Do I have to close my account if I move out of my home state?
You have access to your account, no matter where you live in the US. However, if you do move, please remember to update your address in the MyBambu app. Some online merchants check the billing address associated with your card to make sure the card is valid and your transaction could be declined if you […]
Why was my account closed?
Accounts can be closed for a variety of reasons. For additional information, please call us at 833-882-2628.
Is there a fee to cancel/close my account?
There is no fee to cancel/close your account. There is no fee if you request that we mail you a check for the remaining balance of your account (if any). If your account is canceled by us when your account has a balance, we will send you a check in the amount of your account […]
How to add an external bank account?
Currently, this option is not available. We recommend keeping an eye on future app updates, as this feature may become available in the future to provide you with a more comprehensive financial experience. In the meantime, you can continue using the available features in the MyBambu app to manage your finances.
How can I dispute a transaction on my account?
To dispute a transaction on your account, please follow these steps: Our customer service team will assist you in initiating the dispute process and investigating the transaction in question.
What should I do if my account has been frozen?
If your account has been frozen, please take the following steps:
How do I log out of my MyBambu account?
To log out of your MyBambu account, follow these steps: This will securely log you out of your account, ensuring the privacy and security of your information.
I’d like to request a payment from another MyBambu Mobile App user. How can I do that?
To request a payment from another MyBambu Mobile App user, follow these steps: By following these steps, you can easily request a payment from another MyBambu Mobile App user, making transactions between users convenient and straightforward.
I would like to link multiple bank accounts to my MyBambu account. Is there a limit to the number of accounts I can link?
There is no limit to the number of bank accounts you can link to your main MyBambu account, as long as you are the owner of those accounts. You can link multiple accounts for your convenience and manage them all through your MyBambu account.
How long does it take for funds from an external US bank account to become available in my MyBambu account?
The availability of funds depends on the type of transfer: Please note that wire transactions are currently not available. If you have any further questions or require additional information, please feel free to contact our support team at 833-882-2628.
