How long do I have to dispute a charge?
Disputes must be submitted within 60 days from the date of receipt of your periodic statement to avoid liability for subsequent transfers.
What if I recognize the transaction, but it’s still pending?
Some debit card transactions can take up to 7 calendar days to post. We recommend contacting the merchant while the charge is still pending. If you don’t recognize the transaction, please reach out to us immediately.
¿Qué pasa si reconozco la transacción, pero aún está pendiente?
Algunas transacciones con tarjeta de débito pueden tardar hasta 7 días calendario en procesarse. Recomendamos contactar al comerciante mientras el cargo aún esté pendiente. Si no reconoce la transacción, por favor contáctenos de inmediato.
¿Cómo detengo o cancelo un cargo?
La forma más rápida de detener o cancelar un cargo autorizado es contactando directamente al comerciante. Si el cargo ya fue procesado y usted ha intentado resolver el problema con el comerciante pero no ha tenido éxito, puede disputar el cargo llamándonos al 1-833-882-2628 o al 561-337-1494.
How do I stop or cancel a charge?
The quickest way to stop or cancel an authorized charge is to contact the merchant directly. If the charge has already posted and you have attempted to resolve the issue with the merchant but still not successful, you can dispute the charge by calling us at 1-833-882-2628 or 561-337-1494.
How soon can I start shopping with shop on us?
You can start browsing stores as soon as you accept terms and conditions. Simply follow the Shop on Us tile in your MyBambu app to begin.
How do I make my lease payments?
Payments can be made conveniently with your MyBambu account on your lease managment portal. On-time payments with MyBambu account can help build your credit profile or start your credit profile.
What happens if I don’t qualify right now?
If you are not yet eligible, you can deposit $50 into your MyBambu account to qualify for up to $500 lease approval with a $29 down payment.
What products can I buy with shop on us?
You can shop for furniture, mattresses, hardware, and tires from participating stores on the Shop on Us marketplace.
How do I access my pre-approval offer?
Go to MyBambu app, tap the “Marketplace” tile, that will take you to the Shop on Us screen, where you can view your pre-approval offer and tap the store you would like to browse products in and complete your lease-to-own application.
