Is there a fee for a balance inquiry at an ATM location using my plastic MyBambu Visa® Debit Card?
MyBambu does not charge a fee for an ATM balance inquiry (in-network or out-of-network). Please note that you may be charged a fee by the ATM operator. For more information about fees, you can refer to our Deposit Account and Cardholder Agreement.
What if I lost my plastic MyBambu Visa Card and need a replacement?
If you have lost your plastic MyBambu Visa® Debit Card and require a replacement, you can promptly report it by choosing the “Report Lost or Stolen” option in the MyBambu Card section of the mobile app, sending us an email at [email protected], or calling our customer service at 833-882-2628.
What should I do if my plastic MyBambu Visa® Debit Card is damaged and I need a replacement?
To request a replacement for your damaged plastic MyBambu Visa® Debit Card, you can either tap the “Replacement Card” option in the Bambu Card section of the Bambu mobile app, send us an email at [email protected], or call our customer service at 833-882-2628.
How long will it take for my plastic MyBambu Visa® Debit Card to arrive in the mail?
Please allow seven (7) to ten (10) business days for your card to arrive.
Is my card a credit card or a gift card?
Your MyBambu Visa® Debit Card, whether physical plastic or digital, is a card. They are not credit cards or gift cards and are not intended for gifting purposes.
How many digital MyBambu Visa® Debit Cards can I have?
You are allowed to have one digital MyBambu Visa® Debit Card.
How many plastic MyBambu Visa® Debit Cards can I have?
You are allowed to have one physical plastic MyBambu Visa® Debit Card.
Can I withdraw money from an ATM without my plastic MyBambu Visa® Debit Card?
For ATM cash withdrawals, you are required to use your physical plastic MyBambu Visa® Debit Card. While some ATMs offer cardless transactions, this option may not be available for cash withdrawals.
Can I get cash back with a purchase?
Yes, you have the option to receive cash back when using your physical plastic MyBambu Visa card. The maximum amount you can receive per day is $4,500 unless the merchant enforces a lower limit.
Can I use my digital MyBambu Visa® Debit Card anywhere?
Your MyBambu digital Visa® Debit Card can be used for online purchases at any merchant that accepts Visa cards. Additionally, you have the option to add your digital card to your digital wallet for making payments at physical stores.