Is my account information available 24-hours a day?
Your account information, including your current account balance and your recent transactions is available in the MyBambu mobile app 24 hours a day, 7 days a week. Your balance is displayed in the upper right corner of the MyBambu mobile app home screen, and your transaction history can be viewed by tapping the‚ “History‚” tab […]
Can I use my MyBambu card outside of the US?
You can use your MyBambu Visa® Debit Ccard with any vendor that accepts VISA cards. There may be additional fees for using your card outside of the US, as disclosed in the Deposit Account and Cardholder Agreement, which is available at the following link: https://mybambu.com/en/cardholderagreement/
What’s the fee for using an ATM to withdraw money?
MyBambu’s fee is $0.00 for in-network ATMs and out-of-network ATMs. This fee may be higher or subject to change. You may also be charged a fee by the ATM operator, even if you do not complete a transaction. For additional information on fees, please see https://mybambu.com/en/cardholderagreement/
What should I do if I’ve been double charged by a merchant?
If you believe you have been double charged by a merchant, it’s important to take the following steps: You can report an error related to double charges until 60 days after the earlier of the date you electronically access your Account or Card, provided the error is viewable in your electronic transaction history. You can […]
Why is there a hold on my money?
Gas stations, hotels, and car rental agencies often preauthorize transactions. This means they temporarily hold a specific amount of money in your account until the final payment amount is confirmed. This is a common practice to ensure that there are sufficient funds available to cover the transaction. Once the final payment amount is determined, the […]
I withdrew money from an ATM and did not receive the full amount. What should I do?
It is important to report an ATM cash error immediately. If the ATM provided a receipt, keep it as it contains important location information. If you did not receive a receipt, make sure to record the exact date, time, ATM location, and, if more than one ATM at that location, the ID number of the […]
Should I throw away my receipts after I complete a transaction?
Please keep your receipts. You should receive or request a receipt at the time you make a transaction or obtain cash using your card. Retain your receipts to verify your transactions. You can also access your transaction history on the MyBambu Mobile App home screen by selecting the History tab.
What are the hardware and software requirements for using MyBambu?
To access, view, and retain communications provided by MyBambu electronically, you need to ensure that you have the following: Meeting these requirements will enable you to effectively use MyBambu’s electronic services and communications.
What should I do if I lose my phone or it gets stolen?
In case of a lost or stolen phone, please take the following steps to protect your MyBambu account information:
Can I use the MyBambu Mobile App on more than one device?
Yes, you can use the MyBambu Mobile App on up to two different devices.
