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Frequently Asked Questions

Have questions or an issue with our product?
Check the FAQ for an answer.

Common Questions

What’s my fee for using an ATM to withdraw money?

Bambu’s fee is $2.00. You may also be charged a fee by the ATM operator, even if you do not complete a transaction. For additional information on fees, please see https://mybambu.com/privacy-policy/

Are there limits to payment amounts?

You may make a US bill payment for up to $2,000 or an international bill payment up to $500.For more information about fees, restrictions and limits, please see https://mybambu.com/privacy-policy/

What is the cost for bill payment using my Bambu Visa card?

Bambu does not charge a fee for paying a bill with a plastic or digital Bambu Visa card. However, the biller may assess a convenience fee for accepting a card payment. For more information on fees, please see https://mybambu.com/privacy-policy/

What’s the minimum age to open an account?

18 years old.

How long does it take to complete a bill payment?

The funds are removed from your account immediately. However, you must allow 2-7 business days, before the due date, for each bill payment to reach the Payee.

How much does it cost to use Bill Pay to pay a biller?

There is a $1.00 fee for each US bill payment you make, and a $2.00 fee for each bill payment to a biller outside the US. For more information about fees, please see https://mybambu.com/privacy-policy/

I didn’t receive the confirmation code.

Emails & text messages may experience delays in delivery. Please wait a few minutes and select “Resend Code” if you still haven’t received the code after multiple attempts.

How many bills can be paid during one month?

You may pay up to 15 bills in a calendar month.

What information do I need to make a bill payment?

A. Biller name
B. Account number
C. Amount to be paid

How can I set up recurring bill payments?

This function is currently unavailable through the Bambu Mobile App.

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How do I request a payment from another Bambu Mobile App user?

Tap the “Send Money to Friends” tile on the Bambu mobile app home screen, then tap “Send/Request Funds” to select a contact from your phone. You can enter in the amount you’re requesting and an optional message to that user.

How do I deactivate or add a Payee?

You may manage your Payees, including deactivation by selecting the “Manage My Payees” option which allows the list to be edited.

I paid a bill using bill pay and the Payee claims they never received the payment. What should I do?

Not receiving credit does not necessarily mean the biller has not received the payment. Some billers cannot process third party originated bill payments quickly. You need to allow for sufficient time for your Payee to receive and process your payment. If you receive a late notice, call the Payee directly to ensure your payment and late notice did not -get lost in the mail. If your Payee still has not posted the payment to your account, please email us at customercare@mybambu.com or call us at (833)882-2628. A Bambu Visa card payment would be credited faster if your biller accepts card payments.

When will my cash deposit from another Bambu Mobile App user be available in my account?

It is usually available within a few minutes although it could take up to 15 minutes.

When will be my ACH deposit be available in my account?

Funds from your external bank account may take up to 3 business days to be available based on the day and time of day you request the transfer. Your Account Balance will be updated when the funds are available.

How do I sign up to Bill Pay?

Just select the “Bill Pay” option on your Bambu Mobile App and start using the service.

What are my limits for International bill payment in participating countries and billers?

A.Per transaction $500.00
B. 15 per month

Who may I not pay?

With Bill Pay you may not make a payment of payroll or employee benefits, payments to settle securities purchases, payments to interest-bearing or other depository accounts, alimony, maintenance, child support, liens, taxes or other governmental fees or court-ordered payments.

Are there limits to payment amounts?

You may make a US bill payment for up to $2,000 or an international bill payment up to $500.For more information about fees, restrictions and limits, please see https://mybambu.com/privacy-policy/

What is the cost for bill payment using my Bambu Visa card?

Bambu does not charge a fee for paying a bill with a plastic or digital Bambu Visa card. However, the biller may assess a convenience fee for accepting a card payment. For more information on fees, please see https://mybambu.com/privacy-policy/

How many bills can be paid during one month?

You may pay up to 15 bills in a calendar month.

What information do I need to make a bill payment?

A. Biller name
B. Account number
C. Amount to be paid

How can I set up recurring bill payments?

This function is currently unavailable through the Bambu Mobile App.

When will my deposit from my direct deposit be available?

Generally, the funds are available at 8:00 a.m. ET on the day your employer or other payor tells us when to make your funds available. In case of transmission error, or transfer irregularity, your ability to withdraw funds may be delayed. If this occurs, then funds will generally be available within five (5) business days after the transfer. You can use the Bambu Mobile App to find out whether the deposit has been made.

How many bank accounts can I link to my account?

There is no limit to the number of accounts you can link to your main account.

Is my money in the prepaid account FDIC insured?

Your deposits are FDIC-insured through Metropolitan Commercial Bank, Member FDIC. The FDIC provides insurance coverage for deposit accounts up to $250,000. Your account is limited to a balance of $9,999 and must be a single account. https://www.fdic.gov/deposit/covered/

Is there a fee when using a remote check deposit for delayed money?

There is no fee for this service.

Can I make a transfer to a prepaid card? Is there a fee?

It is not permitted to transfer money to a prepaid card account.

Are there any fees to send money within the US to external bank accounts?

There are no fees for this type of transaction although. you may be charged a fee by the receiver bank. For more information on fees, please see https://mybambu.com/privacy-policy/

My funds are frozen. Why?

For more information, use our Chat messaging option (found in the green message button at the bottom of the Bambu mobile app), email us at customercare@mybambu.com, access or call us at (833)882-2628.

What documentation do I need to open an account?

To open an account that can perform financial transactions, you’ll need to supply us with your full name, valid US residence address (no PO boxes), mobile number, email address, your date of birth, and SSN or photo of a valid foreign or US ID.

Are there limits on the number and dollar amount of transactions I can process through my account?

For a complete list of fees, limits and restrictions, please review the Accountholder Agreement, available at https://mybambu.com/privacy-policy/

Are there any account fees associated with my account?

Bambu is committed to providing valuable services at the low costs. However, there are some fees associated with using your account. A complete listing of those fees is available at https://mybambu.com/privacy-policy/

Can I deposit money via ACH?

This is permitted.

What is the daily cutoff time for an outgoing ACH?

12:00pm Eastern Time

Is there a fee when using a remote check deposit for rapid money?

A. For payroll/government benefit checks the cost is 2% of the deposit.
B. For personal checks the cost is 5% of the deposit.
C. The minimum deposit is $5.00.

When will my rapid money approved remote check deposit be available?

It should generally be available within a few minutes.

What is the Confirmation Number?

The Confirmation Number is a unique identifier that is automatically assigned to each payment you make online using “Bill Pay”. The confirmation number does not indicate whether the biller has received the payment. If you have a problem with a payment, please use the Confirmation Number to refer to the payment when you email us at customercare@mybambu.com or call us at (833)882-2628. In addition, the Confirmation Number is automatically included with any payment inquiry.

Can I deposit money using a prepaid or debit card?

This option is not currently available at this time.

What is the daily cutoff time for incoming ACH?

4:00pm Eastern Time

Why do I have to provide my personal information (including SSN)?

Federal law requires us to obtain your name, address, date of birth, and your identification number when you apply for an account. We will also require your mobile phone number and may also ask you to provide a photo of your US or foreign ID or other identifying documents.

Can I make a deposit using remote check deposit?

It is permitted to deposit approved checks. A third party, Ingo Money, Inc. and its bank partner, First Century Bank, N.A. provide this service.

How do I sign up for an account?

Signing up for an account is easy. Depending on what mobile device you use, please visit and download the Bambu Mobile App directly from one of the major app stores:
A. Android :Google Play Store
B. iOS: Apple App Store

Account and Card Limits, Cancellation and Suspension.

We reserve the right, in our sole discretion, to limit your use of your physical or digital card account, including limiting or prohibiting specific types of transactions. We may refuse to open an account or issue a card, revoke a card or account privileges or cancel your account or card with or without cause or notice, other than as required by applicable law.

Can I open a business account?

This service is not currently available. Please check our site for future updates.

How many accounts can I open?

One account per person. No joint accounts are permitted.

Do you offer paper statements?

Currently, we offer electronic monthly statements delivered in the Bambu Mobile App which you can print out or email as needed. If you require a paper statement, you may request one at no cost by calling Bambu customer service at 833-882-2628 or by submitting a written request to Bambu Customer Service, P.O. Box 2141, Cranberry Township, PA 16066.

Can I open an account with valid government identification from any country?

We accept valid government identification documents from the following countries:
Central and North America- Belize, Costa Rica, El Salvador, Guatemala, Hondura, Mexico, Nicaragua, Panama, United States. South America- Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela. Caribbean- Antigua & Barbuda, Aruba, Bahamas, Barbados, Caymen Islands, Cuba, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Puerto Rico, Saint Barthelemy, St. Kitts & Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad & Tobago Turks & Caicos Islands, Virgin Islands.

Is there a fee to close my account?

There is no fee to cancel/close your account. However, there is a fee if you request we mail you a check for the balance of your account. The check delivery may take up to 5 business days. See the following link for fees. https://mybambu.com/privacy-policy/

The code you sent me isn’t working.

For your security, codes are only valid for a limited period. Please complete the sign in process again to generate a new code.

Is my account information available 24-hours a day?

Your account information, including your current account balance and your recent transactions is available in the Bambu mobile app 24 hours a day, 7 days a week. Your balance is displayed in the upper right corner of the Bambu mobile app home screen, and your transaction history can be viewed by tapping the “History” tab on the app home screen. You can also access account information by calling Customer Service at 833-882-2628.

Do I have to accept the Terms and Conditions?

You must agree to the Terms and Conditions of the Accountholder Agreement to use the account. https://mybambu.com/privacy-policy/

Why was my account closed?

Accounts can be closed for a variety of reasons. For additional information, please call us at 833-882-2628.

Can I use my account outside of the US?

You can use your Bambu VISA card with any vendor that accepts VISA prepaid cards. There may be additional fees for using your card outside of the US, as disclosed in the Accountholder Agreement, which is available to see in the following link. https://mybambu.com/privacy-policy/

Do I have to close my account if I move out of my home state?

You have access to your account, no matter where you live in the US. However, if you do move, please remember to update your address in the Bambu app. Some online merchants check the billing address associated with your card to make sure the card is valid and your transaction could be declined if you haven’t updated your address with Bambu.

When can I start using my account?

You will be able to access your account as soon as the verification process has been completed.

Can anyone open an account? If I an immigrant can I open an account?

Anyone living in the US with a valid US residence address and an unexpired foreign or US government issued ID is permitted to open an account.

How do I close my account?

To close your account, tap the green menu icon in the top left corner of the mobile app, tap your name or photo and then tap “Settings.” Under “Other Settings,” tap “Close Bambu App Account” and follow the instructions.

What are the daily cutoff times for cash loading?

You can cash load at various location but please confirm their business hours.

How long does it take for my account to be approved?

The whole account opening process should not take more than 4-5 minutes.

What’s the minimum age to open an account?

18 years old.

Can I use my card while traveling internationally?

Yes, you can use your plastic or digital Bambu Visa card outside of the US.

Can I get a refund for items I purchased with my Bambu Visa card?

If you are entitled to a refund for any reason for goods or services obtained with your Bambu Visa card, you agree to accept credits to your account for such refunds.

How long will it take for my plastic Bambu Visa card to arrive in the mail?

Please allow for 5-7 business days for your card to arrive.

My plastic Bambu Visa card is damaged, and I need a replacement?

Tap the option “Replacement Card” in the Bambu Card section of the Bambu mobile app. Fees may apply; see https://mybambu.com/privacy-policy/

What’s my fee for using the card internationally?

Bambu’s card fee is 3% of the dollar amount for each transaction. Visa may charge an additional fee. For additional information on fees, please see https://mybambu.com/privacy-policy/

Do I need to keep my receipts?

You should get or request a receipt at the time you make a transaction or obtain cash using your card. You agree to retain your receipts to verify your transactions. You can access your transaction history using the Bambu Mobile App.

Who should I contact in Case of Errors or Questions about my account or card?

In Case of Errors or Questions about your account or card use our Chat messaging option (found in the green message button at the bottom of the Bambu mobile app), email us at customercare@mybambu.com or call us at (833)882-2628.

What’s the Bank’s routing number?

You can find your routing number in your profile. To access your profile, tap the menu button in the top left corner of the Bambu mobile app home screen, then tap your name or your photo and view “Direct Deposit Information.”

How much does it cost to order a plastic Bambu Visa card?

For a limited time only, Bambu will waive its usual fee and offer this service for at no cost. For additional information on fees, please see https://mybambu.com/privacy-policy/

I lost my plastic Bambu Visa card and need a replacement?

You can easily report your lost card by selecting the option “Report Lost or Stolen” in the Bambu Card section of the mobile app or by calling customer service at 833-882-2628. Fees may apply; visit https://mybambu.com/privacy-policy/ for more information.

Is my card a credit card or a gift card?

The plastic and digital Bambu Visa cards are prepaid cards, not credit cards or gift cards and are not intended for gifting purposes.

When will my digital Bambu Visa card be issued?

The digital Bambu Visa card will be automatically issued to you when you open your account and the verification process has been completed. To view your digital Bambu Visa card, select the “Bambu Card” tile on the mobile app home page.

Can I make mobile payments with my digital Bambu Visa card?

You can use your digital card to make mobile payments using Apple Pay, Samsung Pay or Android Pay. You may not use your account or digital card at ATMs or point of sale devices that require a physical card.

What’s my direct deposit account number?

You can find your direct deposit account number in your profile. To access your profile, tap the menu button in the top left corner of the Bambu mobile app home screen, then tap your name or your photo and view “Direct Deposit Information.”

How do I activate my digital Bambu Visa card?

You can activate your digital card in the Bambu mobile app in the “Bambu Card” section of the app by selecting the “Activate Card” button.

What is the Bambu Mobile App?

Bambu promotes financial inclusion to the unbanked by providing an array of financial solutions delivered via mobile devices. We give an overlooked audience a convenient, safe and cost-effective way of managing their finances.

The Bambu Prepaid Visa Card is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Visa U.S.A. Inc. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014.

How many digital Bambu Visa cards can I have?

One digital card is permitted.

Is there a fee for a balance inquiry at an International ATM location using my plastic Bambu Visa card?

Bambu’s fee is $0.50 per inquiry. You may also be charged a fee by the ATM operator. For additional information on fees, please see. https://mybambu.com/privacy-policy/

Can I get cash back with a purchase?

No, you cannot get cash back when using your plastic Bambu Visa card. This feature is not yet available, but will be coming soon.

Can I make deposits using my card at an ATM?

It is not permitted to use an ATM to deposit cash into your account.

Does Bambu offer chip enabled or EMV Bambu Visa cards?

Bambu does offer this feature.

Can I cancel a transaction made with my digital or plastic Bambu Visa card?

In general, you do not have the right to stop payment on any purchase transaction originated by use of your card, other than as provided in the Accountholder Agreement, available at https://mybambu.com/privacy-policy/

Lost or stolen card/Unauthorized Transfers.

If you believe your card has been lost or stolen, please select the “Report Card Lost or Stolen” option in the Bambu Card section of the mobile app and complete the process outlined. You can also call us at (833) 882-2628 or email us at customercare@mybambu.com.

Can I change my Card PIN?

Go to the Bambu Card section of the mobile app and select “Change my PIN.”

Can I make split transactions with my digital or plastic Bambu Visa card?

Split transactions are permitted. If you do not have sufficient funds loaded on your card when making a purchase from a merchant, you can instruct the merchant to charge a portion of the purchase to the card and pay the remaining balance with cash or another card.

What is a digital Bambu Visa card?

Bambu offers all customers a digital Visa card which is delivered to you in the Bambu mobile app. Use your digital Bambu Visa card for online purchases by entering in your card number, the card expiration date and the three-digit security code provided in the “Bambu Card” section of the Bambu app. To view your digital Bambu Visa card, tap the Bambu Card tile on the Bambu mobile app home screen.

Help! It looks like I’ve been double charged by a merchant.

There are instances where a merchant preauthorizes a transaction and then later sends in the actual amount of the final transaction. When that happens, the initial preauthorized transaction should be overwritten by the final transaction. In some cases, however, the initial transaction is not immediately overwritten. If you feel that you have been double-charged in error, please contact Bambu customer service at 833-882-2682.

Can I withdraw money from an ATM without my plastic Bambu Visa card?

While some ATMs allow for cardless ATM transactions, for ATM cash withdrawals you must use your plastic card.

I withdrew money from an ATM and did not receive the full amount.

It is important that you report an ATM cash error immediately. If the ATM provided a receipt, keep it as it contains important location information. If you did not receive a receipt, make sure that you record the exact date, time, location and if more than one ATM at that location, the ID number of the ATM. Then call Bambu Customer Service at (833)883-2628 and we’ll work with the ATM owner to investigate the error.

Why did I get this card – who sent it to me?

We sent you this card at your request. If you didn’t order this card please inform us via Chat messaging option (found in the green message button at the bottom of the Bambu mobile app), email us at customercare@mybambu.com or call us at (833)882-2628.

I received my physical card. How do I activate the card?

Once you receive the card you will need to activate it in our app and set up your Card PIN code. Tap the Bambu Card tile on the mobile app homepage, then select “Activate my Card.”

Will I need to use a Card PIN for my plastic Bambu Visa card?

You will need to create a 4-digit Card PIN for your card when you activate the card in the Bambu Mobile App.

How to dispute a transaction on my account?

As soon as you can call us at (833)882-2628, email us at customercare@mybambu.com or write us at P.O. Box 2141, Cranberry Township, PA 16066.

Will I need a Card PIN for my digital Bambu Visa card?

A Card PIN is not required to use your digital card.

Can I use my digital Bambu Visa card anywhere?

Your digital card can be used at any online merchant that accepts Visa Debit cards.

Is there a fee to load cash?

Bambu does not charge a fee for this service, but a retailer may assess a fee for cash loads. Additional information on fees is available in the Accountholder Agreement, available at https://mybambu.com/privacy-policy/

How much is the fee to deposit a check?

Bambu has partnered with Ingo Money to provide mobile check cashing services. Bambu does not charge a fee for this service, but Ingo Money charges are as follows: For a US government-issued check, the mobile deposit fee is 2% of the face value of the check (ex. Depositing a $100 check would incur a $2.00 fee). For a business or personal check, the mobile deposit fee is 5% of the face value of the check (ex. Depositing a $100 check would incur an $5.00 fee).

Can I track my cash load?

You will be able to track your cash load by following the VanillaDirect Pay link located on the Scan Barcode page in the Add Cash section and entering your barcode number.

Who provides the Ingo Money Service?

The Ingo Money Service is provided by First Century Bank, N.A., a nationally chartered bank, which clears and handles your checks and funds. The service is facilitated by Ingo Money, Inc., which provides the mobile app technology, check review, approval, guarantee services and other related services.

Is there a maximum amount I can deposit via remote check capture?

The maximum amount of a check that can be mobile deposited is $1,000.

Who is Ingo Money?

Bambu has partnered with Ingo Money and First Century Bank, N.A., to provide check cashing services in the Bambu app. Ingo Money takes the delay and the risk out of checks, using various sources of information to screen and process mobile-deposited checks quickly and efficiently. Once your check is approved, you can receive your money into your Bambu account within a short period of time.

When will my Cash load be available in my account?

The Cash load may take up to 15 minutes to be available after we receive notification of transaction from the retailer.

What is the maximum I can load in cash?

The maximum amount for an individual load is $500, with a load total of $1,000 per day.

How do I deposit cash into my account?

Bambu has partnered with the VanillaDirect network to offer cash account loading at thousands of merchants and retailers around the country. Locate a participating Cash load retailer using the Bambu location search function located in the Add Cash section of the Bambu mobile app and then generate a VanillaDirect barcode on your phone screen. Present that on-screen barcode and the money you wish to load to the clerk or cashier and scan the code. You will receive a paper receipt verifying your load.

My account has been frozen, what can I do?

Please call customer service at 833-882-2628, use our Chat messaging option (found in the green message icon at the bottom of the Bambu mobile app, or email us at customercare@mybambu.com.

Can I access my Bambu Mobile App without my Bambu App PIN Code?

Your 4-digit Bambu App PIN code must be entered before you can perform any financial transactions in the app.

Lost or stolen phone?

Please call customer service at 833-882-2628, use our Chat messaging option (found in the green message icon at the bottom of the Bambu mobile app, or email us at customercare@mybambu.com.

How do I download the Bambu Mobile App?

A. For iPhone or iPad:
a. Navigate to the App Store.
b. Search for “My Bambu”.
c. Select "Install" to download the application.

B. For Android:
a. Navigate to the Google Play Store.
b. Search for “My Bambu”.
c. Select "Install" to download the application.

What are the Hardware and Software Requirements?

A. To access, view and retain communications that we make available to you electronically, you must have:
a. A smartphone that operates on Apple iOS version 7.0 or later or Google Android version 4.1 or later.
b. Internet access to your smartphone using a cellular data package or Wi-Fi.
c. A personal email account available on your mobile phone.
d. Enough electronic storage in the smartphone to install the Bambu Mobile. App.

Can another app on my device access the information in my account?

This is not permitted.

How to close my account?

A.Tap the green menu icon in the top left corner of the mobile app Select “Profile"
B. Tap your name or photo and then tap “Settings”. Under “Other Settings,” tap “Close Bambu App Account” and follow the instructions.

Security

Bambu has certain security measures such as firewalls, data encryption, physical access controls to our data centers and information access authorization control to help protect your personal information.

Why must I enter a 4-digit Bambu App PIN Code before a transaction?

For additional security, Bambu requires you to create a personal 4-digit PIN Code that you must enter before performing financial transactions on your account. This helps validate your identity and prevents fraudulent transactions by someone with unauthorized access to your phone.

Is Bambu Banking supported on my tablet?

The same Bambu Mobile App that operates on your phone will also operate on your tablet.

Can I use the Bambu Mobile App on more than one device?

This is not permitted.

Should I throw away my receipts after I complete a transation?

Please keep your receipts. You should receive or request a receipt at the time you make a transaction or obtain cash using your card. Retain your receipts to verify your transactions. You can also access your transaction history on the Bambu mobile app home screen by selecting the History tab.

Can I update the Bambu Mobile App on my phone?

When a new updated version becomes available, we will notify you in the Notifications section of the Bambu mobile app home screen.

Can I update my billing address information on my account?

Go to “Profile” by tapping your name or photo, then “Settings”, and under “Bambu App Account Settings” you will be able to update your billing address information with your Bambu PIN Code.

Can I change my Bambu PIN Code?

Go to “Profile” by tapping your name or photo, then “Settings”, and under “Other Settings, tap Privacy and Security.” You can update your Bambu PIN Code by tapping “Change PIN.”

Can I change my name on my account?

If you recently got married or divorced or you’ve legally changed your name and want to change in the name associated with your Bambu account, please email us at customercare@mybambu.com or call us at (833)882-2628. You will need to send us proof by providing a scanned version of an ID or an official government document showing your new name. These documents include a Social Security Card, a state ID or Driver’s License, or a current, unexpired passport.

Can I change my mobile number on my account?

Go to “Profile” by tapping your name or photo, then “Settings” and under “Bambu App Account Settings” you will be able to update your mobile number with your Bambu PIN Code.

Who can I pay with Bill Pay?

You can pay almost any company or individual in the US and in Latin America. Search for a US biller by tapping the Pay Bill tile on the Bambu mobile app home screen, then tap the Find Billers icon. If your biller is outside the US, tap the Pay International Bill tile on mobile app home screen, then tap “Find Billers,” select the country in which the biller is based, and then scroll to find your biller.

What is Bill Pay?

Bill Pay allows you to pay bills online, saving you time, envelopes and stamps. It is an optional service on your account. You may pay bills using your Bambu Mobile App.

Can I change my email on my account?

Go to “Profile” by tapping your name or photo, then “Settings” and under “Bambu App Account Settings” you will be able to update your email with your Bambu PIN Code.

How do I log out?

Go to “Profile” by tapping your name or photo, then “Settings”, and under “Other Settings” you may select “Logout.”

My card is not working. Help!

If you haven't used your card yet, make sure that it has been activated. If the problem continues please call us at (833) 882-2628 or contact us through our Chat messaging option by tapping the green message button found at the bottom of the Bambu mobile app.

When will a transfer from an external bank account into my account be available?

Funds from your bank account may take up to 3 business days to be available based on the day and time of day you request the transfer. Your account balance will be updated when the additional funds are available.

How do I transfer money out of my account to an external bank account?

You may transfer money out of your account to any US-based bank account. Select the “Bank Transfer” tile on the Bambu home screen. Make sure you select the option to move money from an outside bank account to your account (tap the arrows in the middle of the screen to switch “From” and “To”). You may only transfer money to an account that you’ve previously set up and validated with Bambu.

My Bambu Visa card PIN does not work

We are sorry for this inconvenience. There could be several reasons this is happening. Please first try to change your PIN Code in the Bambu Mobile App by tapping the Bambu Card tile on the mobile app home screen and selecting “Change PIN.” If that does not work, contact us via our Chat messaging option (found in the green message button at the bottom of the Bambu mobile app), call us at (833)882-2628 or email us at customercare@mybambu.com.

Can I have my paycheck directly deposited into my account?

If your employer offers direct deposit you can have some or all your paycheck directed into your account at no cost. Simply provide your employer with the bank routing number and your account number and your paycheck will be deposited into your account and available on your normal payday.

Your direct deposit Information is available under your account information.

You can find your direct deposit routing and account number in your profile. To access your profile, tap the menu button in the top left corner of the Bambu mobile app home screen, then tap your name or your photo and view “Direct Deposit Information.” For your convenience, you can also email that information to yourself directly from the app.

When will my direct deposit be available in my account?

Generally, the funds are available at 8:00 a.m. ET on the day your employer or other payor instructs us to make your funds available.

I didn’t receive the confirmation code.

Emails & text messages may experience delays in delivery. Please wait a few minutes and select “Resend Code” if you still haven’t received the code after multiple attempts.

The confirmation code you sent me isn’t working.

For your security, codes are only valid for a limited period of time. Please log into the Bambu mobile app using the username and password you created and you’ll be taken to a screen that allows you to request another code.

Sign in help

You can sign into your account using the email, phone number, username and PIN code used to open your account.

P2P (Person to person) deposit/transfer

Funds received will be reflected in the available balance and must be accepted by the recipient. If funds are not accepted by the recipient within 30 days, they will be returned to the sender and will be reflected in the sender’s available balance.

I would like to reset my Card PIN for my debit card or digital card.

To obtain or reset your Card PIN, use the “Change Card PIN” feature in the Bambu Card section of the Bambu mobile app. Your PIN will be immediately reset.

My digital or plastic Bambu Visa card is expiring or has expired. How can I get a new one?

If your account is in good standing, you should automatically receive a new card about a month before your card expires. If you do not receive an automatic reissue, you can request a new card in the Bambu Mobile App by selecting the “Request Replacement Card” option in the Bambu Card section of the mobile app. If you have any questions, use our Chat messaging option (found in the green message button at the bottom of the Bambu mobile app), email us at customercare@mybambu.com or call us at (833)882-2628 to get you a new card right away!

What if I forgot the answers to my security questions?

Please use our Chat messaging option (found in the green message icon at the bottom of the Bambu mobile app0, email us at customercare@mybambu.com or call us at 833-882-2628.

Can someone else log into my account?

Your account can only be accessed by entering in the correct username and password you set up when you enrolled.

I’m trying to sign up and I didn’t receive the six-digit security code.

First, make sure you’ve entered the correct mobile number or email address. If the phone number is incorrect, select “Change Phone Number” at the bottom of the screen and re-enter the correct number. Emails & text messages may experience delays in delivery. Wait a few minutes & select “Resend Code”, if you still haven’t received the code after multiple attempts.

How can I change my account password?

A. Enter your username. In most cases your username is the email address you used to sign up.
B. Confirm your phone number and we’ll send you an SMS with a verification code.
C. Enter the 6-digit verification code.
D. Select your new account password.
You can also change your password in the Bambu mobile app by going to Account Settings. To access Account Settings, tap the menu button in the top left corner of the Bambu mobile app home screen, then tap your name or your photo and then Change Password

When will my money be available?

A.With Ingo Money, if your check is approved you can receive your money in a short period of time for a fee or wait for up to 10 days and receive your money at no cost.
B. When you submit a check in the Ingo Money App, it usually takes a few seconds to review a check for approval, although it can take 3-5 minutes and in rare circumstances, up to an hour while they work to verify that there is sufficient information to approve your check. If your check is approved, Ingo will send your money immediately to your account using your linked prepaid card account number.
C. Ingo Money also offers a no-fee check cashing service. You can receive your money in 10 days if your check is not returned unpaid within the 10-day period and receive those funds in your Bambu account for no fee.

My card got declined but I have funds in my account.

Please make sure you:
A. Have activated your card.
B. Have enough funds in your account to cover the purchase amount. Please remember that some merchants will temporarily hold more than the amount of the purchase price.                                  C. Are entering the correct Card PIN for PIN debit transactions.
D. Have checked your account status to ensure it’s not on hold or suspended due to possible fraud activity.
If you still have questions about a transaction decline, please contact us via the Bambu Chat option (found in the green message button at the bottom of the Bambu mobile app), call us at (833)882-2628 or email us at customercare@mybambu.com.

Why didn’t Ingo Money approve my check?

All checks submitted to Ingo Money are subject to review and approval, and most of the checks are approved. There are occasions when they are unable to approve a check due to inconsistencies in check images, limit-related issues, insufficient check verification data, or information about the check writer’s account. Unfortunately, they cannot always tell you exactly why a check is declined because privacy regulations prohibit us from sharing a check writer’s account information with you. If you have a question about your check, you can contact Ingo Money at 229-276-3990. Below are some examples of the reasons Ingo Money may decline a check:
A. Check was not written to you, as your name appears on your Bambu account.
B. Check was not endorsed.
C. Amount of the check is less than $5 or more than $1,000.
D. Amount of the check will cause you to exceed the daily, weekly or monthly funding limits for your selected account.
E. Amount of the check will cause you to exceed the daily or monthly check cashing limits or the maximum balance allowed on your account.
F. Check images are illegible or do not pass authenticity screening.
G. Check is a single-party check (drawn on another account you own), a temporary check, a credit card check or another unusual check type we do not support.
H. A properly voided image of the check was not received. If you need to resubmit your voided check image, call Ingo Money at (229) 276-3990
I. Sufficient information could not be verified on the check writer’s account.
J. Check was written on a closed or compromised account. If your check is declined, Ingo Money will notify you on the Deposit Confirmation page of the Ingo Money app. Your account will not be funded, and no fee will be assessed. You may attempt to deposit or cash your check with another service provider, or alternatively contact the check writer and request a new check or a different method of payment.

How do I direct funds into my account from an outside bank account?

A.  If your bank supports bank-to-bank money transfer through its mobile app or its online banking service, you can transfer money to your account using those services. You may be required to register your account information with your bank before you can transfer funds. This registration process may require you to provide your account number and routing number, which can be found in the “Account Information” section of the Bambu Mobile App.
B. If you would like to direct Bambu to initiate the transfer of funds from your external bank account back into your account, we must first validate your ownership over that external account. This validation process requires Bambu to send two small deposits into your external bank account. The process may take up to three days for these deposits to appear in your account. Once you see them in your account, you must then confirm in the Bank Accounts section of the Bambu Mobile App the exact amount of those two deposits. Once this validation process has been successfully completed, you may initiate transfers from that account into your account and will not have to repeat the account validation process again for that account.

What’s my fee for using an ATM to withdraw money?

Bambu’s fee is $2.00. You may also be charged a fee by the ATM operator, even if you do not complete a transaction. For additional information on fees, please see https://mybambu.com/privacy-policy/

How much does it cost to use Bill Pay to pay a biller?

There is a $1.00 fee for each US bill payment you make, and a $2.00 fee for each bill payment to a biller outside the US. For more information about fees, please see https://mybambu.com/privacy-policy/

The confirmation code may be going to a phone number that isn’t mine.

Whoever receives the confirmation code will not be able to access your account without your username and password.To update your phone number, sign in from a phone that you’ve used to access your account previously. If you are concerned that the recipient of the code knows your account password, we encourage you to reset your account password as well. If you don’t have access to another device you have previously used to login or cannot login to update your phone number, please contact usvia our Chat messaging option (found in the green message button at the bottom of the Bambu mobile app), call us at (833)882-2628 or email us at customercare@mybambu.com.

How long does it take to complete a bill payment?

The funds are removed from your account immediately. However, you must allow 2-7 business days, before the due date, for each bill payment to reach the Payee.

Mobile Phone Top Up.

You can purchase minutes and data to your mobile phone number or another phone in the US or in many countries in Latin America by purchasing mobile top up directly through the Bambu mobile app. Tap the “Top Up Phone” tile on the Bambu mobile app home screen, then select a country and the mobile carrier.

How do I pay a bill?

To pay a US bill, tap the Pay Bill tile on the Bambu mobile app home screen, then tap the Find Billers icon. Enter in the biller’s name and the account number for the bill. Once the biller has been found, you’ll enter in the amount of your payment and hit Submit. If your biller is outside the US, tap the Pay International Bill tile on the mobile app home screen, then tap “Find Billers,” select the country in which the biller is based, and then scroll to find your biller. Once your biller has been found, you’ll be prompted to enter in the account number associated with the bill and the amount you wish to pay.

How to add an external bank account?

A. Tap the menu button on the Bambu mobile app homepage (the three green lines in the top, left corner)
B. Tap on your name or your photo at the top of the menu.
C. Select “Bank Accounts” and then tap the green plus sign.
D. Enter your bank’s routing number & account number
E. Bambu will send two small deposits (both less than $.50) to that bank account within 24 hours. You then will enter those two deposit amounts in the Bambu mobile app to verify the account.

How many plastic Bambu Visa cards can I have?

One plastic card is permitted.

What’s my daily limit withdrawal at an ATM location?

The daily limit is $500.00 dollars. We may limit the amount of any individual ATM withdrawal Merchants, banks and ATM operators may impose additional withdrawal limits. For additional information on fees, please see https://mybambu.com/privacy-policy/

What should I do if I received a message stating further review was needed to open my account?

There are many reasons why an account could not be immediately opened. Please contact the Customer Care Chat messaging option for assistance. The chatbot can be opened by tapping the green message button at the bottom of the app.

What kind of checks can I cash with Ingo Money?

You can submit most check types for funding approval from $5 up to $5,000. This includes payroll and government checks with a pre-printed signature, business checks, two-party personal checks, handwritten payroll checks, insurance checks, attorney checks, cashier’s checks, money orders, rebate checks and refund anticipation checks. All checks must be made out to you, endorsed by you and drawn on a bank account within the United States or a U.S. territory.
Please note that Ingo Money generally does not accept checks that are not made out to you, conditional endorsement checks, counter checks, credit card checks, customer appreciation certificates, gift certificates, starter checks, traveler’s checks or warrants.

Why is there a hold on my money?

Gas stations, hotels and car rental agencies frequently preauthorize a transaction, which means they place a hold in advance on a certain amount of money in your account until the final amount owed is determined. Here are some common situations when an authorization hold may apply:
A. Gas Stations. For pay-at-the-pump fuel transactions, a temporary authorization hold of up to $100 or more may be placed on your card before you pump gas so that the cost of the gas you actually pump is covered. Typically, within three days, the transaction will settle for only the actual amount of the gas purchased, but until then the entire amount remains on hold. Note: you can avoid the authorization hold by paying inside the station at the cashier instead of paying at the pump.
B. Car Rentals. You can use your card at car rental agencies that accept prepaid cards. However, they usually require a deposit of 15 percent more than the cost of renting the car. The rental agency will place a hold on the account for that additional amount of money which could last for a couple of weeks. We suggest that you call the car rental agency in advance of your rental to inquire about their prepaid card payment policies and their standard deposits.
C. Hotel Stays. You can use your card at hotels that accept prepaid cards to make a room reservation. However, you should expect the hotel to place a hold on your card. The hold will typically cover the hotel room rate plus an additional 15 percent. The funds will be held until the hotel settles the transaction, which is usually the day of your checkout. However, in some cases the hold could take several days to be released. We suggest that you call the hotel in advance to inquire as to their prepaid card payment policies and their typical authorization hold timeframe.

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