Will I need to use a Card PIN for my plastic MyBambu Visa® Debit Card ?
Yes, you will need to generate a 4-digit Card PIN for your plastic MyBambu Visa® Debit Card during the card activation process in the MyBambu Mobile App. You will need a PIN to obtain cash at an ATM or to make a PIN purchase. You should not write or keep your Password with your phone […]
Will I need a Card PIN for my digital MyBambu Visa® Debit Card ?
No, you do not need a Card PIN to use your digital MyBambu Visa® Debit Card.
How can I change my Card PIN?
To change your Card PIN, follow these steps: Your Card PIN will be updated with the new one you’ve chosen.
What is my daily ATM withdrawal limit?
Your daily ATM maximum withdrawal limit with MyBambu is $1,000.00 per transaction; maximum $1,000 per day in the United States and $500 per transaction; maximum $1,000 per day internationally, allowing for up to five (5) total withdrawals either domestically or internationally per day. It’s important to be aware that merchants, banks, and ATM operators may […]
Can I make split transactions with my digital or plastic MyBambu Visa® Debit Card?
Yes, you can split transactions with your digital or physical MyBambu Visa® Debit Card. If your card does not have enough funds to cover the entire purchase at a merchant, you can request the merchant to charge a portion of the purchase to your card and pay the remaining balance using cash or another card. […]
Can I cancel a transaction made with my digital or plastic MyBambu Visa® Debit Card?
If you wish to cancel a transaction made with your digital or physical MyBambu Visa® Debit Card, please note that MyBambu cannot directly cancel transactions or initiate refunds. To request a cancellation and seek a refund, you must contact the merchant from whom you made the purchase.
What should I do if I’ve been double charged by a merchant?
If you believe you have been double charged by a merchant, it’s important to take the following steps: You can report an error related to double charges until 60 days after the earlier of the date you electronically access your Account or Card, provided the error is viewable in your electronic transaction history. You can […]
Why is there a hold on my money?
Gas stations, hotels, and car rental agencies often preauthorize transactions. This means they temporarily hold a specific amount of money in your account until the final payment amount is confirmed. This is a common practice to ensure that there are sufficient funds available to cover the transaction. Once the final payment amount is determined, the […]
How can I dispute a transaction on my account?
To dispute a transaction on your account, please follow these steps: Our customer service team will assist you in initiating the dispute process and investigating the transaction in question.
What should I do if I believe my card is lost or stolen, or if I notice unauthorized transfers or transactions on my account?
If you believe your card is lost or stolen, please select the “Report Card Lost or Stolen” option in the “MyBambu Card” section of the mobile app and follow the outlined process. You can also call us at (833) 882-2628, email us at [email protected] or write to Bambu Systems, LLC, at P.O. Box 171 West […]
