged to call the lab location to confirm their hours of operation, and whether or not an appointment is required.

For assistance in better understanding lab tests and results, please contact your health care provider.

Please view test descriptions for expected turnaround time for each test. Most results are available in as little as 24-48 hours after your blood is drawn. You will receive an email when your results have been uploaded to your secure online account.

Your privacy is respected and will remain confidential. You are the only one who receives the results unless you specify otherwise in writing. You can request to have a copy of your results sent to your health care provider only with a signed HIPAA release form giving us the authorization to do so.

Your discount does not work with traditional co-pay insurance, unless the procedure isn’t covered by your insurance. However, you may use the discount to reduce out-of-pocket expenses on non-covered services or indemnity type insurance plans.

No, this is not insurance. You must pay the discounted total at the time of service.

In the event of an emergency call 911 or proceed to the nearest emergency department. Present your membership card with the ValuePoint by MultiPlan® logo to administration.