Why was my account closed?
Accounts can be closed for a variety of reasons. For additional information, please call us at 833-882-2628.
Is there a fee to cancel/close my account?
There is no fee to cancel/close your account. There is no fee if you request that we mail you a check for the remaining balance of your account (if any). If your account is canceled by us when your account has a balance, we will send you a check in the amount of your account […]
Do you offer paper statements?
No. We provide electronic monthly statements in the MyBambu Mobile App, which you can print or email.
What are the limitations and potential actions regarding my MyBambu account and card?
MyBambu reserves the right to limit the use of your physical or digital card Account, which may include restricting specific types of transactions. MyBambu may also refuse to open an account, issue a card, revoke card privileges, or cancel your account or card at its sole discretion, with or without cause or notice, except as […]
Is my account information available 24-hours a day?
Your account information, including your current account balance and your recent transactions is available in the MyBambu mobile app 24 hours a day, 7 days a week. Your balance is displayed in the upper right corner of the MyBambu mobile app home screen, and your transaction history can be viewed by tapping the‚ “History‚” tab […]
Can I use my MyBambu card outside of the US?
You can use your MyBambu Visa® Debit Ccard with any vendor that accepts VISA cards. There may be additional fees for using your card outside of the US, as disclosed in the Deposit Account and Cardholder Agreement, which is available at the following link: https://mybambu.com/en/cardholderagreement/
How to add an external bank account?
Currently, this option is not available. We recommend keeping an eye on future app updates, as this feature may become available in the future to provide you with a more comprehensive financial experience. In the meantime, you can continue using the available features in the MyBambu app to manage your finances.
What’s my direct deposit account number?
Your MyBambu direct deposit account number is the unique identifier for your account. It is the number provided to your employer or government agency to facilitate the direct deposit of your wages or benefits into your MyBambu account.
What’s the Bank’s routing number?
You can find your routing number by going to the “Direct Deposit” option on the main screen of your application and then entering your 4-digit security code. For your convenience, you can also have that information sent to your email directly from the application.
Do I need to keep my receipts?
If you are entitled to a refund for any reason for goods or services obtained with your MyBambu Visa® Debit Card, you agree to accept credits to your account for such refunds.
