I sent a top-up but it was not received, what should I do?
If you sent a top-up that was not received, please contact our customer care team for assistance. You can reach us by calling Customer Service at (833) 882-2628, extension 3006 for English or extension 3013 for Spanish. Alternatively, you can email us at [email protected], and we will be happy to assist you.
Is there a limit to top-up a phone?
Yes, there are limits for topping up a phone using MyBambu. Here are the limits: Daily volume limit: You can perform up to 5 reloads per day.Weekly volume limit: You can perform up to 10 reloads per week.Monthly volume limit: You can perform up to 25 reloads per month.In addition to volume limits, there are […]
Is there a limit for sending money user-to-user?
Yes, there are limits for User-to-User transactions in MyBambu. The limit is $1,000 per transaction, $2,000 per day, and $16,000 per calendar month.
Are User-to-User transfers at no cost?
Yes, all MyBambu User-to-User transfers are at no cost. At MyBambu, we do not charge any fees for user-to-user transfers, which means you can send money to other MyBambu account holders at no cost.
Are wire transfers available?
At the moment we do not have wiretransfers available we just have ACH transfers available
What are the stores available to cash load?
MyBambu has more than 120,000 locations such as: Family Dollar, Walgreens, 7 eleven and more!
Do I need an ID to cash load my account?
In order to cashload your account you do not need an ID, just say you need to cashload via Vanilla Direct.
How do I add my card to Google/Samsung pay wallet?
To add your card to Google Pay or Samsung Pay wallet, follow these steps:
How do I add my MyBambu Visa® Debit Card to Apple Wallet?
To add your MyBambu Visa® Debit Card to Apple Wallet, follow these steps:
What is the MyBambu Mobile App?
MyBambu is a mobile application that offers an array of financial solutions to provide convenient, reliable and affordable services to everyone, regardless of their immigration status. Our services include, international money transfers, domestic and international phone top-up, user-to-user transfers and more.
