What are ancillary medical facilities?
Ancillary facilities consist of a wide range of specialty healthcare services supporting primary care. Examples include laboratory testing, radiology, genetic testing, diagnostic imaging, rehabilitation centers, hospice care, long-term acute care, nursing facilities, urgent care, as well as physical, occupational, chiropractic, massage and speech therapy.
Can I go to an out-of-network provider and receive a discount?
No. This benefit only applies to procedures performed by an in-network provider.
Can my family use this benefit?
All immediate family, including spouse and legal dependents, can use this benefit.
What if I have an emergency?
In the event of an emergency call 911 or proceed to the nearest emergency department. Present your membership card with the ValuePoint by MultiPlan® logo to administration.
Is there a co-pay or deductible?
No, this is not insurance. You must pay the discounted total at the time of service.
Can I use this benefit in conjunction with health insurance? If so, how does this work?
Your discount benefit does not work with traditional co-pay insurance, unless the procedure isn’t covered by your insurance. However, you may use the discount benefit to reduce out-of-pocket expenses on non-covered services or indemnity type insurance plans.
Will my health care provider receive a copy of my results?
Your privacy is respected and will remain confidential. You are the only one who receives the results unless you specify otherwise in writing. You can request to have a copy of your results sent to your health care provider only with a signed HIPAA release form giving us the authorization to do so.
When will I receive the results?
Please view test descriptions for expected turnaround time for each test. Most results are available in as little as 24-48 hours after your blood is drawn. You will receive an email when your results have been uploaded to your secure online account.
Will I be able to understand the results?
For assistance in better understanding lab tests and results, please contact your health care provider.
Do I need an appointment?
An appointment is usually not required at most Patient Service Centers. You are encouraged to call the lab location to confirm their hours of operation, and whether or not an appointment is required.
