If you believe you have been double charged by a merchant, it’s important to take the following steps:

  1. Contact the Merchant: Reach out to the merchant where the double charge occurred and explain the situation. They may be able to correct the error or provide additional information about the charges.
  2. Wait for Final Transaction: In some cases, a merchant may preauthorize a transaction and later send in the actual final transaction amount. The initial preauthorization should be overwritten by the final transaction. However, this doesn’t always happen immediately.
  3. If the issue persists or you believe the double charge is in error, please contact MyBambu customer service at 833-882-2682. We will assist you in resolving the issue and investigating the double charge.

You can report an error related to double charges until 60 days after the earlier of the date you electronically access your Account or Card, provided the error is viewable in your electronic transaction history. You can request an electronic history of your transactions at any time by calling Customer Service at (833) 882-2628, submitting a written request to Bambu Customer Service, P.O. Box 171, West Palm Beach, FL 33402, or emailing us at [email protected]. For more detailed information, please refer to the Deposit Account and Cardholder Agreement, available at: https://mybambu.com/en/cardholderagreement/.