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Financial Services (GLBA) Privacy Notice

Last Updated: October 16, 2023

FACTS

WHAT DOES BAMBU SYSTEMS, LLC D/B/A MYBAMBU® DO WITH YOUR PERSONAL INFORMATION?

Why?

Companies choose how they share your Personal Information.  Federal law gives consumers the right to limit some but not all sharing.  Federal law also requires us to tell you how we collect, share, and protect your Personal Information.  Please read this Notice carefully to understand what we do.

What?

We collect information about you from information you provide us including when you download and/or register the MyBambu App, open an Account, obtain a Card, use a Service, information collected automatically, information from third-party data sources, and data we infer or generate from other data.  The types of Personal Information we collect and share depend on the product or Service you have with us.  This information can include:

 

  1. Identifiers.  Full name and federal or state issued identification numbers including Social Security number, driver’s license number and passport or other U.S. or non-U.S. government identification number, physical characteristics such as government issued photo ID and photo image of your face (selfie), email address, mobile number, username and 4 digit MyBambu App PIN, or other similar identifiers.
  2. Other Categories of Personal Information.  Physical address (including proof of address such as a utility bill), financial information such as MyBambu or external (MyBambu linked) bank account number, bank name and any related bank information, education, employment, employment history, personal bank name or any other financial information, medical information, or health insurance information.  If you opt in and agree that in order to provide or make more convenient using the Services, we may collect names, address, email addresses and mobile phone numbers in your contact list and/or your mobile phone address book on a regular basis.
  3. Classification Characteristics.  Age, national origin, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions).
  4. Commercial Information.  Records of personal property, Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  5. Biometric Information.  Biometric Behavioral or activity patterns used to extract a template or other identifier or identifying information, such as keystroke or other physical patterns.
  6. Device and Internet Activity.  Device identifiers such as information regarding the computer, Device or technology you use to access the Services, including your Device’s manufacturer, model number, mobile phone plan carrier, operating system type and version, browser type and version, standard web log information, network connection type, language and other settings, mobile network information including phone number, other Device identifiers, performance and usage data, and other similar technical data.  We collect this information through your use of our Site and MyBambu App, your mobile phone plan carrier and our risk investigation and mitigation vendor.  Internet protocol addresses from your internet service provider (“ISP”), who assigns it of the various ISPs associated with you or your Devices.  Web beacons (transparent graphic images placed on our Site or in an email to identify you) and customized links (also known as “clear GIFs” or “pixel tags”) to indicate that you have viewed our Site or an email; tell your browser to get content from another server; and measure traffic to or from, or use of, our online content and your related browsing behavior and provide you with more focused communication.  Cookies, session trackers, local shared objects and similar session-tracking technologies to identify you and your Site sessions or information on your interaction with an application, or advertisement. 
  7. Geolocation Data.  Physical location or movements.  Geolocation data from your Device about your location while you are accessing or using the MyBambu App and while you are not accessing or using the MyBambu App.
  8. Sensory Data.  Audio, electronic, visual, thermal, olfactory, or similar information.
  9. Employment Related Information.  Current or past employment information, including occupation, information about your employer, employee email address, and income details (such as source of income, approximate or expected income and how frequently you are paid);
  10. Inferences drawn from other Personal Information.  Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  11. Social Media.  Social media handles and postings.
  12. Experience, Surveys and other Information You Provide.  Information you provide through customer services interactions and that you provide about your experience with us, including via questionnaires, surveys, participation in user research or other feedback.
  13. Credit Score.  Credit score and other credit history data from a credit reporting agency.

 

We may infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics.

When you are no longer our customer, we continue to share your information as described in this notice.

How?

Companies need to share customers’ Personal Information to run their everyday business.  In the section below, we list the reasons financial companies can share their customers’ Personal Information; the reasons MyBambu chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does MyBambu share?

Can you limit this sharing?

For our everyday business purposes

such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes

to offer our products and services to you

Yes

No

For joint marketing with other financial companies

Yes

No

For our affiliates’ everyday business purposes

information about your transactions and experiences

No

We don’t Share

For our affiliates’ everyday business purposes

information about your creditworthiness

No

We don’t Share

For our affiliates to market to you

No

We don’t Share

For nonaffiliates to market to you

No

We don’t Share

Questions or to limit our sharing:

Call us at (833) 882-2628; or submit your request via email at [email protected]

Who we are

Who is providing this notice?

Bambu Systems, LLC (“MyBambu”) d/b/a MyBambu®

How does Bambu protect my personal information?

To protect your Personal Information from unauthorized access and use, we use security measures that comply with federal law and industry standards.  These measures include computer safeguards and secured files and buildings.

How does MyBambu collect my personal information?

We collect your Personal Information as described above and, for example, when you:

  • Open an Account or deposit money
  • Pay your bills
  • Use your Card
  • We also collect your Personal Information from others, such as credit bureaus, affiliates, or other companies

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

 

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

 

State laws and individual companies may give you additional rights to limit sharing.  See below for more on your rights under state law.

Definitions

Affiliates

Companies related by common ownership or control.  They can be financial and nonfinancial companies.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

 

Other Important Information

For Nevada residents only. We are providing you this notice under state law.  You may be placed on our internal Do Not Call List by following the directions in the “to limit our sharing” section.  Nevada law requires we provide the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702.486.3132; email: [email protected]; Bambu Systems, LLC, Address: P.O. 171 West Palm Beach, FL 33402; Phone number: (833) 882-2628, email: [email protected].

For Vermont residents: Under Vermont law, we will not share information we collect about Vermont residents with companies outside of our company family, unless the law allows.  For example, we may share information with your consent, to service your accounts or under joint marketing agreements with other financial institutions with which we have joint marketing agreements.  We will not share information about your creditworthiness except with your consent, but we may share information about our transactions or experiences with you without your consent.

For California residents: Under California law, we will not share information we collect about you with companies outside of MyBambu, unless the law allows.  For example, we may share information with your consent, to service your accounts, or to provide rewards or benefits you are entitled to.  We will limit sharing among our companies to the extent required by California law.

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MyBambu is not a bank. The MyBambu deposit account and MyBambu Visa® Debit Card are issued by Community Federal Savings Bank, Member FDIC. Not all financial services available through MyBambu are offered by Community Federal Savings Bank, refer to each service’s agreement and/or terms and conditions for further information.

BY USING THIS CARD, YOU AGREE TO THE TERMS AND CONDITIONS OF THE MYBAMBU DEPOSIT ACCOUNT AND CARDHOLDER AGREEMENT AND FEE SCHEDULE, IF ANY. The MyBambu Visa® Debit Card is issued by Community Federal Savings Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. This card can be used everywhere Visa® debit cards are accepted.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

1. Register and open a MyBambu account using your country’s issued ID; we do not check your immigration status.

2. No monthly Fee, No Overdrafts, No minimum Balance. An inactivity fee may apply after 12 months.

3. Extra fees, such as, transfer fees, intermediary bank or foreign exchange charges, may apply.

4. Offer valid only when your referred friend opens a new MyBambu account and is verified.

5. The Visa® Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit http://www.visa.com/security.

6. International money transfers are not offered by Community Federal Savings Bank. From time to time, MyBambu may offer promotions related to the use of this service. Extra fees, such as, transfer fees, intermediary bank or foreign exchange charges, may apply. Regular fees will apply as per MyBambu’s fee schedule at the conclusion of any promotion. MyBambu reserves the right to change or end any promotion at any time.

7. Card funds will be held at or transferred to Community Federal Savings Bank, Member FDIC. While there, card funds are insured up to $250,000 by the FDIC in the event Community Federal Savings Bank fails if specific deposit insurance requirements are met. FDIC insurance does not apply to non-bank deposit products.

8. All Zelle® trademarks are the exclusive property of Early Warning Services, LLC. MyBambu products and services ARE NOT AUTHORIZED, ENDORSED, OR SPONSORED BY EARLY WARNING SERVICES, LLC- OWNER OF Zelle®. MyBambu is not an In-Network participant of the Zelle Network® service. Enrollment requires MyBambu customers to add their debit card (connected to a MyBambu account) directly with the Zelle® App. MyBambu users must enroll directly through the Zelle® App and not simply add a user’s information to access Zelle®. Please visit the Zelle® App help page here: Contact Us | Zelle (zellepay.com) for additional information.

MyBambu© 2024. All other product names, logos, brands, trademarks, and registered trademarks are property of their respective owners. All company, product, and service names used in this website are for identification purposes only. Use of these names, trademarks, and brands does not imply endorsement.

FOR CUSTOMER SERVICE CALL MyBambu at 1-833-882-2628

P.O BOX 3811 West Palm Beach Fl 33402.