Will my health care provider receive a copy of my results?
Your privacy is respected and will remain confidential. You are the only one who receives the results unless you specify otherwise in writing. You can request to have a copy of your results sent to your health care provider only with a signed HIPAA release form giving us the authorization to do so.
When will I receive the results?
Please view test descriptions for expected turnaround time for each test. Most results are available in as little as 24-48 hours after your blood is drawn. You will receive an email when your results have been uploaded to your secure online account.
Will I be able to understand the results?
For assistance in better understanding lab tests and results, please contact your health care provider.
Do I need an appointment?
An appointment is usually not required at most Patient Service Centers. You are encouraged to call the lab location to confirm their hours of operation, and whether or not an appointment is required.
What is a Patient Service Center?
Patient Service Centers are certified laboratories where patients have blood drawn. These centers are staffed by licensed phlebotomists, and are the same facilities used by health care providers.
What is the testing procedure?
First you order your test online, through chat, or by telephone. Next, print your requisition form which you must have when you go to the Patient Service Center for your blood draw. The lab will not draw your blood without the requisition*. There, your blood is drawn by a certified phlebotomist. The results are received […]
Do I need to see my health care provider to get tested?
Direct access testing allows greater participation in one’s own health care. Your health care provider can refer you to one of the participating lab facilities, but it’s not a requirement. However, you will be asked to provide the specific name of the test you wish to order. This service is not allowed to make any […]
Will this test be paid for by insurance?
This lab testing benefit service does not file insurance claims. Some insurance plans have a wellness or prevention benefit included. The lab testing service can provide you with CPT codes so that you may file for reimbursement yourself. There is no guarantee your claim will be reimbursed. Contact your insurance provider for your benefits and […]
I feel healthy, so why should I get tested?
A serious medical condition such as heart disease, prostate cancer, or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can increase your chances of identifying potential medical conditions, and establish a baseline of your normal ranges from which future tests can be […]
Does Retail Hearing Care offer more than one brand of hearing aids?
Yes. We offer over 2,000 hearing aid models from leading manufacturers such as Oticon, Phonak, and Starkey.
