Archivos: FAQs

I would like to link multiple bank accounts to my MyBambu account. Is there a limit to the number of accounts I can link?

There is no limit to the number of bank accounts you can link to your main MyBambu account, as long as you are the owner of those accounts. You can link multiple accounts for your convenience and manage them all through your MyBambu account.

I have a direct deposit scheduled, and I’d like to know when the funds will be available in my account.

Generally, the funds from your direct deposit become available at 8:00 a.m. Eastern Time (ET) on the day your employer or other payor has instructed us to make the funds available. However, it’s important to note that in the event of a transmission error or transfer irregularity, there may be a delay in your ability […]

If funds are sent to someone but the recipient doesn’t accept them within 30 days, what happens to the funds?

If funds are received but not accepted by the recipient within 30 days, those funds will still be reflected in the available balance of the recipient’s account. However, it’s important to note that the recipient must accept the funds to access and use them. If the 30-day period elapses without the recipient accepting the funds, […]

I want to send money within the US to an external bank account. Are there any fees associated with this type of transaction?

There are no fees charged by MyBambu for sending money within the US to external bank accounts. However, please be aware that the receiving bank may charge a fee on their end. For a comprehensive overview of fees, we recommend reviewing our Deposit Account and Cardholder Agreement. This document provides detailed information on fees and […]

I’m interested in making a transfer to a prepaid card. Is this possible, and is there a fee associated with it?

Yes, you can make a transfer to a prepaid card if it is permitted by the issuing bank of the prepaid card. However, please be aware of the following details regarding fees: It’s important to note that any potential fees may vary depending on the receiving bank’s policies and the specific prepaid card in question. […]

I’ve noticed that my funds are frozen in my MyBambu account. Can you please explain why this happened and how I can resolve it?

If your funds are frozen, we recommend contacting our customer support team for assistance in resolving the issue. You can reach us through the following channels: Our dedicated team will provide you with the necessary guidance to address and resolve the frozen funds situation in your MyBambu account.

I’m planning to cash load at different locations and want to know if there are specific business hours to be aware of. Additionally, where can I find comprehensive details on fees, limits, and restrictions?

When cash loading at various locations, it’s important to note that specific business hours may vary from one location to another. We recommend checking with the particular location you plan to visit for their business hours. For a comprehensive list of fees, limits, and restrictions related to your MyBambu account, please review the Deposit Account […]

I’d like to know the daily cutoff times for cash loading my MyBambu account.

While cash loading is available at multiple locations, it’s important to note that the cutoff times for this service may vary by location. We advise you to verify the business hours and cash loading cutoff times at the specific location where you intend to deposit cash. This step ensures that your cash load is processed […]

I’d like to know if I can deposit funds into my Account using PayPal. Are there any limits on these deposits?

Yes, you can deposit funds into your Account using PayPal. However, it’s important to be aware of the limits: These limits ensure the secure and efficient processing of deposits into your Card Account when using PayPal as a deposit method.

I’d like to know if it’s possible to make deposits to my Account using an external debit card issued by another financial institution. Are there any limits on these deposits?

Yes, you can make deposits to your Account using an external debit card issued by an outside financial institution. However, please note that there are limits in place: These limits are designed to ensure the security and proper processing of your deposits into your card account.