How do I remove pending charges from my account?
Only the merchant has the authority to cancel pending transactions. Please reach out to them directly for assistance.
How can I verify the status of an existing dispute?
All updates regarding the status of your dispute will be sent directly to the email associated with your MyBambu account as soon as they become available, or you can contact us at 1-833-882-2628 or 561-337-1494
Will I receive provisional credit while my debit card dispute is being investigated?
After your dispute is filed, you’ll receive an email with further details. This email will explain whether you qualify for a provisional credit and the expected investigation timeline for your dispute.
Can I cancel a dispute I already submitted?
If you wish to withdraw a dispute, please call us at 1-833-882-2628 or 561-337-1494.
How long will it take to resolve a dispute?
The resolution time for a dispute varies depending on the nature of the dispute and the merchant, but some may take up to 90 days for the investigation to be completed. Many disputes are often resolved more quickly if you contact the merchant directly.
Can I dispute a pending charge?
You can initiate a case for a pending debit card transaction by calling us at 1-833-882-2628 or 561-337-1494. However, the transaction must be posted before it can be disputed
Can I dispute a charge online?
Currently, you cannot dispute a charge online. However, you can always reach us by phone at 1-833-882-2628 or 561-337-1494 to initiate a dispute.
Why do I need to cancel my card to dispute fraudulent activity?
Cancelling your card is an important step to protect your account from further fraudulent activity.
What should I do if I see a potential fraudulent charge?
If you notice a potentially fraudulent charge, or if your card is lost or stolen, contact us immediately at 1-833-882-2628 or 561-337-1494.
How long do I have to dispute a charge?
Disputes must be submitted within 60 days from the date of receipt of your periodic statement to avoid liability for subsequent transfers.
