¿Puedo recibir un descuento en cualquier consultorio dental?
No. Para recibir tu descuento, debes ir a un proveedor participante. Encuentra proveedores en tu aplicación móvil, en línea, o llama de lunes a viernes, de 7am a 7pm CT, sábados de 8am a 5pm, para preguntas o ayuda a localizar un proveedor.
¿Qué sucede si mi dentista no es un proveedor participante?
Recomendar un proveedor a través de la aplicación, en línea o llamando al soporte técnico de los miembros. Envía la información del proveedor y Aetna se pondrá en contacto con el proveedor para unirse a la red.
Can I call Teladoc outside of the United States?
No. Teladoc visits are unavailable outside of the United States.
Is my electronic health record kept private?
Teladoc employs robust encryption methods to protect your personal information. You determine who can see the information in your record.
How are prescriptions sent to the pharmacy?
Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to your pharmacy.
Can I get a prescription?
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, […]
Can I request a particular doctor?
No. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Teladoc doctor. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing.
Can Teladoc handle my emergency situations?
Teladoc is designed to handle non-emergent medical problems. You should not use it if you are experiencing a medical emergency.
What are some of the common conditions Teladoc treats?
Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.
Do I speak with real doctors?
Yes. You will speak with doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.
