The code you sent me isn’t working. What should I do?
For your security, codes are only valid for a limited period. If the code you received isn’t working, please complete the sign-in process again to generate a new code.
What’s the minimum age to open an account?
You must be at least 18 years old to open an account.
How long does it take for my account to be approved?
The whole account opening process should take about 15 minutes.
Can anyone open an account? If I am an immigrant, can I open an account?
If you’re living in the US, have a valid US address, and a valid foreign or US government ID that hasn’t expired, you’re all set to open an account with MyBambu. We’re here to make it easy for folks who meet these simple criteria. Got more questions or need help? Just give our support team […]
Do I have to accept the Terms and Conditions?
You must agree to the Terms and Conditions and the Card holder Agreement to use the account, available at https://mybambu.com/en/terms-conditions/
How many accounts can I open?
MyBambu allows one account per person. We do not permit joint accounts at this time. Each individual can have a single account to enjoy our services. If you have any further questions or require assistance, please don’t hesitate to contact our support team via email on: [email protected] or in our toll free number: 833-882-2628.
Can I open a business account?
As of now, this service is not available in MyBambu.
Can I open an account with valid government identification from any country?
We accept valid government identification documents from 100+ countries worldwide, including: Argentina, The Bahamas, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Ivory Coast, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Lucia, Spain, Trinidad and Tobago, United States, Uruguay and Venezuela
When can I start using my account?
You will be able to access your account as soon as the verification process has been completed.
Do I have to close my account if I move out of my home state?
You have access to your account, no matter where you live in the US. However, if you do move, please remember to update your address in the MyBambu app. Some online merchants check the billing address associated with your card to make sure the card is valid and your transaction could be declined if you […]
