What should I do if I lose my phone or it gets stolen?
In case of a lost or stolen phone, please take the following steps to protect your MyBambu account information:
Can I use the MyBambu Mobile App on more than one device?
Yes, you can use the MyBambu Mobile App on up to two different devices.
Can I access my account if I forgot my 4-digit MyBambu App PIN code?
You may log in to your account and access some features and services, however, your 4-digit MyBambu App PIN code must be entered before you can perform any financial transactions in the app.
Can another app on my device access the information in my account?
No, it is not permitted for another app on your device to access the information in your MyBambu account. Your account information is secure and protected.
How does MyBambu ensure the security of customer transactions and information?
At MyBambu, we give top priority to the security of our customers’ transactions. We have implemented several security measures to safeguard our users’ personal information. These measures include firewalls, data encryption, physical access controls to our data centers, and authorization controls for information access, all aimed at protecting your personal data. We ensure the safety […]
Why am I asked to create a personal 4-digit Security Code that I must enter before a financial transactions on my MyBambu account?
MyBambu requires you to set up a personal 4-digit Security Code as an additional security measure. You’ll need to enter this Security Code before completing any financial transactions in the app. This step is designed to verify your identity and prevent fraudulent transactions by unauthorized individuals who may gain access to your phone.
Can I update the name associated with my MyBambu account?
Yes, you can change the name associated with your MyBambu account if you’ve recently undergone a name change due to marriage, divorce, or a legal process. To do this, please follow these steps: Once we receive and verify the required documentation, we will assist you in updating your name on your MyBambu account.
Is it possible to change the email address associated with my MyBambu account in the MyBambu app?
Yes, you can change your email address on your MyBambu account by following these steps: By following these steps, you can successfully update your email address on your account.
Is it possible to change the mobile number associated with my MyBambu account in the MyBambu app?
Yes, you can change your mobile number on your MyBambu account by following these steps: This will allow you to successfully update your mobile number on your account.
How can I update my billing address information on my MyBambu account in the MyBambu app?
You can update your billing address on your MyBambu account by following these steps: This will allow you to successfully update your billing address information.
