Does MyBambu offer a chip-enabled or EMV Debit Card?
Yes, MyBambu does offer this feature.
Why did I get this card – who sent it to me?
We sent you this card at your request. If you didn’t order this card, please email us at [email protected] or call us at (833)882-2628.
I received my physical card. How do I activate the card?
Once you receive the Physical Card, you can activate it in our app and set up your Card PIN code. Tap the MyBambu Card tile on the Mobile App homepage, then select “Activate my Card.”
I want to send money within the US to an external bank account. Are there any fees associated with this type of transaction?
There are no fees charged by MyBambu for sending money within the US to external bank accounts. However, please be aware that the receiving bank may charge a fee on their end. For a comprehensive overview of fees, we recommend reviewing our Deposit Account and Cardholder Agreement. This document provides detailed information on fees and […]
I’m interested in making a transfer to a prepaid card. Is this possible, and is there a fee associated with it?
Yes, you can make a transfer to a prepaid card if it is permitted by the issuing bank of the prepaid card. However, please be aware of the following details regarding fees: It’s important to note that any potential fees may vary depending on the receiving bank’s policies and the specific prepaid card in question. […]
I’d like to know if I can deposit funds into my Account using PayPal. Are there any limits on these deposits?
Yes, you can deposit funds into your Account using PayPal. However, it’s important to be aware of the limits: These limits ensure the secure and efficient processing of deposits into your Card Account when using PayPal as a deposit method.
I’m having trouble with my card, and it’s not working. What steps should I take to resolve this issue?
If your card is not working, please follow these steps: Our team is here to help you get your card working smoothly again, so don’t hesitate to contact us if you encounter any issues.
I tried to use my card, but it was declined even though I have sufficient funds in my account. What should I do?
If your card was declined despite having enough funds in your account, please make sure to: Verifying these two factors can help resolve the issue if your card is declined. If you continue to experience difficulties, please feel free to reach out to our customer support for further assistance. You can reach out to us […]
I need to reset my Card PIN for my MyBambu Visa® Debit Card. What’s the process for doing this?
Resetting your Card PIN is easy and convenient. Follow these steps to reset your Card PIN: By following these steps in the app, your PIN will be immediately reset, ensuring the security of your MyBambu Visa® Debit Card.
What should I do if my digital or plastic MyBambu Visa® Debit Card is about to expire or has already expired and I need a replacement?
If your account is in good standing, you should automatically receive a new card approximately one month before your current card expires. However, if you do not receive an automatic reissue, follow these steps to request a replacement card: If you have any questions or need further assistance, you can reach out to us through […]
