I withdrew money from an ATM and did not receive the full amount. What should I do?
It is important to report an ATM cash error immediately. If the ATM provided a receipt, keep it as it contains important location information. If you did not receive a receipt, make sure to record the exact date, time, ATM location, and, if more than one ATM at that location, the ID number of the […]
Does MyBambu offer a chip-enabled or EMV Debit Card?
Yes, MyBambu does offer this feature.
Why did I get this card – who sent it to me?
We sent you this card at your request. If you didn’t order this card, please email us at [email protected] or call us at (833)882-2628.
I received my physical card. How do I activate the card?
Once you receive the Physical Card, you can activate it in our app and set up your Card PIN code. Tap the MyBambu Card tile on the Mobile App homepage, then select “Activate my Card.”
Should I throw away my receipts after I complete a transaction?
Please keep your receipts. You should receive or request a receipt at the time you make a transaction or obtain cash using your card. Retain your receipts to verify your transactions. You can also access your transaction history on the MyBambu Mobile App home screen by selecting the History tab.
How do I deposit cash into my account through the MyBambu application?
To make a cash load to your MyBambu account.
When will my Cash load be available in my account?
The Cash load may take up to 15 minutes to be available after we receive notification of transaction from the retailer.
Is there a fee to load cash?
MyBambu does not charge a fee for this service, but a retailer may assess a fee for cash loads. For more information, please see the Deposit Account and Cardholder Agreement, available at: https://mybambu.com/en/cardholderagreement/
What is the maximum I can load in cash?
The maximum cash load limits for MyBambu are as follows:
Can I track my cash load?
Yes, you can track your cash load by following these steps: This will allow you to track your cash load transaction. Mybambu doesn’t require the presentation of an ID for cash loads, please be aware that certain merchant or retail locations may have their own policies in place and may require you to show an […]
