Can I enroll in Spin and Win without prior card activity?
Yes, existing MyBambu users can enroll when they tap the Spin & Win icon under the “Rewards” section and accept the terms and conditions. No prior card activity is required.
How will I know if I received tickets or won a prize?
Users receive real-time push notifications after earning tickets or winning prizes. The total ticket balance will be displayed each time they log in.
What happens if I win a cash prize?
Cash prizes are credited almost instantly to the user’s account.
Do my tickets expire?
Tickets automatically expire when you close your account. Additionally, if your account remains inactive for 12 consecutive months, the tickets will also expire.
How do I start playing the game with my tickets?
Users can access the Spin to Win game through the Rewards section in the app, where tickets can be used to play for cash prizes or more tickets.
What should I do if I want to cancel an IMT or debit transaction?
If an IMT or debit transaction that awarded tickets is canceled or refunded, the ticket balance will be adjusted accordingly. A rule detects repeated returns to prevent ticket misuse.
How can I check my ticket balance?
Users can view their current ticket balance and transaction history within the MyBambu app, including detailed history of ticket-earning activities.
How quickly are tickets credited to my account?
Tickets are credited almost in real-time based on transaction types. IMT tickets credit after a 30-minute hold, while debit transactions credit immediately after authorization.
Do I need to wager money to participate?
No, the Spin and Win game rewards positive financial behaviors instead of requiring users to wager money.
How can I earn tickets?
Tickets are awarded based on transaction types: IMT transactions: 10 tickets per $1 spent Debit card purchases: 5 tickets per $1 spent
