I tried to use my card, but it was declined even though I have sufficient funds in my account. What should I do?
If your card was declined despite having enough funds in your account, please make sure to: Verifying these two factors can help resolve the issue if your card is declined. If you continue to experience difficulties, please feel free to reach out to our customer support for further assistance. You can reach out to us […]
I need to reset my Card PIN for my MyBambu Visa® Debit Card. What’s the process for doing this?
Resetting your Card PIN is easy and convenient. Follow these steps to reset your Card PIN: By following these steps in the app, your PIN will be immediately reset, ensuring the security of your MyBambu Visa® Debit Card.
What should I do if my digital or plastic MyBambu Visa® Debit Card is about to expire or has already expired and I need a replacement?
If your account is in good standing, you should automatically receive a new card approximately one month before your current card expires. However, if you do not receive an automatic reissue, follow these steps to request a replacement card: If you have any questions or need further assistance, you can reach out to us through […]
I’m experiencing issues with my MyBambu Visa® Debit Card PIN not working. What steps should I take to resolve this?
We apologize for any inconvenience you’re facing. There could be various reasons for this issue. Please follow these steps to address it: Our team will assist you in resolving the issue with your MyBambu Visa® Debit Card PIN.
Where can I find my direct deposit information?
Finding your direct deposit information is easy. Here are the steps: Remember: Keep in mind MyBambu’s sponsor bank is Community Federal Savings Bank, and your account is a personal checking account. With MyBambu, you can receive ACH bank transfers, but no types of wire transfers.
Can I have my paycheck directly deposited into my account?
Absolutely! If your employer offers direct deposit, you can easily arrange to have some or all of your paychecks directly deposited into your MyBambu account at no cost. Here’s how to do it: Setting up direct deposit with MyBambu is a hassle-free way to ensure your paychecks are deposited securely and conveniently into your account.
How soon can I access my direct deposit funds in my MyBambu account?
In most cases, your direct deposit funds will be available at 8:00 a.m. Eastern Time (ET) on the day your employer or other payor instructs us to make the funds available. You can check your account balance using the Mobile App to verify if the funds are available and ready for use.
What steps do I need to follow to transfer funds from an external bank account into my MyBambu account?
You can direct funds into your MyBambu account from an external bank account by following these steps: This process ensures a secure and seamless transfer of funds from your external bank account to your MyBambu account. If you have any further questions or need assistance with this process, please contact our support team at 833-882-2628.
How long does it take for funds from an external US bank account to become available in my MyBambu account?
The availability of funds depends on the type of transfer: Please note that wire transactions are currently not available. If you have any further questions or require additional information, please feel free to contact our support team at 833-882-2628.
While using the mobile application, if I encounter an error message, what steps should I follow?
If you come across an error message within the application, please follow these steps: Your case may require further assessment by MyBambu Tech Support to provide you with additional assistance and resolution. We’re here to help you resolve any issues you may face.
