Who should I contact in case of errors or questions about my account or card?
In Case of errors or questions about your account or card use the “Contact Us” feature on the MyBambu app (found by clicking the “Profile” tab at the bottom of the home screen), email us at [email protected], call us at (833)882-2628 or use the “Chat with an expert” feature (found at the bottom of our […]
What is a digital MyBambu Visa® Debit card?
MyBambu offers all customers a digital Visa® Debit Card which is delivered to you in the MyBambu mobile app. Use your digital MyBambu Visa® Debit Card for online purchases by entering in your card number, the card expiration date and the three-digit security code provided in the‚ “MyBambu Card‚” section of the MyBambu app. To […]
How do I activate my digital MyBambu Visa® card?
Your digital Card is active, you do not need to activate it. Upon issuance, your digital Card will be displayed in the Mobile App and ready for full use after the first successful load of funds to your account.
Can I make mobile payments with my digital MyBambu Card?
Yes, you can use your digital Card to make mobile payments using Apple Pay, Samsung Pay, or Android Pay. However, please note that you may not use your account or digital card at ATMs or point of sale devices that require a physical card.
When will my digital MyBambu Card be issued?
The MyBambu Visa® Debit Card will be automatically issued to you when you open your account and the verification process has been completed. To view your digital MyBambu Visa® Debit Card, select the “MyBambu Card” tile on the mobile app home page.
How much does it cost to order a plastic MyBambu Visa® Debit Card?
Currently, there is no cost to order a plastic MyBambu Visa® Debit Card.
What’s the fee for using an ATM to withdraw money?
MyBambu’s fee is $0.00 for in-network ATMs and out-of-network ATMs. This fee may be higher or subject to change. You may also be charged a fee by the ATM operator, even if you do not complete a transaction. For additional information on fees, please see https://mybambu.com/en/cardholderagreement/
What’s my fee for using the card internationally?
The fee for international currency conversion is a U.S. dollar amount for each transaction if the transaction is not in U.S. dollars. This fee may vary but will not exceed 4%. Please note that this fee includes our charge and may also include a fee from third-party providers offering this service. Additionally, Visa charges a […]
Can I use my card while traveling internationally?
Yes, you can use your physical plastic or digital MyBambu Visa® Debit Card for transactions outside of the United States
Is there a fee for a balance inquiry at an International ATM location using my plastic MyBambu Visa Card?
MyBambu does not charge a fee for checking your balance at an international ATM location using your plastic MyBambu Visa® Debit Card. Please note that the ATM operator may charge you a fee. For more information about fees, you can refer to our Deposit Account and Cardholder Agreement.
