If your card is not working, please follow these steps:

  1. If you haven’t used your card yet, ensure that it has been activated. Activation is often required before you can use the card for transactions.
  2. If the problem persists after activation, please reach out to us for assistance. You can contact us through the MyBambu mobile app:
    • Open the app and go to the “Profile” section.
    • Click on “Contact Us.”
    • You’ll have the option to either “Email Us” or “Call Us” by tapping the respective message button located at the bottom of the screen.
      *You can also send an email to [email protected] or call us at (833) 882-2628.

Our team is here to help you get your card working smoothly again, so don’t hesitate to contact us if you encounter any issues.