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FAQ Category: General

What are the hours of operation for MyBambu customer service?

Our agents are available to assist you by Phone (Monday – Friday from 8:00 am to 9:00 pm EST and Saturday – Sunday from 8:00 am to 4 pm) and Social Media (Monday – Friday 10:00 am – 10:00 pm EST and Saturday – Sunday from 9:00 am to 8:00 pm EST). Please feel free […]

Is my money in the account FDIC insured?

Your deposits are FDIC-insured through Community Federal Savings Bank (Member FDIC) pursuant to a license from Visa® U.S.A. Inc. The FDIC provides insurance coverage for deposit accounts up to $250,000. The funds in your Account will be FDIC-insured once we have verified your identity. Additional information available here: https://www.fdic.gov/resources/deposit-insurance/financial-products-insured/

Are there any fees I should know about when using my MyBambu account?

MyBambu is all about giving you great services without breaking the bank. But, just so you’re in the loop, there might be some fees when using your account. For additional information on fees, please see the MyBambu Deposit Account and Cardholder Agreement https://mybambu.com/en/cardholderagreement/.

Why do I have to provide my personal information (such as my passport or my SSN)?

We are required by federal law to collect your personal information, including your name, address, date of birth, and identification number when you apply for an account. Additionally, we may request your mobile phone number and may ask for a photo of your US or foreign ID or other identifying documents to comply with these […]

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MyBambu is not a bank. The MyBambu deposit account and MyBambu Visa® Debit Card are issued by Community Federal Savings Bank, Member FDIC. Not all financial services available through MyBambu are offered by Community Federal Savings Bank, refer to each service’s agreement and/or terms and conditions for further information.

BY USING THIS CARD, YOU AGREE TO THE TERMS AND CONDITIONS OF THE MYBAMBU DEPOSIT ACCOUNT AND CARDHOLDER AGREEMENT AND FEE SCHEDULE, IF ANY. The MyBambu Visa® Debit Card is issued by Community Federal Savings Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. This card can be used everywhere Visa® debit cards are accepted.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

1. Register and open a MyBambu account using your country’s issued ID; we do not check your immigration status.

2. No monthly Fee, No Overdrafts, No minimum Balance. An inactivity fee may apply after 12 months.

3. Extra fees, such as, transfer fees, intermediary bank or foreign exchange charges, may apply.

4. Offer valid only when your referred friend opens a new MyBambu account and is verified.

5. The Visa® Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit http://www.visa.com/security.

6. International money transfers are not offered by Community Federal Savings Bank. From time to time, MyBambu may offer promotions related to the use of this service. Extra fees, such as, transfer fees, intermediary bank or foreign exchange charges, may apply. Regular fees will apply as per MyBambu’s fee schedule at the conclusion of any promotion. MyBambu reserves the right to change or end any promotion at any time.

7. Card funds will be held at or transferred to Community Federal Savings Bank, Member FDIC. While there, card funds are insured up to $250,000 by the FDIC in the event Community Federal Savings Bank fails if specific deposit insurance requirements are met. FDIC insurance does not apply to non-bank deposit products.

8. All Zelle® trademarks are the exclusive property of Early Warning Services, LLC. MyBambu products and services ARE NOT AUTHORIZED, ENDORSED, OR SPONSORED BY EARLY WARNING SERVICES, LLC- OWNER OF Zelle®. MyBambu is not an In-Network participant of the Zelle Network® service. Enrollment requires MyBambu customers to add their debit card (connected to a MyBambu account) directly with the Zelle® App. MyBambu users must enroll directly through the Zelle® App and not simply add a user’s information to access Zelle®. Please visit the Zelle® App help page here: Contact Us | Zelle (zellepay.com) for additional information.

MyBambu© 2024. All other product names, logos, brands, trademarks, and registered trademarks are property of their respective owners. All company, product, and service names used in this website are for identification purposes only. Use of these names, trademarks, and brands does not imply endorsement.

FOR CUSTOMER SERVICE CALL MyBambu at 1-833-882-2628

P.O BOX 3811 West Palm Beach Fl 33402.