Anyone can fall victim to card theft or loss. Today, we’re here to guide you on what to do if you find yourself in this unfortunate situation. The first thought when this happens is to report and block the card, which is the right action to take. Today, we want to provide you with the solutions if this happens with your MyBambu VISA® debit card. Don’t forget that you can always get a new one.
Losing a debit card poses a risk to you and your money, so if it ever happens to you, we want to teach you what to do in such a situation. First, check your transaction history to see if there are any purchases or movements you don’t recognize, and then report your card lost or stolen through our app.
If your card is stolen, contact MyBambu. You can also block your card through our app. Remember that with MyBambu, we are always available through different channels. You can call customer service at +1-833-882-2628, email us at [email protected], visit our website, or reach out through our social media channels by searching for “MyBambu”.
When contacting MyBambu, please have certain information on hand to verify your identity, such as:
- Full name
- Email address
- Phone number
We will guide you to provide greater security for your account and yourself. If necessary, an investigation into unrecognized transactions will be conducted. It’s important to emphasize that you can always count on the support of MyBambu.
Now, we want to outline the exact steps to take if your MyBambu card is lost or stolen:
- In the main menu of the app, select MyBambu Card.
- Go to the Report Card Lost or Stolen option.
- Your old card will be deactivated, and the new one will arrive in approximately 10 business days.
Lastly, here are some tips to help you avoid risky situations for you and your card:
- Don’t carry your card everywhere; remember, you can store your MyBambu VISA® debit card in your virtual wallet on your phone.
- Keep your cards in a safe place.
- Don’t forget where you left your cards.
- Ensure your financial institution has your correct phone number and address; notify them of any changes.
- Don’t share sensitive information, such as card numbers, through messages or with anyone.
Thank you for reading once again. We hope this information is useful to you. Remember that at MyBambu, we always strive to provide the best for you.
